The Benefits and Challenges of Globalization This report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines corporate attitudes to the risks and opportunities presented by global competition and the challenges...16 May 2008 | (Thinking Point)
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- Case Studies (11)
- Interviews (13)
- News (243)
- Surveys (28)
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Assessing the Role of Captive Operations in Global Service Delivery Models
Equaterra provides its perspective on the pros and cons of captives, a pulse-check on captive center...27 Sep 2007 | (Thinking Point)
Does Philippine call center success translate to BPO and software development success?
I would encourage anyone considering diversifying their offshore strategy or looking to begin offshoring...08 Apr 2007 | (Thinking Point)
India: An attractive BPO destination marred by alarming attrition
An alarmingly high attrition level is hurting the India-based business process outsourcing (BPO) industry...01 Mar 2007 | (Thinking Point)
Eager for outsourcing, Russia battles image problem
Russia is bidding for a bigger slice of the lucrative global offshore-outsourcing market, but it is being...20 Feb 2007 | (Thinking Point)
[SharedXpertise Essentials] Global outsourcing report 2005 & 2015
India is the most competitive and popular IT-outsourcing destination in the world and tops the ranking...22 Nov 2006 | (Thinking Point)
Managing the offshore transition & migration
In order to effectively reduce costs, many companies are sending non-core functions offshore by either...16 Aug 2006 | (Thinking Point)
[SharedXpertise Essentials] China: The next BPO frontier?
What is happening in China, and how far behind is it in the chase for the world’s BPO business?07 Jun 2006 | (Thinking Point) |
Malaysia ready to move up the outsourcing value chain
Malaysian outsource service providers should concentrate on providing higher value project management...04 Mar 2006 | (Thinking Point)
Offshoring: Exploitation or emancipation?
At a time when shareholders and stakeholders are increasingly insistent on social responsibility, offshoring...06 Feb 2006 | (Thinking Point) |
Can Brazil produce the same results in offshoring as it does in football?
But far removed from these football certainties is how well Brazil will fare in a newer contest now taking...11 Jan 2006 | (Thinking Point) |
Alsbridge: Canada offers attractive opportunies as a nearshore location
Alsbridge, independent advisors on outsourcing, shared services, and offshoring recently gathered information...02 Dec 2005 | (Thinking Point)
Survey: Pharmaceutical companies cautious of investments in emerging China and India markets
A new survey commissioned by Ernst & Young LLP shows that concerns over leveraging benefits of outsourcing...02 Dec 2005 | (Thinking Point)
How Marks & Spencer Hires and Retains Experienced Staff at their Manchester Shared Services Center
Established in 1884, Marks & Spencer has since grown into a significant UK business with a strong international...30 Oct 2005 | (Thinking Point)
Share and share alike: An outsourcing overview of locations and players
As outsourcing fever continues to grip the corporate world, shared services centers seem to be multiplying,...20 Sep 2005 | (Thinking Point)
Nearshoring: Looking closer to home
Companies looking for savings but worried about the risks and cultural barriers involved in offshore...25 Jun 2005 | (Thinking Point)
Goodbye call centers: India can't bank on outsourcing to stay competitive
With global competition heating up, New York Times columnist Tom Friedman, former Indian Union IT Minister...07 Jun 2005 | (Thinking Point)
A problem that can kill the concepts of offshore outsourcing from India and China
The primary reason for offshore outsourcing is cheap labor and comparatively higher quality. The negative...23 May 2005 | (Thinking Point)
The end of the China love affair
It’s probably safe to say that the world rediscovered China in the latter part of 2002. Since the...23 May 2005 | (Thinking Point)
Off message
Sir George Mathewson and Sir Fred Goodwin are not known for being soft on their workers at the Royal...25 Apr 2005 | (Thinking Point)
Who fears outsourcing and offshoring?
The pros and cons of outsourcing and offshoring have become the subject of vigorous debate in many countries....01 Feb 2005 | (Thinking Point)
The China Syndrome
A five-dimension analytical model for deciding when (and when not) to purchase from the East.
For...25 Jan 2005 | (Thinking Point)
Learning to love the offshore thing
This weekend's news that Europe's share of global offshoring leapt ahead of the US for the first time...18 Jan 2005 | (Thinking Point)
Canada, the closer country for outsourcing work
Like many software outsourcing companies, Keane often sends work to its employees in India. But at the...01 Dec 2004 | (Thinking Point)
How can Mauritius join the fray of outsourcing
Technology and other startup companies mushroomed in America a decade ago due partly to easily available...04 Nov 2004 | (Thinking Point)
The offshore nation – the rise of services globalization
By Atul Vashistha and Avinash Vashistha
Four Myths of Services Globalization
Any new business model...25 Oct 2004 | (Thinking Point)
Offshore outsourcing a short-term phenomenon?
India remains the most popular information-technology offshoring location for U.S. companies, but observers...09 Sep 2004 | (Thinking Point)
United States: software outsourcing offshore— business and legal issues checklist
Introduction
Outsourcing particular business functions is not something new. In the late 1970’s and...22 Jun 2004 | (Thinking Point)
The new EU migrants - capital flooding east
The accession of 10 new member states to the European Union has cast a spotlight on the astonishing difference...24 May 2004 | (Thinking Point)
Business support services in the Czech Republic
Andrew Kris was interviewed for Czech Focus in April 2004, where he reviews the questions executives...15 Apr 2004 | (Thinking Point) |
Smart-sourcing offshore - ask the right questions for a successful outsourcing strategy
Offshore outsourcing as a business phenomenon exploded in the late 1990s. The lure of low-cost overseas...12 Feb 2004 | (Thinking Point)
Despite cost disadvantage, Dubai still pursuing outsourcing share
‘Together with India, we can offer a package solution to the rest of the world. This way we can get...20 Nov 2003 | (Thinking Point)
Marketing building blocks for offshore providers
by Joe Vales
There are significant opportunities for smaller BPO providers in India, the Philippines...02 Sep 2003 | (Thinking Point) |
