IBM, Transforms, Supply, Chain, growth
IBM Transforms its Supply Chain to Drive Growth
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In 2002, IBM CEO Sam Palmisano centralized all of IBM's internal supply chain functions, from engineering to customer service, under the new Integrated Supply Chain (ISC) unit. ISC's mission? To carry out four supply chain transformation imperatives that bolster Palmisano's strategy to transform IBM into an end-to-end integrated organization that can profitably meet its client's solution requirements. After reviewing ISC's transformation efforts in the past three years, Forrester gives ISC an overall score of B in meeting the four strategic imperatives. IBM can improve since it is only midway in its journey to supply chain excellence.
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