Shaping and Implementing - A comprehensive introduction to the commercial and contractual aspects of SSC and BPO projects

Full program outline and details 

Designed and developed in collaboration with Alsbridge, this program delivers a deep, drill-down exploration of the phase during which the commercial solution and contractual aspects of a shared services or BPO initiative are being defined.

Key Learning:

• Market scan – who is doing what?
• Identifying, evaluating and selecting suppliers
• Shaping the commercial aspects of the deal – service levels, pricing, contractual terms, governance, benefits realization, etc.
• Managing due diligence and baselining
• Negotiating the contract, including negotiation skills

Who should attend?

Senior functional or program managers who are in, or about to enter, the transformation phase during which the commercial model is being addressed and/or suppliers are being evaluated, negotiated with and selected.

For complete program details, please contact us: Elisabetta Favero: elisabetta.favero@sharedxpertise.org: +32 (0)2 777 96 89

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Please note this program can also be tailored to the specific needs of your organization, and delivered in the location of your choice.  For more information on SBPOA University’s open or customized training programs, please contact Elisabetta Favero: elisabetta.favero@sharedxpertise.org: +32 (0)2 777 96 89

This training program is the second in a series being produced by SBPOA University in collaboration with Alsbridge to equip delegates with the skills and knowledge they need to shape, implement and operate shared services and business process outsourcing initiatives. For details on the other programs, please visit the SBPOA University home page.

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