Accenture Expands Global Delivery Network with Opening of Delivery Center in Noida, India Accenture (NYSE: ACN) has expanded its Global Delivery Network with the opening of the Accenture delivery center in Noida in the National Capital Region of Delhi, India, strengthening the outsourcing capabilities...14 Jul 2008 | (News)
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WNS forms a joint venture with Advanced Contact Solutions Inc. in the Philippines
WNS announces the formation of a joint venture with Advanced Contact Solutions, Inc. (ACS) in the Philippines...04 Apr 2008 | (News)
Accenture launches BPO operations in Cebu, Philippines
With the expansion of its operations in Cebu to include business process outsourcing (BPO) services,...03 Apr 2008 | (News)
WNS Launches Delivery Center in Bucharest
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services,...15 Jan 2008 | (News)
Outsourcing to act as catalyst for emerging sectors
Indian outsourcing industry could act as a catalyst for the growth of emerging sectors including telecom,...13 Aug 2007 | (News)
Firms flock to Argentina's Silicon Valley
Better known for its rich farming and universities, the central Argentina province of Cordoba is styling...12 Apr 2007 | (News)
NASSCOM presents Indian IT and BPO industry's key highlights of operational excellence
According to a study released by Nasscom, clients are highly satisfied with their offshore BPO experiences...06 Feb 2007 | (News)
ACS to open second outsourcing center in Jamaica
Affiliated Computer Services, Inc. (ACS), a premier provider of business process outsourcing and information...13 Jan 2007 | (News)
IBM develops speech therapy for call center staff
IBM has developed a way that could improve communications between employees in Indian call centers and...20 Dec 2006 | (News)
Eastern Europe emerging as a favorite offshore outsourcing destination
Eastern Europe could soon become a favorite location for offshore outsourcing, with activity in the region...13 Dec 2006 | (News)
Outsourcing firm Evalueserve launches Latin America delivery center in Chile
Global knowledge process outsourcing (KPO) firm Evalueserve is preparing to launch a Latin American delivery...30 Nov 2006 | (News)
Outsource Partners International opens finance & accounting facility in Bulgaria
Outsource Partners International, Inc. (OPI), a leading professional services firm dedicated solely to...20 Nov 2006 | (News)
Australian Prime Minister: Get used to offshoring
Amid the outcry over Australian businesses outsourcing processing of sensitive customer information,...31 Oct 2006 | (News)
MIDAS Business Process Excellence E-Bulletin, October 2006
Welcome to the latest Business Process Excellence e-Bulletin from MIDAS, Manchester's Investment Agency.
This...22 Oct 2006 | (News)
NASSCOM demands full cooperation in India call center sting
Star News (India) and Channel 4 (UK) have been urged to cooperate -"immediately, fully and wholeheartedly"...13 Oct 2006 | (News)
Cuba Libre...Canadian outsourcing destination
The IT revolution taking place in Cuba is positioning the country as an attractive outsourcing option...05 Oct 2006 | (News)
MIDAS Business Process Excellence E-Bulletin, August 2006
Welcome to the fifth Business Process Excellence e-Bulletin from MIDAS, Manchester's Investment Agency...30 Aug 2006 | (News)
[SharedXpertise Commentary] Dubai set for success in global BPO industry
Dubai hopes to exploit the weaknesses of regional BPO powerhouses like India, South Africa and the Philippines...25 Aug 2006 | (News) |
SAP to invest $1 billion in India over 5 years
SAP AG plans to invest $1 billion in India over the next five years, to expand its research facilities...09 Aug 2006 | (News)
Accenture opens Bucharest BPO delivery center
Accenture has opened a new delivery center in Bucharest that will provide business process outsourcing...14 Jul 2006 | (News)
Accenture opens outsourcing center in Texas
Accenture is opening a delivery center in San Antonio, Texas, that will provide business process outsourcing...30 Jun 2006 | (News)
French call centers flourish in Senegal
With some of the best telecommunications on the continent, plenty of cheap labor, strong historic links...25 Jun 2006 | (News)
Genpact opens outsourcing center in the Philippines
Genpact announces the opening of its global outsourcing center in the Philippines - its nineteenth global...16 Jun 2006 | (News)
Manchester shared services news May 2006
Manchester has been named ‘Britain’s Best City for Business’ for
2006 by OMIS Research, charting...02 Jun 2006 | (News)
Wage inflation in offshore outsourcing markets is over-stated according to Everest report
Wages for IT outsourcing and Business Process Outsourcing (BPO) services providers in key offshore markets,...26 May 2006 | (News)
Datamonitor: Brazil poised for call center growth
Datamonitor research forecasts big growth in the number of Brazil-based call center agents serving offshore...15 May 2006 | (News)
Mexico secure as a contact center 'Location of Choice' for US investors, says Datamonitor
A new report by Datamonitor indicates Mexico will remain an offshore contact center "location of choice"...08 May 2006 | (News)
Bill Gates: Vietnam could become top outsourcing center
Microsoft Corp. Chairman Bill Gates said Vietnam has the potential to develop as an outsourcing center...28 Apr 2006 | (News)
Unisys announces new China global outsourcing center
Unisys Corporation, a worldwide information technology services and solutions company, announced expansion...23 Mar 2006 | (News)
IBM Brazil building momentum, plans to add 1,000 employees in 2006
The Brazilian unit of IBM plans to hire 1,000 new employees before the end of 2006, reported local financial...21 Mar 2006 | (News)
MIDAS Business Process Excellence E-Bulletin, January 2006
News of the successful re-launch of the North West Shared Services Forum
Top award for The Royal Bank...20 Mar 2006 | (News)
Captive shared services centers now exempt from taxation in India
In a significant ruling in the case of Morgan Stanley, India’s Authority for Advance Ruling held that...15 Mar 2006 | (News)
The consequences of political instability in the Philippines on the country's outsourcing industry
neoIT report examines affect of Philippines state of emergency on service providers and buyers.08 Mar 2006 | (News)
Terrorist attack raises concerns for India's outsourcing sector
The terrorist attack on a scientist at the Indian Institute of Science campus and the murder of a BPO...02 Jan 2006 | (News) |
Chile: Latin America’s rising star?
