Accenture, Microsoft, BPO, Outsourcing, Collection
Accenture to provide Microsoft with credit & collection services
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Accenture will provide Microsoft with credit and collection services in Europe, the Middle East and Africa (EMEA) under a five-year BPO contract the two companies signed recently. Financial details of the agreement were not disclosed.
Under the terms of the contract, Accenture will manage the processes associated with receivables and collections from Microsoft's business customers and channel partners throughout EMEA. Accenture will also provide support for Microsoft's credit analysis, cash application, customer data management and associated business intelligence reporting processes.
The services will be delivered in a total of 15 languages and be provided by Accenture Finance Solutions, an Accenture business that provides finance and accounting services to businesses and governments on an outsourced basis.
The contract builds on an existing relationship between the two companies under which Accenture has provided IT support and consulting services to Microsoft in Dublin for more than 15 years.
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