Can BPO provide more cost reduction, risk management, and quality improvement? When? Obtain a neutral perspective, clear evaluation criteria, and concrete examples.29 Jul 2008 | (Case Study)
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[SharedXpertise Essentials] Vancouver airport finds success in total IT outsourcing
when information overload hit the information technology department at Canada’s Vancouver International,...29 May 2006 | (Case Study) |
Does your outsourcing supplier have a disaster recovery plan?
The Resilience Benchmarking Project, led by HM Treasury, the Financial Services Authority (FSA) and Bank...07 Jan 2006 | (Case Study)
[SharedXpertise Essentials] Inside the Offshore 100
Managing Offshore and neoIT, team up to identify the 100 top providers of globally-delivered ITO, BPO...05 Dec 2005 | (Case Study)
[SharedXpertise Essentials] Successful Outsourcing: Benchmarking or Relationship Building
The record speaks for itself: Successful outsourcing of information technology or other businessprocesses...02 Dec 2005 | (Case Study)
United Utilities - Customer service and efficiency targeted
Improving customer service and increasing efficiency are to be at the heart of United Utilities’ plans...01 Dec 2004 | (Case Study)
Disney teaches lessons of outsourcing
On the spur of the moment, I decided to take my youngest daughter to Disney World during spring break....05 May 2004 | (Case Study)
Logistics outsourcing still a growth business globally, according to new study
Cap Gemini Ernst & Young US LLC, Georgia Institute of Technology (Georgia Tech) and FedEx Supply Chain...25 Sep 2003 | (Case Study)
Cost savings negligible for Ericsson's production outsourcing
Ericsson ABs strategy of outsourcing its production to Flextronics International Limited and others is...02 Sep 2003 | (Case Study)
Case study #2: Richard Brown, CEO, Electronic Data Systems
Richard Brown came into the CEO position at EDS with a clear mandate: to break put of the old way of...01 Sep 2003 | (Case Study)