Named the best country in Latin America for doing business from 2005 to 2009 by the Economist Intelligence...15 Dec 2005 | (News)
IBM plans to have remote off-site consulting service in India from 2006.
IBM has plans to start off-shore consulting services from India in 2006. Through these facilities, IBM...13 Dec 2005 | (News)
IT outsourcing and BPO could bring USD 60 billion to India by 2010
A report by outsourcing consultant, Nasscom, says India could earn $60 billion a year by 2010 from information...13 Dec 2005 | (News)
HSBC opens $31m call center in Sri Lanka
Banking giant HSBC Tuesday unveiled a $31 million group service center in the Sri Lankan capital Colombo...06 Dec 2005 | (News)
Wachovia and Genpact announce outsourcing agreement
Wachovia Corp. and Genpact today jointly announced that the companies have signed an agreement for Genpact...02 Dec 2005 | (News)
MIDAS Business Process Excellence E-Bulletin October 2005
Welcome to the second dedicated Business Process Excellence e-Bulletin from MIDAS, Manchester's Investment...30 Oct 2005 | (News)
McKinsey study: Morocco's offshoring advantage
Morocco is in a position to become the business processing outsourcing destination of choice for French-speaking...24 Oct 2005 | (News)
Reuters adds KPO deal to its presence in India
Reuters, the financial data services company, is to outsource to India value-added research supporting...17 Oct 2005 | (News)
Leading Indian BPO provider Progeon establishes operations in Brno, Czech Republic
Progeon s.r.o, a subsidiary of Progeon Ltd, one of India’s leading business processing outsourcing...25 Sep 2005 | (News)
Indian IT giant to open center in Brazil, expand in Latin America
Tata Consultancy Services (TCS), the world leading Global IT Services, Consulting and Outsourcing firm...21 Sep 2005 | (News)
Capgemini launches Polish BPO, gets state subsidy
Capgemini will receive EUR 873,800 in state subsidies for its BPO center to be launched in Krakow, the...21 Sep 2005 | (News)
ClientLogic continues US growth strategy - opens new center in Oklahoma
ClientLogic, a leading international business process outsourcing provider, today announced the opening...14 Sep 2005 | (News)
Labor shortage threatens India's leadership position
India's offshoring sector, the world's largest and fastest growing, is dominated by IT services, which...10 Sep 2005 | (News)
Singapore's BPO market to grow 13%
Singapore's market for BPO services is set to reach US$817 million by end-2009 - from about US$440 million...01 Sep 2005 | (News)
Caribbean represents the middle way for North Americans
While many North American companies have experienced success with outsourcing to places such as India...27 Aug 2005 | (News)
ARINSO starts HR services operations in Austria
Reflecting the growing importance of Central Europe, ARINSO International, a European market leader in...24 Aug 2005 | (News)
Gecis & Liberata announce strategic partnership to provide flexible onshore/offshore BPO solution
Gecis, the global offshore leader in business & technology services and Liberata, one of the UK’s leading...24 Aug 2005 | (News)
Broadcaster alleges personal information leak at an India-based call center
The Australian Broadcasting Corporation (ABC), Australia’s public broadcaster, has alleged that employees...15 Aug 2005 | (News)
As offshore demand increases, Indian firms set to hire
Indian software services and BPO companies are expected to increase their rate of hiring over the next...06 Aug 2005 | (News)
Langchao Worldwide Services, Microsoft open offsite development center in China
Langchao Worldwide Services (LCW), a Chinese IT services company, and Microsoft have completed the build...06 Aug 2005 | (News)
Indian outsourcing pioneer looking to outsource to Hungary
In a move revealing the increasing maturity of the outsourcing market, Tata Consultancy Services (TCS),...04 Aug 2005 | (News)
Glaxo to offshore financial jobs and clinical trials
GlaxoSmithKline (GSK), the British pharmaceutical company, will offshore around 150 financial jobs from...02 Aug 2005 | (News)
Outsourcing matures in South Africa
Outsourcing continues to attract attention in South Africa. Supplies and recipients are learning to work...27 Jul 2005 | (News)
U.K. firms’ witness attrition in Indian BPO centers
Britain’s Financial Services Authority (FSA) has expressed concern over the high level of attrition...15 Jul 2005 | (News)
Outsource to Jerusalem
Use of city's multiplicity of languages and skills could be major economic boon, says new group seeking...15 Jul 2005 | (News)
The Czech Republic attracted FDI worth one billion dollars in first half of 2005
A total of 70 new foreign and domestic companies decided to invest in the Czech Republic during the first...13 Jul 2005 | (News)
