Benchmarking

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Public sector not yet maximising outsourcing benefits, says PwC survey While outsourcing is perceived to be working well as a delivery model, the public sector has yet to achieve the full potential of the benefits, according to a PricewaterhouseCoopers LLP survey of contract...05 May 2007 | (News)

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Business transformation now an integral part of management, say 86% of European senior execs Western European businesses have launched on average seven major transformation programs in the last...30 Apr 2007 | (Survey)

[SharedXpertise Essentials] Outsourcing: Getting to better Better, faster, cheaper… Companies justify shared services and outsourcing, and promise a step change...26 Feb 2007 | (Thinking Point) | Deborah Kops

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Latest Benchmarking Content

Atos Consulting to benchmark DWP’s finance shared service operations Atos Consulting are undertaking a benchmarking project on behalf of the Department for Work and Pensions... 19 Dec 2007 | (News)

Contact center study: Financial status could be inhibiting customer value The majority of contact centers continue to be managed as financial cost centers. This is one of the... 02 May 2007 | (Survey)

World's best outsourcing providers: IBM secures top spot again, Indian firms increase and China makes the list The world's top outsourcing service providers are ranked in the second annual Global Outsourcing 100... 25 Apr 2007 | (News)

Response to KPMG survey: Benchmarking more important than ever If companies are really going to reap the benefits of their outsourcing contracts they owe it to themselves... 20 Feb 2007 | (Thinking Point)

Using benchmarks to establish rates for outsourcing services The benchmark is only one of a number of management tools necessary for the long-term governance of an... 19 Feb 2007 | (Thinking Point)

Benchmarking vastly improves call center performance Effective benchmarking enables you to quantify the performance of your call center, compare your call... 09 Feb 2007 | (News)

SOA and shared services key to freeing IT managers from routine maintenance A recent study has found that IT managers across Europe are so burdened with the routine maintenance... 20 Dec 2006 | (Survey)

Benchmark survey: Companies seeking better results from IT outsourcing According to a recent benchmark survey, amid the increasing popularity of outsourcing corporate information... 10 Aug 2006 | (Survey)

Benchmarking India's business process outsourcers A McKinsey benchmarking study of India's business process outsourcers shows that most clients are satisfied... 24 Jul 2006 | (Thinking Point)

What's the recipe for achieving optimal business value in IT outsourcing? AberdeenGroup is conducting a survey that will measure the business value of IT outsourcing. 17 Jul 2006 | (Survey)

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