Offshoring, Best, Practices, Success
Secrets of offshoring success
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Mary C. Lacity probably knows as much about IT outsourcing as anyone in the industry. Currently professor of information systems at the University of Missouri-St. Louis, Lacity has studied the industry since its genesis nearly 20 years ago. And you’d be hard pressed to find someone who’s talked to more CIOs about their outsourcing coups and catastrophes.Yet just a few years ago when CIOs would call Lacity up and ask her if she could send them any good offshoring research, even she had to say, "No."
Sure, there’s anecdotal evidence of what’s worked for some and what hasn’t for others when sourcing IT work overseas. But definitive best practices have been hard to come by.
So three years ago, Lacity and Joseph W. Rottman, assistant professor of information systems at the University of Missouri-St. Louis, set out to rectify that by conducting interviews with offshore outsourcing practitioners and their suppliers. Using that research, they’ve developed what they believe to be one of the first rigorous, peer reviewed examinations of offshoring best practices.
Read the full article at CIO.com
By Stephanie Overby
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