Shared Services Business Process Outsourcing Association Logo
tagline
Skip to navigationSkip navigation
BPO Primer News

Alcatel-Lucent and Convergys Partner to Provide Pre-Integrated, Converged Billing and Customer Care Alcatel-Lucent and Convergys have signed a multi-year, non-exclusive agreement to integrate Convergys’ Infinys applications into Alcatel-Lucent’s Business Support System (BSS).04 Jun 2008 | (News)
Browse by content type

Crossing Media, Owner of HRO Today, FAO Today, CRO and HRO Europe Magazines, Acquires SharedXpertise, Creating Top B2B Media Platform in Fast-Growth Segments Crossing Media LLC, owner of HRO Today, FAO Today, CRO and HRO Europe magazines, today announced it has...01 Apr 2008 | (News)

ACS Awarded Contract to Provide Comprehensive Outsourcing Services for CAQH ACS announces that it has been awarded a contract to provide business process outsourcing (BPO), information...20 Mar 2008 | (News)

TPI Index Reveals 2007 Ended with a Rush of Global Commercial Outsourcing Awards The TPI Index for fourth quarter 2007 revealed a strong increase in total contract value (TCV) and annualized...16 Jan 2008 | (News)

WNS Receives Golden Peacock Innovation Award WNS (Holdings) Limited announced it was awarded the 2007 “Golden Peacock Innovation Award” by the...10 Jan 2008 | (News)

Thomas Cook Group and Accenture Sign Wide-Ranging Outsourcing Deal Accenture will provide Thomas Cook Group plc with application management, technology infrastructure management,...06 Nov 2007 | (News)

InfoPro Learning named among World’s Top 19 Specialized Learning Process Providers New Jersey based InfoPro Learning has been named among the world’s top 19 specialized learning process...22 Aug 2007 | (News)

CSC Enters Business Process Outsourcing Services Contract With Global Insurer [CSC] CSC (CSC) announced that it has entered into an Outsourcing Services Contract With Global Insurer to...22 Aug 2007 | (News)

ACS Announces Fourth Quarter and Fiscal Year 2007 Results; Company Generates Record Revenues and Cash Flow in Fourth Quarter Affiliated Computer Services, Inc., today announced fourth quarter fiscal year 2007 revenues of $1.52...22 Aug 2007 | (News)

Genpact net income up in June quarter Strong growth in Europe as well as Asia Pacific, especially China, helped India’s largest business...22 Aug 2007 | (News)

Australian BPO to Grow by 60% to Reach $3.84Bn in 2010 According to a white paper released by IDC for Accenture, business process outsourcing (BPO) in Australia...18 May 2007 | (News)

Despite outsourcing fears, U.S. high-tech industry adds jobs for second straight year Despite outsourcing fears, in 2006, the high-tech industry continued growing, adding nearly 150,000 net...25 Apr 2007 | (News)

UK's FSA signs outsourcing deals with Fujitsu and Xansa The Financial Services Authority (FSA) has handed the bulk of its IT to Fujitsu Services in an eight-year,...24 Apr 2007 | (News)

Deloitte buys out Mastek, ending joint venture Mastek Ltd and Deloitte Consulting LLP, announced that Deloitte Consulting LLP had acquired Mastek’s...27 Mar 2007 | (News)

Anglo American selects BT HP Alliance for IT outsourcing package HP and BT announced that they have signed seven-year contracts with Anglo American plc for approximately...23 Feb 2007 | (News)

CSC to transform American Red Cross' IT infrastructure Computer Sciences Corporation (CSC) announced that it has signed a contract with the American Red Cross...14 Feb 2007 | (News)

Capgemini acquires Software Architects, expands US presence Capgemini SA has agreed to acquire the software services company Software Architects Inc. to expand its...14 Feb 2007 | (News)

Allianz Australia awards outsourcing contract to CSC Computer Sciences Corporation announced that it has signed a three-year, $38 million IT outsourcing contract...06 Feb 2007 | (News)

[SharedXpertise Commentary] United Utilities sells off outsourcing subsidiary Vertex to private equity firms A consortium of three U.S.-based private equity firms announced that they have reached a definitive agreement...16 Jan 2007 | (News) | SharedXpertise Editor Commentary

