Insights from an Accenture Shared Services Research Study
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In the continuous quest for sustainable advantage, high performance businesses and governments are turning increasingly to multi-function Shared Services operations. Like the single-function model, a multi-function organization delivers cost savings, but it also delivers additional unique and strategic benefits, Accenture research indicates.
In eliminating redundancies across major functions, multi-function Shared Services further improves service delivery, drives higher productivity and accelerates innovation and transformation beyond the single function Shared Services solution. By providing a variety of supporting activities, the multi-function Shared Services organization moves even closer to the heart of the enterprise. As a model for cross enterprise collaboration and process excellence, it becomes an indispensable strategic partner and a critical enabler of higher performance.
The benefits of Shared Services to date often have been limited by its scope. Many organizations implement Shared Services solutions within a single function—finance or human resources (HR), for example. Others apply Shared Services across multiple functions but not in an integrated fashion.
A third group, however, executes true integrated, multi-function Shared Services solutions. While challenging to achieve, multi-function Shared Services delivers more benefits than organizations thought possible when they started their journeys, according to our research. Accenture surveyed senior executives in a wide range of industries and government organizations around the world, supplementing their responses with interviews with executives leading multifunction Shared Services operations.
Download insights from an Accenture research study on Multi-Function Shared Services.
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