Capgemini, business, process, outsourcing, transformational
Business Process Outsourcing: Simplify, Streamline, Consolidate – Add Value
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Capgemini Business Process Outsourcing Services are specifically designed to take responsibility for those processes dramatically improve their cost effectiveness and turn them into Value Adding features in the business.
Your business processes are pathways for command and control in your business. But whilst all those processes are essential to the business not all of them are adding value and differentiate your business from the competition. Many back office processes are administrative overheads. Capgemini Business Process Outsourcing Services are specifically designed to take responsibility for those processes dramatically improve their cost effectiveness and turn them into Value Adding features in the business.
Relentless challenges in today’s market
Slowdowns became downturns. Unsteady became volatile. Challenging became difficult. All have become seemingly permanent characteristics of today’s economy. And this has executives under enormous pressure to meet growth expectations and deliver shareholder value. The challenges are demanding; deepening gaps in earnings expectations, little, if any, top-line revenue growth, intensifying pressure on margin and price and mounting urgency to reduce headcount and costs. In short the conflicting requirement to deliver more performance
from less resource.
Specialised Business Services
Outsourcing non value adding back office processes to an expert third party business
service provider can help address the market challenge with a series of leveraged improvements via Labour arbitrage,
Technology Optimisation and the ecomonies of Outsourcing scale.
Capgemini brings experience and a collaborative approach
BPO with Capgemini is a quick and safe path to value creation by leveraging simultaneously our extensive experience in both business transformation and business process outsourcing. By working together, we can combine alternative strategies in a tailored client specific solution.
Our approach to Transformational Business Process Outsourcing (tBPO) bundles technology capability, transformation skills and operating skills to:
• Accelerate innovation and business change
• Transfer and share risks
• Yield higher savings
• Deliver higher, sustained business benefit
Capgemini’s suite of BPO services covers a broad spectrum of business operations in the BO.MO.FO (Back Office, Middle Office, Front Office) arena.
• Finance & Accounting (F&A)
• Supply Chain
• HR
• Customer Relationship Management (CRM)
• Industry specific process operations
Though the business function that is outsourced may vary, our overall commitment and approach to value creation remains consistent:
• Manage and execute the targeted function according to agreed service and business metrics
• Transform and continuously improve the business process, as well as institutionalise change
• Commit to enhance business value with innovative risk and gain sharing
• Provide flexible commercial and contract constructs that are outcome-based
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