IBM launches offshore center in Australia
IBM Corp plans to open a major business process outsourcing center in Australia, creating up to 1,000...07 Jul 2005 | (News)
Business as usual for BPO firms despite frauds scare
It's business as usual for India's flourishing business process outsourcing (BPO) companies that rake...07 Jul 2005 | (News)
Gecis to set up BPO centre in Romania
Gecis has announced it will locate its next business process outsourcing centre at Bucharest, in Romania...07 Jul 2005 | (News)
MIDAS Business Process Excellence E-Bulletin July 2005
Welcome to the first dedicated Business Process Excellence e-Bulletin from MIDAS, Manchester’s Investment...01 Jul 2005 | (News)
IBM to hire 14,000 in India, offsetting cuts elsewhere
US tech giant IBM plans to increase its payroll in India this year by 14,000 workers as it cuts up to...25 Jun 2005 | (News)
Outsourcing in India in crisis over scam
India's booming outsourcing industry struggled with new political and security worries Friday after a...25 Jun 2005 | (News)
Wachovia expects savings up to 30 percent by moving work to India
Wachovia Corp. expects to generate savings of up to 30 percent by moving some of its technology work...25 Jun 2005 | (News)
India's top 15 BPO firms
WNS is the top ranking third party ITES (Call Centre and BPO) company in India, says a survey conducted...10 Jun 2005 | (News)
India booms on back of offshore outsourcing
India's software and service export industry is booming, according to data released on Thursday by the...07 Jun 2005 | (News)
IBM opens new Global Services Delivery Center
IBM today opened a new Global Services Delivery Center in Dalian, north-eastern China, significantly...23 May 2005 | (News)
HP expands BPO capabilities with new center in Poland
HP today announced plans to invest $50 million over five years to build a new business process outsourcing...19 Apr 2005 | (News)
Ingram Micro to outsource transaction-oriented jobs to Asia
Ingram Micro will shed 550 jobs in North America, as part of an outsourcing plan announced Monday designed...13 Apr 2005 | (News)
Making offshore outsourcing sustainable - UNI-Europa' project
MOOS – Making Offshore Outsourcing Sustainable – is a pan-European trade union project which aims...04 Apr 2005 | (News)
Indian BPOs seek partners
India is looking to partner with other countries in business process outsourcing (BPO), but it may take...08 Mar 2005 | (News)
TPI opens India office
The company also launches four new global services to assist multinational sourcing clients.
TPI,...10 Feb 2005 | (News)
BPO pushes higher real estate demand in the Philippines
Business process outsourcing (BPO) will continue to grow in 2005 and spur demand in the real estate sector,...18 Jan 2005 | (News)
Accenture consultants planning big expansion
Consulting firm Accenture Canada said yesterday it hopes to hire 550 new people in Canada this year as...17 Jan 2005 | (News)
Europeans send most of their jobs offshore
Europe stormed ahead of the US last year in its dash to offshore more business activities, a report revealed...17 Jan 2005 | (News)
Japanese firms turn the tables on outsourcing
Some companies show that the country still has potential as a profitable manufacturing base for high-tech...11 Jan 2005 | (News)
Data protection, post-haste
Indian Commerce minister Kamal Nath said recently that the government was all set to introduce a legislation...05 Jan 2005 | (News)
2,000 jobs up for grabs in BPO Companies
Graduates in any subject and above 18 years of age belonging to Mysore, Mandya, Chamarajanagar and Kodagu...05 Jan 2005 | (News)
BPO firms eye European Union
In an effort to de-risk their largely US-centric business, Indian BPO companies are setting their sights...05 Jan 2005 | (News)
Automobile Manufacturing the next wave of BPO to India
The next wave of outsourcing to India is coming from German Auto Manufacturers as they prepare to mass...05 Jan 2005 | (News)
Despite tsunamis, outsourcers stay in Chennai
Indian outsourcing companies that have operations in Chennai, one of the locations on the southeast coast...05 Jan 2005 | (News)
Big hope for outsourcing in Russia after slow start
It trails India but could compete on costs
Â
Off a snowy path winding through the campus of Moscow...16 Dec 2004 | (News)
The new frontier in the globalisation debate: ALS contributes to a new book on trade
Paul Morrison, Managing Consultant at ALS Consulting and expert advisor on offshore strategy, is one...09 Dec 2004 | (News)
LogicaCMG picks Australia for outsourcing hub
LogicaCMG has picked Melbourne for a new systems monitoring facility that will support its outsourcing...01 Dec 2004 | (News)
Serviced in China: The next wave of outsourcing?
