EquaTerra, Governance, Software
Service Provider Perspective on Governance Software Tools
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Source: EquaTerra
This whitepaper presents the findings from a market assessment of outsourcing service providers’ perspectives and opinions on the role, use and value of software tools to support information technology and business process outsourcing management and governance (OM/G). It complements a 2006 EquaTerra study that assessed end-user organizations’ perceptions and capabilities around OM/G processes, best practices and tools.
The goal of this study of service providers was to assess and understand the following points:
- Outsourcing service providers’ views on the roles and importance of outsourcing governance software tools
- Where software tools could add the most value to outsourcing governance efforts
Improvements that could be made to software tools in order to better support outsourcing governance - Best practices for both buyers and service providers in leveraging software tools’ capabilities as part of holistic OM/G programs.
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