Assessing and Evaluating: Shared services or BPO...which solution is right for your organization?
November 27-28, 2006
Brussels, Belgium
Register: Please note: registration is closed for this course!This practical, hands-on training program delivers a truly objective, neutral and comprehensive overview of the role shared services and/or outsourcing can play in back-office transformation. It also provides tools and techniques for completing an in-depth analysis of which transformation option is right for an organization, and equips managers to identify inputs into a facts-based business case for senior management.
At the end of the program, participants will be able to complete the initial assessment for business process transformation. They will be able to:
- outline the strategic context for back-office transformation
- identify and specify the need for change
- assess the ‘as-is’ situation
- understand the external marketplace
- envision the ‘to-be’ service delivery model
- understand the transition process
- shape the commercial model
Who should attend?
Opportunity owners and program managers who have been assigned responsibility for business process improvement programs in the formative stage.
Training Partner: Peter Moller, Partner, BPO Shared Services and BPO Advisory Team Leader, Deloitte
Peter Moller leads the Shared Services and BPO Advisory Team in Europe within Deloitte. He has worked since 1990 in the area of finance transformation, shared services and outsourcing/offshoring advisory. Mr. Moller has led Deloitte teams supporting many pan-European and global shared services implementations. He chairs a Shared Services Leaders Best Practices Discussion Group which meets three times a year and includes over 20 organizations such as Kellogg, Eaton Corp, Bristol-Myers Squibb, GSK, Allergan, Oracle, Michelin and Xerox.
Mr. Moller has contributed to, or been quoted by, many journals including the Financial Times, the Economist Intelligence Unit, the Sunday Times, Accountancy Magazine and CFO Europe. Clients with which Mr. Moller has worked include: Alcoa, Oracle, J&J, Owens Illinois, Avon Cosmetics, Hewlett Packard, Ciba Specialty Chemicals, Intel, TUI and Amdahl.
Selection of Project Experiences:
Feasibility, design and implementation of a 300 person, 40 country pan European SSC located in Dublin Ireland; Assessment of what finance processes could move offshore from the US and Europe as well RFP design and sourcing support; Development and implementation of outsourcing and offshoring strategies, in which all core and back office processes were assessed; and Development of a Request For Proposal (RFP) for outsourcing finance and accounting for Europe.
The member firms of Deloitte provide outsourcing services worldwide, helping our clients optimize the performance of important, but non-core business functions. We provide the qualified staff, technology resources and best practice business processes in areas such as financial back office, human resources, tax and applications management. In addition, we offer outsourcing advisory services that help our clients effect significant change at reduced cost and risk. We provide our outsourcing services onsite, offsite and offshore — as dictated by our clients' needs.
Please click here to register for this Training Course. Please note: registration is closed for this course!