Sharon is at her desk when an order arrives by e-mail from a client of Norwegian shipping firm Torvald...30 Nov 2004 | (News)
“Forget India, Let's Go To Bulgaria”
“Forget India, Let's Go To Bulgaria”, wrote Business Week several months ago, recognizing Bulgaria’s...19 Nov 2004 | (News)
HCL BPO to invest £1.9mn in Belfast, create 250 jobs
India's IT company HCL BPO is set to create 250 jobs in Belfast. A £1.9 million investment by the company...09 Nov 2004 | (News)
Scotland has raised its game and can offer a greater quality of life and an educated workforce
Anyone who has been stuck in a traffic jam on the Forth Bridge or apologised to tourists asking how to...04 Nov 2004 | (News)
Europe sees outsourcing as strategic imperative
Global sourcing is becoming a strategic imperative with European companies, according to information...02 Nov 2004 | (News)
Why outsourcing is bad - and good - for India
When narrow colonial-era streets get jammed with evening traffic in India's technology capital, the radio...25 Oct 2004 | (News)
350 new Dublin jobs at Business Objects
French software firm Business Objects is establishing a new Operations Centre at Park West Business Park...18 Oct 2004 | (News)
Philippines may lose to Malaysia, Singapore as outsourcing hub
Trade and Industry Secretary Cesar Purisima Monday warned that Malaysia and Singapore are likely to overtake...13 Oct 2004 | (News)
Royal & Sun to move 10% of UK jobs to India
Royal & Sun Alliance plans to shift more than 1,100 UK-based jobs, or about 10% of its total workforce...13 Oct 2004 | (News)
Indian IT firms to set up 'nearshore' bases in Europe
Czech Republic and Hungary are favourite destinations…
The leading Indian IT service companies...13 Oct 2004 | (News)
DHL 'offshores' UK IT work to the Czech Republic
$500m centralisation project will slash IT costs by 60 per cent…
DHL is to shut down its 500-strong...13 Oct 2004 | (News)
Offshore outsourcing tops $10bn mark
The global offshore outsourcing market is currently worth $10bn and will enjoy annual grow of nearly...11 Oct 2004 | (News)
Swiss businessmen urged to look at Malaysia as access to ASEAN market
Swiss businessmen should look at Malaysia not only in terms of exploring and enhancing business ties,...07 Oct 2004 | (News)
Nokia’s call centre to service India
Mobile device firm Nokia today opened its 120-seater India call centre to serve local customers in Indian...07 Oct 2004 | (News)
France feels a bite from outsourcing
Stephane Zervos first suspected his job was threatened when his bosses removed most of the heavy equipment...04 Oct 2004 | (News)
India take action to tackle talent shortage
Indian businesses want universities to set up training departments for the high-end outsourcing industry...04 Oct 2004 | (News)
Vietnam makes big push to become outsourcing centre
Its draws are low wages and staff loyalty, but weak command of the English language is a drawback
Vietnam...04 Oct 2004 | (News)
European Commission officially approves investment incentives scheme in Czech Republic
The Investment Incentives Act, on whose basis investment incentives are granted in the Czech Republic,...29 Sep 2004 | (News)
Indian firm outsourcing work to Northern Ireland
As British unions cry foul over an exodus of jobs to Asia, one Indian information technology firm is...27 Sep 2004 | (News)
Analysts divided over Singapore's attraction as offshore hub
While Singapore is gearing up to become a major hub and provider of high-end business process outsourcing...25 Sep 2004 | (News)
Developed nations gain more from outsourcing, says Unctad
Developing countries such as India export a bewildering array of services but a considerable part of...25 Sep 2004 | (News)
Budapest, the next Bangalore? New EU members join the outsourcing race
Countries in central and eastern Europe are trying to catch up with India as providers of back-office...24 Sep 2004 | (News)
Outsourcing 'could create growth sector'
Labour movement leader in Singapore says trend can be positive, leading to more meaningful job opportunities...24 Sep 2004 | (News)
Brno wins prestigious competition of European cities
The city of Brno has won the competition for European City of the Future 2004/2005 organized by FDI magazine...22 Sep 2004 | (News)
France to combat outsourcing
France announced plans to spend more than EUR1 billion on tax breaks and other incentives for companies...16 Sep 2004 | (News)
Cape Town scores first outbound German centre
Cape Town’s burgeoning contact centre industry has chalked up another high-profile international client,...16 Sep 2004 | (News)
Infosys to expand its outsourcing facilities in China
Infosys is reportedly scouting locations for a second outsourcing facility in China, after having opened...01 Sep 2004 | (News)
Outsourcing with a vengeance
Task by task, function by function, the American office is being hollowed out and reconstituted in places...30 Aug 2004 | (News)
Indian outsourcing pie being eaten
The Indian outsourcing giants are being shafted by operators in Eastern and Central Europe and the Far...30 Aug 2004 | (News)
Mumbai still BPO magnet
Contrary to popular belief, Mumbai’s charm for BPOs (Business Process Outsourcing) hasn’t died down....16 Aug 2004 | (News)
Join Asia's ride on the outsourcing wave
The First State Asia-Pacific Growth Fund increased its exposure to China, Hong Kong and Thailand while...16 Aug 2004 | (News)
New book says training can counter offshoring
Cutter Consortium's Edward Yourdon writes that visa restrictions and other barriers may actually accelerate...16 Aug 2004 | (News)
Daimler plans $100-mn India BPO
German car maker DaimlerChrysler will outsource from India IT services and auto components valued at...09 Aug 2004 | (News)
Singapore moving into higher gear on offshore services
Just as it became a major offshore manufacturing hub for global companies starting in the 60s, Singapore...26 Jul 2004 | (News)
Bangalored: The new verbal abuse
Bangalore may have become only the second modern city in the world to be turned into a verb after Shanghaied...25 Jul 2004 | (News)
Where to offshore outsource? Dilemma addressed in neoIT's mapping offshore markets white paper
India & Canada remain leading outsourcing destinations; Philippines, Russia, Czech Republic, Poland,...23 Jul 2004 | (News)
Oracle to hire 250 people every month in India
Oracle, the US based enterprise software company, plans to hire 250 engineers every month in India as...23 Jul 2004 | (News)
Tesco 'outsources jobs to India'
Tesco, the UK's leading supermarket chain, has said it is to move 420 jobs to India from the UK.23 Jul 2004 | (News)
Outsourcing Made in Germany...or is that Hungary?
