Wachovia, Genpact, Outsourcing, BPO, India
Wachovia and Genpact announce outsourcing agreement
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Wachovia Corp. and Genpact today jointly announced that the companies have signed an agreement for Genpact to establish an offshore operation to support Wachovia's business process outsourcing efforts. The seven-year arrangement will provide Wachovia access to Genpact's global operations and initially will be located in India. Terms of the agreement were not disclosed.
"We're pleased to partner with Genpact, which has a proven track record in business process improvement," said Peter Sidebottom, director of corporate development and strategic initiatives at Wachovia Corporation. "Over the past year, Wachovia has made several decisions to outsource work to domestic and global partners who share our commitment to high quality and customer service excellence. We believe that establishing a presence in India with Genpact will improve productivity for our company and enable us to explore overseas growth opportunities. This relationship with Genpact will allow us to work with a company that has extensive experience in global operations and tap into expertise that will drive process improvement at our company."
Genpact, a leader in providing outsourcing and offshoring services to global 500 companies including GE, has operations in several countries, including India, China, Mexico, the United States, Hungary and Romania. As a result of this agreement, Wachovia and Genpact over time will invest in dedicated resources and facilities at Genpact. In addition, Wachovia will have access to the firm's extensive base of Six Sigma black belts who are trained to drive year-over-year cost, quality and productivity improvements in banking and finance processes.
Wachovia and Genpact will work together to evaluate various processes at the company over the next several months, with the expectation that some work will transition in the second quarter of 2006.
Wachovia Chairman and CEO Ken Thompson had undergone a shift in his views regarding offshoring. Part of that shift may have derived from a trip he and his team made to India, where they visited Genpact for half a day and met a “broad cross-section” of Genpact’s employees.
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