shared services, Surrey county council, transformation, IBM
Surrey County Council redefines core processes to adapt to tighter budgets and steeper demands.
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Challenge
Surrey County Council had a 21st century vision of transformation from a traditional service-centric authority, to one with customers at its heart. But this would require broad procedural, cultural and infrastructure changes.
Why become an On Demand Business?
To achieve this transformation, the Council needed to redesign its key business processes, implement a standardised and more flexible solution and define a new funding model to support the transformation
Solution
The Council and IBM signed a 10 year business transformation partnership, which would help the Council realise savings by streamlining processes to enable reinvestment in front line services. It will use SAP to consolidate HR, payroll, finance and procurement on a flexible IBM-hosted infrastructure.
Key benefits
• More than £50 million in operating cost reductions expected over the next 10 years
• Standardised processes drive major increases in productivity, allowing staff to spend more time on core tasks.
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