Using the threat of moving jobs abroad as a bargaining chip to get labor concessions is becoming popular...22 Jul 2004 | (News)
Outsourcing made in Germany
Using the threat of moving jobs abroad as a bargaining chip to get labor concessions is becoming popular...22 Jul 2004 | (News)
Senegal Calls: Outsourcing a la Francaise
Holding a black telephone and clicking through options on a computer screen, Aissatou Diouf is conducting...19 Jul 2004 | (News)
Ericsson sees growth in managed services
Enterprise telecommunication outsourcing will become one of the fastest growing businesses for Swedish...19 Jul 2004 | (News)
US jailbirds to clip Indian BPO wings
Competition is brewing for Indian call centres from an unlikely source - American prisons. The private...15 Jul 2004 | (News)
IBM to offshore 500 UK jobs to India
According to an IBM internal memo, the company is to move around 500 UK jobs to India, as part of a...15 Jul 2004 | (News)
Comparing India with other BPO destinations
The abundant skilled manpower has made India a target destination for multinationals to back end their...15 Jul 2004 | (News)
Report: U.S. States unaware of offshore outsourcing
State governments usually are not aware that they are sending information technology work offshore because...15 Jul 2004 | (News)
Sri Lanka embraces outsourcing
Sri Lanka is to become the latest destination for British companies outsourcing their operations overseas....14 Jul 2004 | (News)
Britain considers outsourcing lab tests to India
The British government is considering sending blood and urine samples from National Health Service (NHS)...12 Jul 2004 | (News)
Outsourcing is transforming India
Four years ago, the 10-story Cyber Towers sat one-third empty on this city's barren outskirts.07 Jul 2004 | (News)
UK Trade Secretary backs outsourcing and attacks tariffs
UK Trade Secretary Patricia Hewitt is to launch a fierce attack on American and European tariffs this...05 Jul 2004 | (News)
Chinese city vies for place in world outsourcing scramble
Dalian in China a port city, home to old petrochemical plants, shipbuilders and machine factories, has...29 Jun 2004 | (News)
Outsourcing gets religion in India
Is nothing sacred? The hard-nosed commercialism that has spawned a boom in international business outsourcing...23 Jun 2004 | (News)
Ireland hailed as top location for new medical firms
Ireland is the number one location in Europe for foreign medical and pharmaceutical companies to set...21 Jun 2004 | (News)
Romania leads outsourcing charge
Eastern European, Middle-Eastern and Asian nations were in London this week to pitch for outsourcing...21 Jun 2004 | (News)
Mauritius may wrench BPO initiative: Infosys
Infosys Technologies feels that Mauritius will soon give India a run for its money in providing cost-effective...11 Jun 2004 | (News)
India's outsourcing industry may go off the rails
High labour attrition, poor infrastructure and lack of data protection laws could derail India's booming...10 Jun 2004 | (News)
Alcoa to outsource 130 jobs to India
Alcoa, the US based producer of Aluminum and Alumina, plans to outsource 130 jobs, including about 70...09 Jun 2004 | (News)
Ireland works to stay in the outsourcing game
When Intel, one of the biggest foreign investors in Ireland, halted construction of a big new chip plant...07 Jun 2004 | (News)
46,000 Michigan jobs headed overseas
Cost could reach $1 billion by 2012, but study says worker shortage is bigger threat07 Jun 2004 | (News)
After English, Indian BPOs pick up other accents
India's BPO industry seems to be on a global shopping spree. Having acquired small to medium businesses...01 Jun 2004 | (News)
BPO to rise 65% to $3 bn in 2004
Offshore business process outsourcing is expected to reach $3 billion in 2004, a 65 per cent increase...31 May 2004 | (News)
Protest against UK bank's outsourcing to India
Shareholders attending Lloyds TSB's annual meeting were greeted by protesters demonstrating against the...31 May 2004 | (News)
Outsourcing in the Philippines
Outsourcing is considered as one of the bright spots in the Philippine economy. It will be a major driver...19 May 2004 | (News)
Czech Republic, Poland and Hungary adapting quickly to seize offshoring opportunity
The latest report from offshore outsourcing advisory and management leader neoIT looks at the emergence...18 May 2004 | (News)
If you don't like outsourcing, try inshoring
The business of finding low-cost substitutes for American workers is getting more complex -- and so is...11 May 2004 | (News)
He'll take your job and ship it
