Convergys, Collection, FAO
Convergys to Provide Collection Services for Global Financial Services Firm
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(Cincinnati; January 10, 2008) - - Convergys Corporation (NYSE: CVG), the global leader in relationship management, announced today it has signed an agreement to provide debt collections for a major financial services firm, one of Forbes' largest 100 public companies in the world.
Under the terms of the three-year agreement, Convergys will provide pre- and post-charge-off management services for the financial services firm’s credit card business unit. Convergys' Accounts Receivable Management organization will perform the work in its Olathe, Kansas, facility.
Convergys receivable management solutions minimize bad debt using active account delinquency management, salvage revenue from recent charge-offs, and sustain customer loyalty on active accounts. As companies strive to increase their cash flow and improve customer relationships, the need for a high performing accounts receivables partner is more important than ever. Convergys eases the collections process by providing people, processes, and technology solutions that maximize recoveries.
About Convergys
Convergys Corporation (NYSE: CVG) is the global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com.
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