EquaTerra, BPO/ITO, Pulse, Survey, 1Q08
EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 1Q08
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This edition of the EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey addresses the following areas:
- Introduction
- Highlights
- Market Demand and Market Trends Update
- Economy’s Impact on Outsourcing Demand
- Outsourcing Drivers
- Demand Trends by Functional Area
- Advisors: Functional and Process Area Demand
- Service Providers: Functional and Process Area Demand
- Additional HRO and RPO Research: Talent and Transformation Study
- “Next Generation” Outsourcing
- Demand Trends by Industry
- Outsourcing Problem Spots
- Sales Cycle
- Pricing Competitiveness
- Deal Scope
- Service Providers: Contract Profitability and Ability to Increase Scope
- Service Provider Capacity
- Update on Outsourcing Governance
- Service Provider Market Update
- Service Providers: Current Deal Portfolio Status
- Conclusion
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Making Gainsharing WorkHow to Create, Cultivate and Maintain the Business of Innovation in an Outsourcing Arrangement31 Dec 1969 | (Thinking Point)
NelsonHall BPO Index Identifies Short-Term Slowdown in BPO Contract Signings Resulting From Credit CrunchThe NelsonHalls BPO Index for the quarter ending June 2008 shows that the BPO market has been impacted by the credit crunch with a decline in contract signings as organizations rethink their business and...31 Dec 1969 | (News)
The Benefits and Challenges of GlobalizationThis report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines corporate attitudes to the risks and opportunities presented by global competition and the challenges...31 Dec 1969 | (Thinking Point)
Shared Services and Outsourcing — Evolution Into a Hybrid ModelAs organizations are increasingly combining internal shared services and outsourcing models into a flexible, new “hybrid”, TPI examines the steps leading to the development of this hybrid and discusses...31 Dec 1969 | (Thinking Point)