Atul Vashistha's firm helps U.S. companies cut costs by sending work abroad. Sorry, he says, but it's...03 May 2004 | (News)
Offshoring? The world can be your oyster -- or clam
Those who have been following the controversy over "offshoring" U.S. service jobs to low-cost markets...03 May 2004 | (News)
Why jobs aren't going to africa
The loneliest outsourcer in America works in a modest office in Burlingame. Try as he might -- and he...03 May 2004 | (News)
North West shared service centres in running for global award
Greater Manchester's world-leading Shared Services Centres are in the running for a series of Global...27 Apr 2004 | (News)
India expects $600-M additional revenue from call centers
Additional revenue of about 600 million dollars is expected this year from new investments in call centers,...15 Apr 2004 | (News)
US not to 'run out' of jobs- WSJ
According to the Wall Street Journal, US will ‘not run out’ of jobs due to outsourcing as new means...06 Apr 2004 | (News)
Outsourcing chasing cheap labor to the east
Talk about investment flows. A decade ago, foreign investment began to pour into Poland, the Czech Republic...06 Apr 2004 | (News)
Rising costs worry Indian BPO firms
Even as the Indian business process outsourcing (BPO) industry is trying to deal with American poll-year...06 Apr 2004 | (News)
Half of UK companies are ignoring data protection risks when outsourcing
UK businesses will pay a high price if they fail to protect sensitive client data when outsourcing IT...02 Apr 2004 | (News)
Bush may use BPO backlash to pressure India
Having first sent US Trade Representative Robert Zoellick to India to ask New Delhi to open up its markets...15 Mar 2004 | (News)
Anti-offshoring bill lacks Silicon Valley support
A proposal to discourage U.S. companies from sending jobs to cheaper labor markets overseas has yet to...10 Mar 2004 | (News)
India should set up bases in Africa
Indian Business Process Outsourcing (BPO) industry must set up bases in other low cost countries in East...09 Mar 2004 | (News)
US trade groups to battle BPO backlash
Contrary to popular belief that outsourcing of jobs from United States would effect its economy, major...09 Mar 2004 | (News)
Ariba charts fresh plans to enter India via Freemarkets
Nasdaq-listed enterprise sourcing solutions provider Ariba is in the process of making a re-entry into...08 Mar 2004 | (News)
BPOs will not be affected by US ban
Indian Information Technology Enabled Services (ITES) and Business Process Outsourcing (BPO) are likely...08 Mar 2004 | (News)
India confronts backlash against outsourcing jobs
The escalating debate over white-collar US jobs moving to India is alive and well -- in India.01 Mar 2004 | (News)
US can’t stop outsourcing
The US cannot and won’t think of stopping or banning outsourcing. It is not the politicians but the...01 Mar 2004 | (News)
New bill to ban use of federal funds for outsourced services
In another step against outsourcing from the US, Democratic Senator Christopher Dodd has introduced...23 Feb 2004 | (News)
German state blasts American anti-outsourcing legislations
Bavaria, the largest state of Germany, has criticised the United States for initiating moves to ban outsourcing...23 Feb 2004 | (News)
Six key challenges for Indian BPO industry
India, The world’s BPO No.1 working harder to stay in the same place.23 Feb 2004 | (News)
US legislation threatens Canada's call centers
The Canadian government is sounding alarms about protectionist legislative initiatives introduced in...23 Feb 2004 | (News)
Netherlands to continue outsourcing to India
The Netherlands is looking for greater outsourcing partnerships with India unlike other Western countries,...23 Feb 2004 | (News)
Kerry slams outsourcing firms in US
With the issue of outsourcing dominating the US presidential poll campaign, Democratic frontrunner John...20 Feb 2004 | (News)
Bank of America plans BPO arm in India
Likely to start operations in the second quarter of 2004, center will largely be handling processing...17 Feb 2004 | (News)
Convergys to hire 12,800 more
Convergys, the Cincinnati based customer services company, plans to have 20,000 employees working in...16 Feb 2004 | (News)
Colorado shoots down anti-outsourcing bill aimed at India
The India-bashing outsourcing lobby in the US has suffered a slight setback. A Colorado senate panel...16 Feb 2004 | (News)
Belgium open to outsourcing to India
Herman Merckx, Consul General of Belgium, has said that Belgium has no reservations about awarding BPO...12 Feb 2004 | (News)
60 anti-BPO laws in US
In response to the growing outsourcing trend a number of protectionist measures are under way, like...09 Feb 2004 | (News)
