Genpact Wins Ceridian BPO Business

Genpact Wins Ceridian BPO Business

Genpact, which manages business processes for companies around the world, announced it has been selected by Ceridian Corporation, a leader in payroll processing, human resources management and employee benefits and assistance programs, to provide selected business process outsourcing (BPO) services as part of a multi-year contract. Terms were not disclosed.

Genpact will provide finance and accounting services, transactional business support activities, and information technology outsourcing to Ceridian, which provides payroll processing and human resource solutions to more than 110,000 organizations. Ceridian will have the benefit of operating within a Genpact Virtual Captive™ model, which will enable Ceridian to drive substantial business impact through its partnership approach with Genpact. The Genpact-Ceridian centers initially will be set up in Juarez, Mexico, and Jaipur and Kolkata, India. Other locations in Europe and the Philippines are being evaluated.

“Ceridian has enormous expertise in its field,” said Genpact President & CEO Pramod Bhasin in making the announcement. “We are pleased to apply our process excellence and re-engineering capabilities to help Ceridian be even more competitive in the marketplace.”

Mike Shea, Ceridian’s executive vice president for Quality & Service Operations, commented, “We believe we have a good cultural fit with Genpact. We looked at other providers and chose Genpact because of its customer centricity, process focus, and people values. We look forward to a very productive association.”

About Genpact

Genpact manages business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact helps companies improve the ways in which they do business by applying Six Sigma and Lean principles plus technology to continuously improve their business processes. Genpact operates service delivery centers in India, China, Hungary, Mexico, the Philippines, the Netherlands, Romania, Spain and the United States. For more info: www.genpact.com.

About Ceridian

Ceridian Corp., based in Minneapolis, MN, is a business services company that helps its customers maximize the power of their people, lower their costs and focus on what they do best. The company's suite of innovative managed human resource solutions includes payroll and compensation, employee benefits administration, staffing, compliance, HR administration and Employee Assistance Programs (EAP), work-life and health and productivity solutions. Ceridian serves businesses and employees in the United States, Canada and Europe. For more information about the human resource outsourcing company's comprehensive array of solutions, visit www.ceridian.com or call (800) 729-7655. Through its Comdata and Stored Value Solutions (SVS) subsidiaries, Ceridian is a major payment processor and issuer of credit cards, debit cards and stored value cards, primarily for the trucking and retail industries in the United States. www.comdata.com