UK Council scraps outsourcing plans - second phase of its contract too costly UK' Swansea City Council has scrapped plans for the second phase of its outsourcing contract with Capgemini...13 Jan 2007 | (News)

Sourcing advisor Alsbridge announces investment from Morton H. Meyerson As part of its initiative to create value in outsourcing, offshore and shared services and lead the industry...19 Dec 2006 | (News)

Rise in public sector outsourcing work boosts Xansa's confidence Xansa, the outsourcing and technology company, reported a 7.4 per cent increase in revenue to £188.4...14 Dec 2006 | (News)

Capgemini to transform Gloucestershire County Council IT systems Gloucestershire County Council has selected Capgemini UK plc to comprehensively transform its IT systems...05 Dec 2006 | (News)

Alsbridge announces partnership with NelsonHall Alsbridge announces partnership with NelsonHall to assist clients in gaining knowledge on outsourcing...03 Dec 2006 | (News)

NHSScotland announces a £300 million outsourcing contract with the Atos Origin Alliance A new £300 million outsourcing contract, signed today by the Minister for Health and Community Care,...30 Nov 2006 | (News)

Equaterra buys outsourcing firm, Avanti Advisory EquaTerra, a multi-national outsourcing and insourcing advisory firm, announced it has acquired Avanti...31 Oct 2006 | (News)

Salesforce.com is outsourcing application development This week's launch of Apex, a new on-demand development platform that runs on its own multitenant infrastructure,...13 Oct 2006 | (News)

Outsourcing firm Northgate in talks with potential suitors U.S. investment firm General Atlantic Partners and other venture capital firms are in talks with Britain's...11 Oct 2006 | (News)

Accenture bails out of multi-billion NHS contract - CSC takes over CSC is taking over an outsourcing contract from consultancy Accenture to upgrade computer systems for...05 Oct 2006 | (News)

SharedXpertise created to deliver independent transformational shared services and BPO knowledge While the industry boasts a myriad of sources of information on outsourcing and shared services-based...30 Sep 2006 | (News)

[SharedXpertise Commentary] IBM earns seven-year outsourcing deal with Australian telecom Telstra IBM has signed a seven-year deal to manage Australian telecom Telstra's supply chain services operations...21 Sep 2006 | (News) | SharedXpertise Editor Commentary

Ovum buys outsourcing consultancy Orbys Ovum plc announced the acquisition of "Orbys Consulting Ltd", a specialist advisory firm in outsourcing...20 Sep 2006 | (News)

Capgemini, TCS and Xansa win FSA mandate The UK's Financial Services Authority (FSA) has awarded a multi-year contract to overhaul its information...13 Sep 2006 | (News)

Beam Global selects Capgemini to help business transformation Capgemini, one of the world's leaders in consulting, technology and outsourcing services, has been awarded...06 Sep 2006 | (News)

HHS awards BearingPoint $13.7 million outsourcing contract for program management services HHS awards BearingPoint $13.7 million outsourcing contract for program management services.01 Sep 2006 | (News)

Accenture to acquire NaviSys, to develop new life insurance outsourcing services Accenture said on Thursday it agreed to buy insurance software firm NaviSys and unveiled plans to develop...23 Aug 2006 | (News)

CSC expected to eliminate 1,800 jobs in North America by 2008 CSC is expected to eliminate about 1,800 jobs in North America by 2008.17 Aug 2006 | (News)

Outsourcing win-win confirmed as tech hiring heats up IT employment in the United States is growing even as more businesses outsource tech work overseas. At...10 Aug 2006 | (News)

SBPOA named director of the Conference Board's U.S.-based shared services, strategic outsourcing and Six Sigma conferences The Shared Services and Business Process Outsourcing Association (SBPOA) today announced it has been...13 Jul 2006 | (News)

ING agrees $1 bln outsourcing deal Dutch financial-services firm ING Group said Tuesday it has agreed an 800 million-euro ($1.02 billion),...05 Jul 2006 | (News)

Steria wins multi-million outsourcing contract with Bristol International Airport. Steria, a leading end-to-end European IT services provider, has been awarded a five year contract, worth...05 Jul 2006 | (News)

