Programme
Programme
Day 0 - Tuesday 7th March 2006
Download ProgramTwo workshops and one Club meeting with different topics are available to give you a variety of choices. Our workshop leaders guarantee a very interactive working atmosphere and the possibility to discuss personal experiences with peers. All pre-conference sessions are limited to a maximum of 15 attendees each.
WORKSHOP - Choosing a near-shore location for Shared Services: the establishment and running of Shared Services in Eastern Europe
- Evaluating and comparing Eastern European Locations
- Services: Transactional processing vs/ high value adding
- Technology aspects - and high level statutory regulations across Europe
- Governance required for the Shared Service Centre
Gert Andersen, Senior Manager, and Elias Van Herwaarden, European Service Leader, Global Location and Facility Strategies, Deloitte Business Consulting
NelsonHall has conducted extensive research into more than 600 companies' issues with regards to F&A sourcing, in addition to extensive profiling of today's F&A services providers in Europe and the rest of the world. During this presentation, NelsonHall's BPO experts will discuss the following issues:
- Today’s key issues and trends with F&A sourcing
- Understanding what other companies are doing across countries and industries with regards to F&A strategy
- Evaluating today's providers: Can they deliver what you currently need
- Getting your shared services balance right
- NelsonHall's predictions for the future of BPO and F&A sourcing
Phil Fersht, Global Vice President Research, NelsonHall
- Gerard Derksen, Controller Europe, Cardinal Health Germany 206 GmbH
- Sameer Jalundhwala, Head of Global SSC Development, Equant
- John Hall, Shared Services Director EMEA, American Standard Europe
Day 1 - Wednesday 8th March 2006
Welcome address
Andrew Kris, Chairman of the Advisory Board, The Shared Services and Business Process Outsourcing Association (SBPOA)
Finance transformation: What is it and how best to ensure success
Phil Searle, Former Group VP International, Cendant Travel Distribution Services, Member of the SBPOA Advisory Board and Chairman of the conference
KEYNOTE:
CEO/CFO expectations: Increasing requirements for the F&A function
- Critical issues from a strategic point of view
- Critical issues from a finance function point of view
- The CFO role in finance transformation
Kristian Tuft, Chief Financial Officer, ISS Denmark Facility Services A/S
Case study: Outsourcing as a transformation option
- Advantages of outsourcing
- Current results
- Future plans
Carina Smith, VP, Head of BPO, Europe, Capgemini
Networking coffee
Transformation Project Management: How best to run a transformation project – Developing a road map
- Defining the strategy
- How to develop a proper business case
- Team building aspects
- Inside/outside resources
- Integration
- Change Management Aspects
Ian Wilson, Finance Director EMEA Shared Services, EDS
F&A Executive Forum - How to evaluate the different transformation options?
Top executives answer the tough questions on what, how and when to select each option available to transform finance
- Defining the requirements and objectives of business transformation
- Considering the company’s needs
- Comparing different offers
- Single-sourcing vs. multi-sourcing
- Contract requirements
- Choosing the right partners
Moderator: Andrew Kris, Chairman of the Advisory Board, SBPOA
Panelists:
- Sameer Jalundwhala, Head of Global SSC Development, Equant
- Phil Fersht, Global Vice President Research, NelsonHall
- Christopher Stancombe, VP, BPO Solutions, Capgemini
- Sridhar Vedala, Director Shared Services and Offshoring, Morgan Chambers
Networking lunch
Change management and people issues - How to mobilize an effective Shared Services team
- Recruiting: What skills does successful Shared Services people need and whom you do need for your team
- How to deal with cultural differences
- How to motivate your shared services team
- Retention programmes
Phil Price, Former Head of Professional Service Organisation, Quintiles Transnational
Alarm signs of a failing Shared Services Center and how to avoid failure - A very practical analysis
- Customer Orientation
- Processes & Technology
- Teams
- Commercial
Gerry Niven, VP FSSC, Cendant Travel Distribution Services, International Markets
Networking coffee
Case study: How Six Sigma has helped a leading European corporation to improve processes
- Is it possible to improve quality and reduce cost at the same time?
