Everest, BPO, Innovation, technology, SAP
Everest: BPO Innovation
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Everest reports that innovation is outsourcing's new buzz word. However, it's a lot easier to talk about innovation than do it. SAP's Gianni Giacomelli discusses the techniques that work and the traps to avoid.
Click here to access the full article BPO Innovation: It's the Technology, Stupid!
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