Shared Services and Outsourcing — Evolution Into a Hybrid Model As organizations are increasingly combining internal shared services and outsourcing models into a flexible, new “hybrid”, TPI examines the steps leading to the development of this hybrid and discusses...08 Apr 2008 | (Thinking Point)
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Global Market Brief: A Time for Reflection on U.S. Trade Pacts?
According to Stratfor, the Central American Free Trade Agreement -- just approved by Costa Rican voters...30 Oct 2007 | (Thinking Point)
Beyond Shared Services: TechVentive Study on Bundled Outsourcing
In a special report sponsored by Accenture, Brian Sommer, CEO of TechVentive, Inc., explains how the...24 Jul 2007 | (Thinking Point)
The outsourcing innovation crisis
An analysis of the impact of low operating margins on the outsourcing industry.08 Apr 2007 | (Thinking Point)
[SharedXpertise Essentials] Outsourcing lists - Proceed with caution
Are the annual top outsourcing provider lists bogus exercises or helpful tools to evaluate the supply...16 Feb 2007 | (Thinking Point) |
Ben Trowbridge predicts US 2007 trends in the outsourcing, shared services and offshoring markets
Alsbridge CEO and Collaborative Outsourcing pioneer, Ben Trowbridge, says, as the outsourcing industry...13 Dec 2006 | (Thinking Point)
Breakthrough improvement: Achieving major productivity gains with early wins
Experient Consulting co-founder Michael Markos shares his expertise about Early Win Improvement (EWI),...18 Aug 2006 | (Thinking Point) |
[SharedXpertise Commentary] Are outsourcing advisory reports contradictory?
SharedXpertise comments on the seemingly contradictory results of the quarterly outsourcing reports of...08 Aug 2006 | (Thinking Point) |
Capgemini: European organizations fail to realize cost benefits gained through outsourcing
European companies have gained significant cost benefits from outsourcing low-value IT processes but...24 Feb 2006 | (Thinking Point)
Unisys' 2006 outsourcing trends: Real business metrics and management techniques will replace politics and platitudes
New Success Measurements That Drive Global Sourcing Decisions Will Emerge as a Key Market Factor, along...13 Dec 2005 | (Thinking Point)
The future of offshoring
Not a day goes by without the national papers reporting yet another back-office or customer contact process...21 Sep 2005 | (Thinking Point) |
Call-handling efficiency at the expense of effectiveness is called into doubt
Too much focus has been on call-handling efficiency -- handling the maximum number of calls at the lowest...17 Aug 2005 | (Thinking Point)
Outsourcing Trends & Practices
An overview of outsourcing and related processes in 2005 and beyond
Despite the recent emphasis on...22 Jul 2005 | (Thinking Point)
The CIO and the outsourced world: adapting to changing business models
In an environment where outsourcing specialised technology functions is increasingly recognised as the...07 Jul 2005 | (Thinking Point)
From home to work with a mouse click
Heard of homeshoring or homesourcing? No? A pity then.
It's a new way of working that is becoming...17 Jan 2005 | (Thinking Point)
Unisys predicts competitors will collaborate in new outsourcing business model
The year 2005 will usher in a new era of "co-opetition," where competing organizations join together...05 Jan 2005 | (Thinking Point) |
China could end Indian BPO rule
Is India losing its business process outsourcing edge to newer rivals? Telecom expert Sam Pitroda seems...07 Oct 2004 | (Thinking Point)
Trends for the future of shared services
Thought leadership in the field of shared services has in past concerned its self primarily with identifying...17 Sep 2003 | (Thinking Point) |
IBM's PwC acquisition: what's ahead
After a surprise announcement, IBM will acquire PricewaterhouseCoopers (PwC) Consulting for $3.5 billion...02 Sep 2003 | (Thinking Point)
