Zavata, Outsourcing, Market Leader, Gartner
Zavata named as Market Leaders in Gartner's Magic Quadrant for third year in a row
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For the third consecutive year, Zavata has earned the prestigious Leadership position in Gartner, Inc.'s Magic Quadrant for Help Desk Outsourcing, a benchmark of superior service in the industry. This recognizes Zavata's commitment and ability to provide innovative outsourcing solutions and services to Fortune 1000 companies.
"Maintaining our Gartner Magic Quadrant ranking is extremely important to us," says Satish Sanan, Chairman and CEO of Zavata. "It provides independent validation that Zavata continues to be a thought leader in the enterprise support industry and that our latest process improvements continue to drive the evolution of our latest process improvements continue to drive the evolution of our company to preeminent industry leader status. Our most recent changes positioned us well to successfully meet the growing and changing demands of our customers."
Zavata delivers guaranteed business process outsourcing services for technical help desk, providing customers improved business performance and profitability and reduced cycle times, resulting in higher customer satisfaction. These customized services are available through a highly successful blended-shore delivery model.
"We continue to raise the bar and challenge ourselves as we strive to be the de facto leader in the Help Desk Outsourcing arena," commented Sanan. "Zavata offers flexible business process services and enterprise support solutions tailored specifically to each client. It is this flexibility combined with world-class customer service that has earned Zavata respect in the industry."
Gartner statistics reveal that the worldwide help desk management services industry is currently expected to grow from $9.6 billion in 2003 to $13.1 billion in 2008, representing a 6.5 percent compound annual growth rate. Large corporations are driving this growth with their desire to cut costs and improve customer satisfaction through creative outsourced help desk solutions.
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