May I take your order? Local McDonald's outsources to a call center Vahid Abbaszadeh turned to outsourcing to solve his labor shortage issues at his McDonald's. Abbaszadeh...05 Jul 2006 | (News)

Indian outsourcing firm to go public on the NYSE Indian outsourcing firm WNS Holdings intends to raise about $74 million through an initial public offering,...04 Jul 2006 | (News)

HP acquires Italian consulting firm, TTP Hewlett Packard (HP) has announced the acquisition of The Technology Partners (TTP), an Italian consulting...30 Jun 2006 | (News)

Wipro acquires fifth company in six months Wipro Technologies is acquiring Portugal's Enabler, a European-based retail technology specialist, in...08 Jun 2006 | (News)

Sprint sues IBM over outsourcing contract Sprint is suing IBM saying that the computer and outsourcing giant did not live up to its claims three...29 May 2006 | (News)

EDS shows signs of recovery EDS has reported gains in both its first-quarter profit and revenue, suggesting that the restructuring...14 May 2006 | (News)

Xansa wins £27m government contract Xansa has secured a £27 million, five-year contract to build and manage an internet platform supporting...07 Apr 2006 | (News)

NASSCOM and CBI sign breakthrough agreement that will put outsourcing within reach of SME's Small-, and medium-sized enterprises in Europe can finally start reaping the benefits of business process...05 Apr 2006 | (News)

Global companies consider outsourcing as low-risk Despite recent news of security breaches and political instability at offshore locations, risks associated...04 Apr 2006 | (News)

[SharedXpertise Commentary] Offshoring of jobs is top concern in U.S. Many Americans are preoccupied with the practice of offshoring jobs to foreign countries to do work previously...03 Apr 2006 | (News) | SharedXpertise Editor Commentary

IBM wins federal contract to consolidate healthcare services and operations The Centers for Medicare & Medicaid Services (CMS) signed IBM and two partners to a contract to consolidate...27 Mar 2006 | (News)

EquaTerra, TPI call off merger TPI and EquaTerra, two of the industry’s leading providers of advice on the service delivery strategies...15 Mar 2006 | (News)

Verizon enters outsourcing market Verizon is launching a new service option under which it will manage the server operating systems of...13 Mar 2006 | (News)

Accenture acquires assets of outsourcing vendor Accenture has agreed to acquire key assets of Savista, expanding the range of bundled, back office BPO...07 Mar 2006 | (News)

Capgemini out of the red in 2005 Capgemini, the French IT outsourcing services firm, has posted net profit of EUR 141 million for FY 2005,...27 Feb 2006 | (News)

Avon revises costs of its restructuring and outsourcing program New York-based cosmetics giant Avon Products Inc. said that the cost to implement its multi-year, four-part...24 Feb 2006 | (News)

[SharedXpertise Commentary] EquaTerra and TPI sign merger agreement, form 'Veritage' EquaTerra and TPI, Inc. last week announced the signing of their merger agreement. Closing is anticipated...13 Feb 2006 | (News) | SharedXpertise Editor Commentary

GM completes phase one of its $15B re-sourcing initiative General Motors has named the winners in the first phase of a $15 billion (£8.5 billion) outsourcing...07 Feb 2006 | (News)

IBM to mind the Gap's computers IBM today announced that Gap Inc., the world's largest specialty apparel retailer, selected IBM as its...07 Feb 2006 | (News)

Offshoring creative work - Is anything sacred? Now, more creative endeavors are being outsourced overseas, including ad design for major clients. As...31 Jan 2006 | (News)

ACS & CSC shares drop as buyout talks fizzle Technology outsourcing company Affiliated Computer Services, Inc. said that buyout discussions with private...23 Jan 2006 | (News)

Banco Espírito Santo And IBM sign 150m Euro IT services contract Banco Espírito Santo (BES), one of the major multi-specialist financial groups in Portugal, and IBM...11 Jan 2006 | (News)

CGI beats out larger rivals for lucrative contract with the state of Virginia CGI Group Inc., Canada's largest computer consulting firm, said on Wednesday its U.S. subsidiary has...06 Jan 2006 | (News)

