EquaTerra, Defining, Business Process Outsourcing, BPO
Defining Business Process Outsourcing
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EquaTerra Position: Defining Business Process Outsourcing
By Mark Trepanier, Client Executive, HR Practice - EquaTerra
Stan Lepeak, Managing Director, Research - EquaTerra
In this three-part series, EquaTerra's Mark Trepanier and Stan Lepeak address essential issues buyers must keep in mind as they consider outsourcing.
EquaTerra Position: Defining Business Process Outsourcing, Part 1: Why BPO?
The business process outsourcing (BPO) market continues to mature and globalize. Buyers today have many issues to consider when undertaking business process outsourcing (BPO); but it is essential that they keep in the forefront of their minds why they are considering BPO in the first place. Buyers must ensure they develop a sound business case that articulates their own value proposition for BPO. As part of this effort, it is important to review the reasons why BPO is often a preferred means to achieve process improvement and cost reduction goals.
Click 
here to download Defining Business Process Outsourcing, Part 1: Why BPO?
EquaTerra Position: Defining Business Process Outsourcing, Part 2: Process Improvement
As part of developing a sound business case that rationalizes and articulates the BPO value proposition, buyers should understand the improvement "levers" that BPO service providers can bring to the table. One key set is the capability to de- and re-construct business processes to improve efficiency and effectiveness.
Click here to download Defining Business Process Outsourcing, Part 2: Process Improvement
EquaTerra Position: Defining Business Process Outsourcing, Part 3: The Organizational Model
As part of developing a sound business case that articulates the BPO value proposition, buyers must understand the improvement “levers” that BPO service providers bring to the table. New organizational models to support outsourced processes are required. Through these, BPO service providers can take advantage of opportunities to lower costs and increase efficiencies.
Click here to download Defining Business Process Outsourcing, Part 3: The Organizational Model
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