Finance Transformation Europe 2008 - Program

WEDNESDAY 23 April

9:00 – 9:10 CHAIRMEN WELCOME ADDRESS

Karsten Soderberg, President and Head of Global Operations, SharedXpertise

Sid Vasili, Chairman, Invapay Payment Solutions Ltd. 

9:10 – 9:40 KEYNOTE: Moving Up the Corporate Value Chain – The Strategic Evolution of Shared Services and Outsourcing

Andrew Tinney, Chief Financial Officer - UK, Deutsche Bank

9:40 – 10:10 CASE STUDY: Competitive Services Delivered - the Danfoss BPO Project: Consolidating 39 business units into one centre in Krakow

Ronny Brisaert, Finance Director, Global Finance Services, Danfoss

Carina Smith, Global Business Process Outsourcing Services - Head of Business Development Europe, Capgemini

10:10 – 10:40 Coffee Break

10:40 – 11:20 PANEL DISCUSSION: The Change Management Challenge – Ensuring Key Stakeholders’ Support at Critical Stages of Transformation

• Defining key stakeholders
• Ensuring executive sponsorship
• Responsibilities of team members - Leadership, Implementation, Customers
• Effective communication strategies
• The role of the Works Council
• Managing the team post-transformation (talent management)

Moderator: Sid Vasili, Chairman, Invapay Payment Solutions Ltd. 

Bob Cecil, Global Executive Director, Business and Financial Processes, EquaTerra

Sara Heuer, Manager Shared Services, EMI Music

Kim Rolf Jensen, ASC and Project Manager, Carlsberg

Dr. Constanze Nuesperling, Director Operations, Pitney Bowes

11:20 – 12:45 PARALLEL SESSIONS

Stream A

Executive Briefing: Good Governance - The Building Blocks for Shared Services Success

• Characteristics of a good governance structure
• When to establish a governance structure
• Linking success criteria for a FSSC with the governance structure (and measuring success)
• Implementing management and reporting routines to support governance
• Staffing the governance function
• Using effective conflict resolution tools and techniques 

Moderator: Sid Vasili, Chairman, Invapay Payment Solutions Ltd. 

Laurent Geoffroy, VP Finance, Global Support & Projects, Alcatel-Lucent

Sara Heuer, Manager Shared Services, EMI Music

Dave Keijzer, Sales Director Europe, Trintech

Wouter van Gelderen, Senior Director Finance Transformation, The Hackett Group

Stream B

Executive Briefing: Managing the Service Relationship with Outsourcing Providers

• Is partnership a matter of contract, culture, or mindset?
• Establishing the priorities of each party
• The contractual toolkit - service level regime, the payment and charges structure, governance and escalation, termination, dispute resolution
• Managing suppliers in multi-sourcing environments

Moderator: Christopher Burden, Partner and Co-Head of Technology and Sourcing Group, DLA Piper

Peter De Prycker, Transition Director, Unilever

Gunilla Nilsson, Finance Director Europe and Global Responsible Finance Process, SKF

Graham Noble, Relationship Manager, BP International

Stream C

Executive Briefing: Linking Internal Customer and Employee Satisfaction to the Bottom Line

• Defining the customer and their needs (customer segmentation)
• Measuring customer satisfaction formally and informally
• Correlation between customer and employee satisfaction
• Efficiency and Effectiveness of the SSC

Moderator: Richard Crespin, President Member Services, SharedXpertise Forums; Global Executive Director, HROA 

Mark Hodges, Chairman and Executive Director BPO Europe, EquaTerra

Soeren Holten, Director, SAS Accounting Service Center Denmark A/S

Carina Smith, Global Business Process Outsourcing Services - Head of Business Development Europe, Capgemini

Michael Smyth, Director, EMEA Financial Services, Dell

12:45 – 14:15 Networking Lunch

14:15 – 14:45  KEYNOTE: How to Run Finance Transformation from End to End

Peter Truijen, VP Finance and CFO EMEA, Newell Rubbermaid

14:45 – 15:30 PANEL DISCUSSION: Overcoming Common Hurdles in Managing Finance
Transformation

• How to get your RFP right?
• Securing internal maturity pre-transformation
• The power of executive sponsorship
• The importance of internal communication
• Managing the retained workforce
• The importance of good governance
• Risk mitigation in practice
• Separating relationship and commercial issues with the vendor

Moderator: Sid Vasili, Chairman, Invapay Payment Solutions Ltd. 

Peter De Prycker, Transition Director, Unilever

Gunilla Nilsson, Finance Director Europe and Global Responsible Finance Process, SKF

Paul Niven, Head of Solution F&A Europe, Business Process Outsourcing, Capgemini

Peter Truijen, VP Finance and CFO EMEA, Newell Rubbermaid

15:30 – 16:00 Coffee Break

16:00 – 17:00 PARALLEL SESSIONS

Stream A

Case Study: Positioning Your Shared Services Centre as a Sustainable Brand

• Clear mandate to the SSC
• Mutual understanding and agreement
• Frequent dialog and reporting
• Transparent prize model - with focus on effectiveness
• One size does not fit all
• Credibility by proven quality
• Continuous focus on improvement in performance and quality

Soeren Holten, Director, SAS Accounting Service Center Denmark A/S

Stream B

Executive Briefing: How to Conduct Win-Win Negotiations with Your Provider

• Identifying the drivers of the deal
• Engaging stakeholders
• Setting the ground for negotiations
• Using and abusing - emotions and empathy
• Focusing on solutions
• Timetable and logistics
• Post-signature workshops and contract guidance

Moderator: Christopher Burden, Partner and Co-Head of Technology and Sourcing Group, DLA Piper

Graham Noble, Relationship Manager, BP International

Dr. Constanze Nuesperling, Director Operations, Pitney Bowes

Martin Rosendahl, Principal Consultant, EquaTerra

Stream C

Executive Briefing: Location Selection in Finance Transformation

• Most important criteria to choose a Nearshore/Offshore location for finance
• Model for location selection in finance transformation
• Country selection - advantages and disadvantages
• Challenges and risks in location selection
• Emerging countries for finance processes

Moderator: Dr. Soeren Dressler, Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

John Harrington, EMEA Operational Manager - Payment Services, Citigroup

Elias van Herwaarden, European Service Leader, Global Locations and Facility Services, Deloitte

Frank Zijlstra, Financial Service Manager Northern Region and Credit Manager EMEA, Dell

17:00 – 17:40 OVERVIEW FROM THE EXPERTS: Key Market Factors Shaping Finance Transformation Today – Trends in the Use of Shared Services and BPO

• Strategic elements for future-proof finance transformation
• American versus European trends in F&A outsourcing
• Automation as enabler for successful finance transformation and beyond
• The F&A transformation leader of the future
• The importance of talent management

Moderator: Karsten Soderberg, President and Head of Global Operations, SharedXpertise

Cathy Tornbohm, Research VP, Gartner

Wouter van Gelderen, Senior Director Finance Transformation, The Hackett Group

John Willmott, CEO, NelsonHall

17:40 – 17:50 CHAIRMEN SUMMARY AND CLOSE OF CONFERENCE