Outsourcing plays key role in Accenture's increased revenues and EPS Booming sales of outsourcing services helped drive Accenture's first quarter gains.06 Jan 2006 | (News)

Euronet signs ATM outsourcing agreement with ABN AMRO Bank India Euronet Worldwide, Inc., a leading electronic payments provider, announced a multiyear ATM outsourcing...05 Jan 2006 | (News)

San Diego County awards 7-year IT outsourcing contract to Northrop Grumman Northrop Grumman IT is set to take over management of the county’s IT services from Computer Sciences...29 Dec 2005 | (News)

Axon acquires TUI Consulting Axon Solutions, one of the largest global SAP Business Transformation specialists, announces that it...23 Dec 2005 | (News)

MCI wins big managed network services deal with ABN AMRO MCI announced that it has won a major managed network services deal, worth €500m, with Dutch banker...20 Dec 2005 | (News)

New book offers offshoring strategies Required reading for any decision maker faced with taking jobs overseas, OFFSHORING OPPORTUNITIES is...19 Dec 2005 | (News)

Capgemini inks £350m IT deal with the London Metropolitan Police Service Capgemini UK plc will become the new provider of information communication technology services to the...09 Dec 2005 | (News)

H.B. Fuller outsources IT to Accenture in a 10-year deal Accenture and H.B. Fuller Company recently signed a 10-year outsourcing contract under which Accenture...09 Dec 2005 | (News)

Ericsson signs its biggest deal yet with 3 UK Mobile phone equipment giant Ericsson said on Tuesday that it had signed its biggest ever managed services...08 Dec 2005 | (News)

Xansa's profits up, but revenues fall due to offshoring While Xansa grew its net profit by 8.8% to £6.2m ($10.7m) in the six months to October 31, 2005, it...05 Dec 2005 | (News)

China Minsheng Banking Corporation selects Accenture and SAP to lead technology transformation China Minsheng Banking Corporation Limited (CMBC), Accenture and SAP China, a subsidiary of SAP AG, today...01 Dec 2005 | (News)

Pharmaceutical and biotechnology companies adopt outsourcing practices to combat rising costs By 2010, more than 40 per cent of R&D is projected to be outsourced to more specialized firms in order...01 Dec 2005 | (News)

Achievo to buy Chinese outsourcing company Jeyo Achievo Corporation, a CMM certified global software and IT outsourcing provider headquartered in Silicon...01 Dec 2005 | (News)

EDS to pay £71m settlement to HMRC Her Majesty’s Revenue & Customs (HMRC) and EDS have negotiated a settlement of HMRC’s claim for compensation...25 Nov 2005 | (News)

ThyssenKrupp awards €100 million in global IT services contracts to HP HP today announced a number of new technology services contracts valued at €100 million with ThyssenKrupp,...24 Nov 2005 | (News)

Lloyds expands outsourcing relationship with Xansa Lloyds TSB has announced a strategic business process outsourcing partnership with Xansa, the outsourcing...23 Nov 2005 | (News)

Northrop Grumman selected to update Jordan's defense systems Northrop Grumman Corporation has been selected for a contract valued at more than $230 million to update...23 Nov 2005 | (News)

Atos Origin and CWI sign 20 million euro contract for management of office automation Atos Origin and the Dutch Center for Employment and Incomes (CWI) have signed a contract today for Atos...16 Nov 2005 | (News)

EquaTerra and TPI to merge, creating the world's leading advisory firm EquaTerra and TPI to merge, Creating the World's Leading Advisory Firm; Establishes Market Leadership...15 Nov 2005 | (News)

EDS awarded $500M IT services contract by Royal Ahold EDS, the US-based business solutions and services provider, has been selected to provide IT services...15 Nov 2005 | (News)

Standard Chartered creates BPO learning academy in India Scope International, the shared services arm of Standard Chartered Group (SCB), has set up a Global Academy...12 Nov 2005 | (News)

Sainsbury's scraps Accenture contract, brings IT back in-house British grocer/retailer Sainsbury's and Accenture announced that the IT services currently provided by...26 Oct 2005 | (News)