Car firms eye slovakia
Slovakia’s chances to become big in the automotive industry are high with several Japanese, British...06 Feb 2004 | (News)
US offshore outsourcing ban sparks fears of similar laws
A small provision in a bill approved by the U.S. Senate that bans so-called offshoring of government...05 Feb 2004 | (News)
India abolishes BPO tax on MNCs
The Indian government announced that it would remove a contentious tax imposed on the BPO units of...04 Feb 2004 | (News)
New Zealand eyes EDS outsourcing
EDS's 2300-strong New Zealand subsidiary looks set to gain from a decision by its United States parent...03 Feb 2004 | (News)
BPO: US seeks its pound of flesh
Reflecting its concerns over the issue of outsourcing, the United States on Monday sought "greater balance...03 Feb 2004 | (News)
BT criticized for call center sell off
A leading trade union has criticised BT for selling its call centre in Belfast in a move that is seen...03 Feb 2004 | (News)
HSBC plans new BPO center in Sri Lanka
HSBC is spreading the network of its processing centers by opening a new BPO center in Sri Lanka to provide...28 Jan 2004 | (News)
British firm to close its Indian call center operations
Shop Direct, formerly Kays, which employs 1,200 people in Marshall Street, Leeds, opened a centre in...27 Jan 2004 | (News)
UK's BPO market to touch £6Bn by '07 - study
A recent report by Ovum Holway, an industry analyst company specialising in gauging the performance...21 Jan 2004 | (News)
CSC's deals of R1-billion for Cape
Computer Sciences Corporation operations in South Africa have, during the past year, secured offshore...20 Jan 2004 | (News)
Indian call-centre staff turnover could turn off customers
With turnover rates twice that of UK call-centres, Indian organisations may not be the cost saving answer...14 Jan 2004 | (News)
AIIA seeks govt strategy to benefit from outsourcing
The Australian Information Industry Association has asked the Federal Government to work with it to develop...14 Jan 2004 | (News)
Inspired by India, poor Asian nations eye Western outsourcing
Countries such as Bangladesh and Mongolia are taking steps to produce skilled workers and improve facilities...14 Jan 2004 | (News)
US senator moves legislation against outsourcing
A Missouri state senator has sponsored legislation to ensure that government contractors do not ship...12 Jan 2004 | (News)
Is Spanish new language of BPO?
English has come to be the language of the world. But that doesn't seem enough if India and its software...12 Jan 2004 | (News)
Dubai set to become BPO hub
A top official from Dubai Internet City (DIC) said that Dubai is all set to become the BPO hub of the...12 Jan 2004 | (News)
Ericsson eyes India for outsourcing
Telecom equipment major Ericsson has said that India is a very important market for the company and it...12 Jan 2004 | (News)
Indian BPO unsafe: UK lawyer
The bogey raised by the anti-outsourcing lobby in the UK is not slowing down anytime soon. In the latest...09 Jan 2004 | (News)
India hands out new offshore BPO tax breaks
The Indian government has introduced new tax breaks designed to head off any threat of firms withdrawing...07 Jan 2004 | (News)
Barclays to shift software development offshore in Accenture outsourcing
Barclays Bank is in the final stages of negotiations to outsource its software development division to...06 Jan 2004 | (News)
Singapore's window of opportunity in the BPO game
Serious thought should be given to buying out or partnering boutique Indian firms05 Jan 2004 | (News)
Canada could be potential near-shore alternative for US: Ovum
Canada could emerge as a near-shore alternative for the US and a serious contender in IT outsourcing...05 Jan 2004 | (News)
The silver lining of outsourcing overseas
Just before Christmas, workers at IBM got an early lump of coal in their stockings. The company announced...05 Jan 2004 | (News)
British banks flout ban on outsourcing
Leading British banks and financial companies that move call centre jobs to India are getting round a...05 Jan 2004 | (News)
US not to make laws against BPO
On Monday the United States has assured it would not approve opposition to business outsourcing through...31 Dec 2003 | (News)
Not many people think of Jamaica as outsourcing location'
Jamaican officials Michael McMorris and Julian Robinson visited Atlanta last week to promote the Caribbean...22 Dec 2003 | (News)
Salaries in India are growing at 15 percent to 30 percent per year, and the gap with U.S. salaries will be negligible by about 2020.