- How to optimize P2P and O2C processes with Six Sigma
- Implementation and technology requirements
- Lessons learned: Do’s and Don’ts when implementing Six Sigma
Hélène de Marre, Responsible for Process Improvement, Basell
Panel Discussion: How to identify the best location and organization for your Shared Services Centre
- How to compare location possibilities?
- Tax aspects
- Labour cost and labour quality
- Retention issues
- Organization and integration issues
- Near-shoring vs. off-shoring: Pro’s and Con’s – latest findings
Moderator: Prof. Dr. Sören Dressler, Professor of International Controlling, University of Applied Sciences, FHTW Berlin
Panellists:
- John Hall, Director Business Services Europe, American Standard Companies
- Jens Birk, Investment Manager, Invest in Denmark
- Elias Van Herwaarden, European Service Leader, Global Location and Facilities Strategies, Deloitte Business Consulting
Networking Dinner
The networking dinner for event participants will be held at Skovriderkroen, an almost 300 year old inn facing the majestic Oresund, linking Denmark and Sweden. Today it is a trendy brasserie, restaurant and conference venue. The atmosphere is relaxed but sophisticated. You can find more information at www.skovriderkroen.dk. The dress code for the dinner is business casual.
Day 2 - Thursday 9th March 2006
Chairman opening
Phil Searle, Former Group VP International, Cendant Travel Distribution Services
Case Study: British Waterways' Advanced Shared Services
- Scope of services
- Technical support
- The Future
Mick Crowder, British Waterways
Case Study: Towards Shared Services Nirvana - From a global shared services structure to an offshore outsourcing model in Asia and Eastern Europe
- Equant's transformation journey
- Main drivers in adopting a BPO strategy
- Vendor selection
- Challenges of the contracting phase
- Current status in the BPO journey
- Will 'Nirvana' or freedom from the rebirth cycle ever be achieved?
Sameer Jalundhwala, Head of Global SSC Development, Equant
Networking coffee
Best governance practices for transformed organisations
- Organisational design as a foundation for effective governance
- Setting-up optimal reporting lines for shared services and outsourced organisations
- Performance Measurement
- What to consider in offshore and outsourced organisations?
Prof. Dr. Soeren Dressler, Professor of International Controlling, University of Applied Sciences, FHTW Berlin
Case study: How a European Shared Services Center contributes to Sarbanes Oxley certification without increasing resources
- The Infineon Shared Services Organisation and recent organizational challenges
- The certification project: project management, resources, cost
- Benefits of the SOX Certification in terms of process improvement, productivity increase and processed volume
- Lessons learned
José Henrique Cruz, Director European Accounting Shared Services, Infineon Technologies AG
Networking lunch
Benchmarking SG&A to achieve world class performance
- What does word-class finance mean? - The World Class Finance Profile
Statoil Case Study:
- What is Benchmarking and what approaches can be taken? – Benchmarking Methodology
- Expanding Statoil's Shared Services using Benchmarking as one of the components for the decision
- How Statoil has identified best practices and defined KPI's
- How Statoil makes sure to get the most value from our benchmarking programme
- Benchmarking and long-term continuous improvement
Tom Olavi Bangemann, Senior Director & European Practice Leader, The Hackett Group
An interactive discussion on the future of F&A business transformation - all attendees are asked to submit their questions in advance to maximize the value of the panel.
Moderator: Phil Searle, Former Group VP International, Cendant Travel Distribution Services
Panelists:
- Tom Bangemann, Senior Director Shared Services & European Practice Leader, The Hackett Group
- Phil Price, Former Head of Professional Service Organisation, Quintiles Transnational
- Marcus Demgenski, Manager Shared Services & Benelux, Basell
- Andrew Kris, Chairman of the Advisory Board, SBPOA
Conclusion and closing remarks
Phil Searle, Former Group VP International, Cendant Travel Distribution Services
Close of conference
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