Air New Zealand outsources maintenance jobs Air New Zealand expects to lay off 600 after outsourcing maintenance jobs. A record contract between...25 Oct 2005 | (News)

The Hackett Group and EquaTerra announce joint BPO offerings The Hackett Group, a global business process advisory firm and an Answerthink company and EquaTerra,...25 Oct 2005 | (News)

BT goes offshore for technical skills more than cost benefits During a recent London conference, Meryl Bushell, chief procurement officer for British Telecom, declared...23 Oct 2005 | (News)

Unilever considers outsourcing IT, finance & HR Anglo-Dutch consumer goods giant Unilever is considering options for outsourcing its finance, human resources...17 Oct 2005 | (News)

Unilever looking to outsource jobs to India, eastern Europe Consumer goods giant Unilever has initiated plans to offshore several of its back office functions to...14 Oct 2005 | (News)

ACS wins additional $35M BPO contract with Wachovia Education Finance Affiliated Computer Services, Inc. announced that it has been awarded an additional business process...08 Oct 2005 | (News)

EXL to manage British Gas's back office BPO operations ExlService Holdings, Inc. announced that it has secured a large contract for managing back office BPO...08 Oct 2005 | (News)

The need for strategic partnerships between outsourcing companies and vendors Manan Pandya - leading outsourcing strategist said that partnerships need to be established instead of...05 Oct 2005 | (News)

London Police secures £350m IT deal with Capgemini The Metropolitan Police Service (MPS)announced today the CUBIT collaboration, led by Capgemini UK plc,...05 Oct 2005 | (News)

New book appeals to outsourcing first-timers and veterans alike Outsourcing has been sweeping the globe. But what should consumers, owners and managers consider before...05 Oct 2005 | (News)

India's largest financial services company launches BPO and KPO subsidiary, KARVY Global Services KARVY, India's largest financial services firm, announced the launch of its Business Process Outsourcing...04 Oct 2005 | (News)

ACS signs $82.5M contract with State of New Mexico Affiliated Computer Services, Inc., a premier provider of business process and information technology...04 Oct 2005 | (News)

ErgoGroup buys outsourcing activities from Ementor Ementor transfers its outsourcing activities in Norway and Sweden to newly established companies and...03 Oct 2005 | (News)

Atos Origin and Accenture selected by Sicily to facilitate take off and deployment of their information technology plan Atos Origin, a leading international information technology services provider, announced that it has...30 Sep 2005 | (News)

Lufthansa Systems wins IT outsourcing contract with Süddeutsche Zeitung On October 1, 2005, Lufthansa Systems, one of the leading IT service providers for the airline and aviation...26 Sep 2005 | (News)

Capgemini's business recovery in North America confirmed with recent contract wins across consulting, technology & outsourcing disciplines Buoyed by a stronger than expected H1 performance in North America, Capgemini, a global leader in consulting,...25 Sep 2005 | (News)

US offshore IT market expected to nearly double by 2009 The U.S. offshore IT services market is expected to nearly double in size to an estimated $14.7 billion...24 Sep 2005 | (News)

INNOVENE selects ARINSO as partner for its Global SAP Implementation and as Global Payroll Services Provider ARINSO International, a leading provider of HR services, announced today a new contract with Innovene,...13 Sep 2005 | (News)

Bedfordshire pays HBS GBP 6.7M to terminate outsourcing contract Bedfordshire County Council has paid GBP 6.7 million to Hyder Business Services (HBS), a UK-based business...13 Sep 2005 | (News)

Outsourcing rises by 64% at CapGemini Last week, Capgemini released its finanical results for the first half of 2005. The increase in activity...12 Sep 2005 | (News)

British Prime Minister Blair defends outsourcing On his recent trip to India, British Prime Minister Tony Blair defended the outsourcing of work to low-wage...11 Sep 2005 | (News)

EquaTerra advising NiSource on transformation process EquaTerra, a multi-national outsourcing and insourcing advisory firm, announced it is advising NiSource...07 Sep 2005 | (News)

CSC signs new $135m IT outsourcing agreement with British Nuclear Group Computer Sciences Corporation today announced that it has signed an information technology (IT) outsourcing...04 Sep 2005 | (News)