In addition, using offshore labor can help control the overgrowth of grunt work by improving the quality...19 Dec 2003 | (News)
Barclays nears £450m offshore outsourcing deal with Accenture
Barclays is set to sign a £450m IT outsourcing deal with Accenture that could see hundreds of software...19 Dec 2003 | (News)
UK public sector in no mood to offshore
Local and central government are not likely to follow private sector companies in moving operations to...19 Dec 2003 | (News)
UK to raise skill levels to counter outsourcing
Britain has ruled out a ‘protectionist response’ to off-shoring by companies specially to countries...19 Dec 2003 | (News)
Unions push EU for Indian jobs investigation
Unions are calling on the EU to investigate the impact of offshore outsourcing IT jobs on the European...10 Dec 2003 | (News)
Philippines plans to tap Japanese outsourcing market
Next to the U.S., Japan maybe the biggest IT outsourcing market for the Philippines. But if the country's...08 Dec 2003 | (News)
No deflation threat from service outsourcing wave
It sounds common sense: as India blossoms into the back office to the world, its low wages a magnet for...05 Dec 2003 | (News)
Virgin Atlantic set to shift call centre jobs to India
Virgin Atlantic group has decided to move the entire group’s back office and call centre service jobs...26 Nov 2003 | (News)
Outsourcing competition for India
The Philippines and China will provide India with tough competition in offshore outsourcing operations...20 Nov 2003 | (News)
Offshore providers get bad blood instead of deals at NYC show
Bulgaria. China. Egypt. India. The Philippines. Romania. At the September New York City trade show called...19 Nov 2003 | (News)
Outsourcing increase in Ireland
Outsourcing growth has been steady in Ireland and this upward trend is going to continue with more Irish...17 Nov 2003 | (News)
Call centre outsourcing to mushroom
Bosses adopting 'me too' approach ˆ but jobs not threatened? One in 15 of all US call centre jobs will...10 Nov 2003 | (News)
ABN Amro to make Dubai its hub for Middle East
ABN Amro Bank seems to be very fond of the UAE, especially Dubai. While ABN Amro, one of the top European...07 Nov 2003 | (News)
IT outsourcing to India irreversible: BMC software CEO
There would be a political backlash in the US against outsourcing IT work to India during the elections...05 Nov 2003 | (News)
J&J explore possibility of establishing Middle East headquarters in Dubai
Top officials of Dubai Healthcare City (DHCC) have initiated exploratory talks with Johnson & Johnson...30 Oct 2003 | (News)
Outsourcing opportunities in South Africa
South Africa is an expensive destination for multinationals, but the country's stability, good skills...14 Oct 2003 | (News)
Rotterdam's success in attracting shared services operations
The City of Rotterdam is one of the major success stories when it comes to recent economic rejuvenation,...02 Sep 2003 | (News)
Bangalore still a hot location for BPO
Vivek Kulkarni, information technology secretary in the Karnataka state government, maintains that most...02 Sep 2003 | (News)
NetIQ establishes operations center for EMEA in Ireland
NetIQ Corp., a leading provider of Systems Management, Security Management and Web Analytics solutions,...02 Sep 2003 | (News)
US firms worried about the political risks of outsourcing to offshore markets
Recent political events have somewhat dampened the explosion of interest in India and the Philippines...02 Sep 2003 | (News)
BPO an opportunity for South Africa, says IQ
Business process outsourcing is an exciting global opportunity, but SA has to overcome certain key challenges...02 Sep 2003 | (News)
Infosys to invest in Mauritius
India's second largest software exporter Infosys Technologies said it will invest USD 25 million in Mauritius...02 Sep 2003 | (News)
Outsourcing strategies summit: A tour of India
Help Desk Institute (HDI), the world's largest association for help desk and support professionals, announced...02 Sep 2003 | (News)
Boom times in Bangalore
IBM has a big development center in Bangalore. So do Dell, Fujitsu, and Siemens. Motorola just announced...02 Sep 2003 | (News)
TPI and neoIT expand partnership to provide most-effective offshoring solution
As the current economic climate drives corporations to explore lower-cost IT and business process delivery...02 Sep 2003 | (News)
Ghana jumps into BPO
The West African nation of Ghana is looking to offshore business process outsourcing (BPO) to diversify...02 Sep 2003 | (News)
Adidas, Reebok, Nike all outsourcing to India
Leading brands such as Nike, Adidas, Reebok and Spalding among others, are outsourcing their worldwide...02 Sep 2003 | (News)
Oracle to increase staff in India
Oracle Corp. plans to increase its staff in India engaged in software development and customer service,...02 Sep 2003 | (News)
Hitachi outsourcing in N. America
The consulting division of the Japanese computing giant Hitachi stepped into the North American market...02 Sep 2003 | (News)
IBM opens its sixth regional centre in Malaysia
The IBM Regional Contact Centre (RCC), the sixth regional centre that IBM has set up in Malaysia, has...02 Sep 2003 | (News)
Location, location, location: the global geography of shared services today
In collaboration with MIDAS (the Manchester Investment and Development Agency Service), we go live with...01 Sep 2003 | (News)
Locating shared services in the new economy: where to now?
As the old hands in the real estate business advise, there are only three issues to consider when choosing...01 Sep 2003 | (News)
People first, then location: in conversation with PWCs David Muir
David Muir is Head of PricewaterhouseCoopers’ Applications Process Outsourcing service line for the...01 Sep 2003 | (News)
Why relocate?
Whatever your objective, setting up a shared services unit in a new location could become one of the...01 Sep 2003 | (News)
Flanders offers great location for high added value
As part of our continuing coverage of potential shared services locations, sharedxpertise.org talked...01 Sep 2003 | (News)
