TPI, Process Improvement
Innovation is Not Process Improvement
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Innovation is Not Process Improvement
By Kimberly Fey, Sourcing Industry Relations, TPI
Source: TPI Platform
Somewhere in the journey of market maturity within the outsourcing industry, the players came to use the term “innovation” as a catch phrase for “new, better stuff.” Unfortunately, the participants tended to apply varying definitions regarding newness, "betterness," and (most importantly) whether these traits demanded added fees. The result of this tangled web is a great degree of misperception and unfulfilled expectations.
Click 
here to read TPI’s view on innovation and suggested changes in how innovation is discussed and applied through outsourcing.
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