Outsourcing makes UK top spender on consultants The UK is the biggest spender on consultants in Europe, fuelled by outsourcing, banking compliance work...04 Sep 2005 | (News)

Integreo completes strategic acquisition of Siemens' Revenue Cycle Managed Services business IntegreoTM, Inc., formerly STI Knowledge, today announced it has acquired the Revenue Cycle Managed Services...30 Aug 2005 | (News)

SYColeman wins $70M US army strategic services contract SYColeman has won a seven-year, USD 71 million contract from the US Army for strategic and public communications...23 Aug 2005 | (News)

The Handbook of Outsourcing now available Research and Markets has announced the addition of The Handbook of Outsourcing to their offering.13 Aug 2005 | (News)

Regions sells Strategic Outsourcing Inc. to Clarion Capital Partners Regions Financial Corporation (NYSE: RF) has sold a majority stake in Strategic Outsourcing Inc., a leading...06 Aug 2005 | (News)

Dupont bucks trend, signs 7-year outsourcing deal with CSC Happy with the job that Computer Sciences Corp. (CSC) has done over the past eight years, DuPont has...06 Aug 2005 | (News)

Accenture and Dow Chemical extend business services agreement Accenture and The Dow Chemical Company, the leading global chemical company, have signed a multi-year...05 Aug 2005 | (News)

Bechtle takes over desktop support services from IBM German system house Bechtle AG announced that it will take over desktop support services contracts for...04 Aug 2005 | (News)

ACS signs $27.8 million contract extension with the State of Wyoming Affiliated Computer Services, Inc. (ACS), a premier provider of business process and information technology...02 Aug 2005 | (News)

Wincor Nixdorf to assume responsibility for ABN Amro's Dutch ATM network ABN Amro, the Dutch banking group, has signed a multi-year outsourcing contract with Wincor Nixdorf for...01 Aug 2005 | (News)

HP listed in 'Leaders' quadrant in Gartner Outsourcing Report HP has been listed in the "Leaders" quadrant of industry analyst firm Gartner Inc.'s 2005 evaluation...01 Aug 2005 | (News)

Informatica joins SBPOA Informatica Corporation (Nasdaq: INFA - News), a leading provider of enterprise data integration software,...27 Jul 2005 | (News)

Outsourcing enters the television era The Shared Services and Business Process Outsourcing Association (SBPOA), the world’s only independent...27 Jul 2005 | (News)

Kentucky outsources to modernize its Medicaid program A new state-of-the-art Medicaid Management Information System will be the centerpiece of Governor Fletcher’s...25 Jul 2005 | (News)

Gecis acquires New Jersey BPO Creditek BPO services provider Gecis, formerly called GE Capital International Services, has announced that it...15 Jul 2005 | (News)

IBM Signs $1.6 Billion Contract With NiSource IBM has signed a $1.6 billion agreement to provide business and IT services to natural gas distributor...22 Jun 2005 | (News)

EDS to sell A.T. Kearney unit IT services provider Electronic Data Systems (EDS) is to sell its management consulting firm AT Kearney...22 Jun 2005 | (News)

ACS signs $610M contract with Disney Affiliated Computer Services has signed a seven-year $610 million contract to provide information technology...14 Jun 2005 | (News)

Quest for in-country outsourcing In the past decade, many manufacturers and service-oriented companies have outsourced work eastward,...14 Jun 2005 | (News)

Outsourcing feels heat in US If you thought the outsourcing debate had become passe in the US after George Bush returned to the White...14 Jun 2005 | (News)

ACS completes Mellon HR acquisition Affiliated Computer Services Inc. has completed its acquisition of the human resources consulting and...07 Jun 2005 | (News)

NASA looks at insourcing NASA's new administrator, Mike Griffin, has told employees at Ames Research Center that he plans to cut...07 Jun 2005 | (News)

Call centers biased towards cash-rich customers! Rich people getting more importance than he poor in many walks of life is something very common, and...23 May 2005 | (News)

Outsourcing after-effects Is offshore outsourcing good or harmful for America? To convince Americans of outsourcing's benefits,...25 Apr 2005 | (News)

