Assessing and Evaluating

ASSESSING & EVALUATING
Shared services or BPO – which solution is right for your organization?
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Please note that this will be an HR Specific course

This practical, hands-on training program delivers a truly objective, neutral and comprehensive overview of the role shared services and/or outsourcing can play in back-office transformation. It also provides tools and techniques for completing an in-depth analysis of which transformation option is right for an organization, and equips managers to identify inputs into a facts-based business case for senior management.

At the end of the program, participants will be able to complete the initial assessment for business process transformation. They will be able to:

• outline the strategic context for back-office transformation
• identify and specify the need for change
• assess the ‘as-is’ situation
• understand the external marketplace
• envision the ‘to-be’ service delivery model
• understand the transition process
• shape the commercial model

Who should attend?
Opportunity owners and program managers who have been assigned responsibility for business process improvement programs in the formative stage.

This course is a 'Skills Development' session. Skills Development sessions focus on the tactical and experiential - "rules and tools" - that can be easily adapted and quickly deployed by corporate managers throughout the transformation process.

Enquire about this course by contacting Elisabetta Favero +32 2 7779672 or write an email to elisabetta.favero@sharedxpertise.org

Training Partners:

Deloitte’s Human Capital Practice
As the largest fully integrated HR capability in the UK, with experience in HR strategy, change leadership, pensions, HR transformation, compensation and benefits, e-learning and employee tax, our 700+ consultants (incl. Employer Solutions in Tax) identify, manage and solve the people issues that cause businesses to perform below their potential. We are the only professional services firm with a broad and deep HR capability and the only HR consultants with an integrated tax capability.

Deloitte’s HR Transformation Services
Businesses today face significant HR challenges that barely existed a few years ago. Increasingly, HR success will hinge on anticipating workforce trends, finding the best talent, and learning to harness the full potential of workers whose values and work habits are very different from those of the existing workforce. Most HR organizations are not yet equipped to deal with these shifting challenges.

Deloitte's HR Transformation services address two sets of drivers: focused inward on HR to find ways to manage and deliver existing HR services better, faster and cheaper; and focused outward – toward the enterprise – to help businesses succeed and grow in an environment where competition is global and talent is scarce.