Understanding the Role and Importance of Information Technology to Business Process Outsourcing Success

Understanding the Role and Importance of Information Technology to Business Process Outsourcing Success

Presenter: Stan Lepeak, EquaTerra
Date: Wednesday, March 26th
Time: 11:00 am-12:00 noon EDT

G2000 organizations undertaking business process outsourcing (BPO) have a variety of factors to consider when developing and implementing a strategy and plan of action.  Understanding the underlying IT solutions supporting BPO efforts, their strengths and weaknesses, costs, and supporting outsourcing service provider's capabilities and future direction are critical elements organizations must account for in any BPO decision-making process.   While it has become increasingly self-evident to business unit BPO decision makers that IT is critical to BPO success, what remains more challenging is putting that awareness into a plan of action.  How should buyers best account for IT's role and importance in BPO efforts?

2008 marks the third year that EquaTerra has undertaken a comprehensive market study to assess buyer's opinions on the role of IT in supporting BPO efforts.    EquaTerra surveyed and interviewed senior business unit BPO decision makers at over 250 North American and Western Europe organizations, 75 percent with revenues in excess of $1B, to gauge their opinions on the role that IT can play in enabling BPO success.  This Webcast presents and interprets the findings of this latest research. Discussion points will include:

• Current BPO levels and future investment plans
• Perceived importance of BPO service providers' IT solutions
• Most critical attributes of BPO service providers' IT solutions
• Top enterprise software preferences in BPO efforts
• Preference for adopting BPO service providers' standardized processes and systems by BPO function
• To register for this complimentary Webcast, please email allison.norman@equaterra.com