Indians to redefine 'BPO' to 'remote global working': PWC  As outsourcing is increasingly shifting to core and higher-end jobs from low-end profile jobs, Indian...25 Apr 2005 | (News)

Unisys wins £50m Swiss Life pensions BPO deal Unisys has won a £50m business process outsourcing (BPO) contract extension with insurance firm Swiss...13 Apr 2005 | (News)

SAP launches new BPO support program German business software vendor SAP AG is offering a helping hand to companies outsourcing administrative...13 Apr 2005 | (News)

CSC wins contract with Chinese insurer CSC will provide insurance-administration software and related services under the $17.6 million contract...04 Apr 2005 | (News)

The new phase of EU business While the United States has largely become familiar with such terms as "outsourcing" and "offshoring,"...04 Apr 2005 | (News)

LogicaCMG expands nearshore capabilities LogicaCMG opened its Waterton offices in Bridgend this month as part of an investment programme announced...31 Mar 2005 | (News)

BT signs biggest ever service contract with Reuters Telecoms giant BT today unveiled a “blockbuster” deal to supply network services to news group Reuters...11 Mar 2005 | (News)

LogicaCMG wins GBP 4 Million contract to deliver new business network for combined insurance Combined Insurance Selects LogicaCMG to Consolidate Information System, Operating Across its Australian,...08 Mar 2005 | (News)

CSC signs five-year, $74 million outsourcing contract renewal with Gateway Health Plan Computer Sciences Corporation today announced that Gateway Health Plan has extended its healthcare business...08 Mar 2005 | (News)

In-housers rule the roost on UK MoD's IT outsourcing In-house teams are dominating for the consortia bidding for the Ministry of Defence's (MoD) £4bn IT...08 Mar 2005 | (News)

SBS and Atos said to be in merger talks German technology group Siemens AG is reported to be in talks to merge its IT services unit Siemens Business...08 Mar 2005 | (News)

BPO attrition rate close to 60%, say head hunters Even as BPOs in India announce elaborate hiring plans for the current year, the high levels of attrition...08 Mar 2005 | (News)

Capgemini wins £20m IT outsourcing deal with British Energy Capgemini has won a five-year £20m IT outsourcing contract with nuclear energy company British Energy. Under...08 Mar 2005 | (News)

CSC awarded $199 million blanket purchase agreement from the U.S. Army Sciences Corporation announced today that it has signed a blanket purchase agreement with the U.S. Army...24 Feb 2005 | (News)

UK Met police finger Capgemini and EDS for £650m IT deal The Metropolitan Police Service (MPS) has shortlisted Capgemini and EDS for an IT outsourcing contract...15 Feb 2005 | (News)

IBM to acquire Equitant Acquisition will enhance IBM's capabilities in key emerging business services IBM announced today...10 Feb 2005 | (News)

Convergys opens its first Indian R&D centre at Hyderabad Ohio-based Convergys Corporation, a global integrated billing and customer care services company, today...10 Feb 2005 | (News)

JPMorgan Chase's excessive tech spending killed IBM outsourcing deal JPMorgan Chase canned its multi-billion dollar IT outsourcing contract with IBM because the bank was...10 Feb 2005 | (News)

Book on India tech jobs assault remains at top of Amazon rankings Rising Elephant, the stimulating, sometimes-provocative and heavily-researched new book about India's...08 Feb 2005 | (News)

Nokia - the operators' outsourcer? IBM and HP can do it, so why not the Mighty Finn for cellco systems – Nokia is known for its products...01 Feb 2005 | (News)

Oracle honors Deloitte Consulting LLP with award Deloitte Consulting LLP was awarded Oracle's 2004 North America Global Systems Integrator of the Year...25 Jan 2005 | (News)

Outsourcing works for beauty china Beauty China Holdings (B15.SG), a small Hong Kong-based, Singapore-listed cosmetics concern, has quietly...25 Jan 2005 | (News)

IBM to work with Norwich Union Life to transform its business services capability Leading UK life insurer, Norwich Union, has signed a two and a half year contract with IBM to provide...25 Jan 2005 | (News)

Hewitt forms German joint venture International consultancy Hewitt Associates is to form a joint venture with German actuarial and benefits...25 Jan 2005 | (News)

