Global, Help, Desk, Languages
How a manufacturer created a global help desk in three languages
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Moving a business is never easy. But change allows you to look at doing things differently. Essilor, which manufactures and distributes lenses for eyeglasses, was moving its Florida operations to Texas in 2001. Its US-Canadian help desk was located in St Petersburg, Florida. "We didn't want to buy all the infrastructure needed to set up a help desk in Dallas," says Paul Hayse, Director of IT Office Automation for Essilor.
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