Oracle, SAP and Siebel join the EDS Agility Alliance Leading Enterprise Software Companies Join Federation Developing Next- Generation Global Delivery Platform;...25 Jan 2005 | (News)

EquaTerra establishes utility and energy industry practice EquaTerra, the outsourcing and insourcing advisory firm, today announced it has established a Utility...25 Jan 2005 | (News)

SBPOA Launches 'SBPOA University' SBPOA Launches "SBPOA University'' to Deliver Practical, Immediately Actionable Education, Training and...20 Jan 2005 | (News)

European airlines increase use of outsourcing Europe accounts for nearly a third of the $36 billion global commercial and regional/business jet maintenance,...18 Jan 2005 | (News)

Atos Origin 'overweight' Analyst John Segrich of JP Morgan maintains his "overweight" rating on Atos Origin.18 Jan 2005 | (News)

Healthcare BPO ranked among five top rookies Hyderabad,Promantra Synergy Limited, a city-based integrated healthcare BPO company, has ranked third...17 Jan 2005 | (News)

CSC extends outsourcing deal with Denmark's TDC Computer Sciences on Wednesday said it won a seven-year extension, worth approximately $70 million, to...13 Jan 2005 | (News)

IBM in 'flexible' outsourcing deal with insurer A U.S. insurer is handing over its entire electronic infrastructure to IBM and AT&T, giving it access...13 Jan 2005 | (News)

Company extends outsourcing deal with Denmark's TDC Computer Sciences on Wednesday said it won a seven-year extension, worth approximately $70 million, to...13 Jan 2005 | (News)

EDS and Xerox sign workplace management contract with Barclays plc EDS and Xerox Corporation has signed a $40 million contract with Barclays Plc to supply its Workplace...06 Jan 2005 | (News)

HCL Technologies acquires 100% stake in Apollo Contact Centre HCL Technologies today announced the acquisition of the balance 10 per cent equity, in the award winning...05 Jan 2005 | (News)

Atos Origin implements phone debt collection solution Atos Origin, a leading international IT service provider, has implemented a phone debt collection solution...05 Jan 2005 | (News)

US - New law cracks down on employee outsourcing A new law approved by President Bush makes it tougher for U.S. employers to get L-1B visas for oversees...05 Jan 2005 | (News)

Swisscom buys out Swisscom IT Services Swiss telco Swisscom has acquired AGI Holding, which holds 28.9 per cent of the shares of Swisscom IT...05 Jan 2005 | (News)

Accenture Gets $290M Deal From Caixa Consulting firm Accenture Ltd. said Tuesday that it won a technology outsourcing deal worth more than...05 Jan 2005 | (News)

Fujitsu lands Lloyds TSB IT outsourcing deal Fujitsu has beaten off competition from IBM to land a major IT outsourcing deal at high street bank Lloyds...05 Jan 2005 | (News)

ACS awarded renewed IT outsourcing contract with U.S. Chamber of Commerce Affiliated Computer Services, Inc., a provider of business process and information technology outsourcing...21 Dec 2004 | (News)

Elcoteq, Thomson sign outsourcing deal Manufacturing services provider Elcoteq Network Corp. has reached an outsourcing and acquisition agreement...21 Dec 2004 | (News)

Swansea settles on Capgemini for 10-year outsourcing Swansea Council has named Capgemini as its partner for IT services over the next 10 years. The announcement...21 Dec 2004 | (News)

Flextronics acquires Deccanet Designs Flextronics International Inc. has acquired Deccanet Designs Ltd., a telecommunications supplier based...16 Dec 2004 | (News)

Perot Systems selected by BT for major london national health service contract Six and a Half-Year Contract Engages Perot Systems' Clinical Transformation Expertise for Massive Patient...16 Dec 2004 | (News)

IBM buys BPO firm IBM has given its business process outsourcing services business a fillip after acquiring KeyMRO, a French...15 Dec 2004 | (News)

Cendant confirms £209m deal for Ebookers The consolidation of the online travel sector intensified yesterday when Cendant, the world's largest...03 Dec 2004 | (News)

IBM inks outsourcing deals worth $1B