BPO Primer

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Preventing Value Leakage in Outsourcing through an Alternative Model for Invoicing, Reporting and Data Ownership This paper describes an alternative solution to financial management that TPI recommended and its client — a global company — adopted.03 Mar 2008 | (Case Study)

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Impact of Web 2.0 on Outsourcing The Outsourcing Center describes how the adoption of Web 2.0 will impact outsourcing.07 Feb 2008 | (Thinking Point)

Agile Multi-Sourcing: A Critical Business Trend Agile multi-sourcing, an innovative discipline that reflects the evolution and maturation of the outsourcing...07 Feb 2008 | (Thinking Point)

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Achieving Operational Excellence Through Business Process Outsourcing While cost pressures continue to drive business process outsourcing (BPO) decisions, companies increasingly... 16 Jul 2008 | (Thinking Point)

Making Gainsharing Work How to Create, Cultivate and Maintain the Business of Innovation in an Outsourcing Arrangement 14 Jul 2008 | (Thinking Point)

Alcatel-Lucent and Convergys Partner to Provide Pre-Integrated, Converged Billing and Customer Care Alcatel-Lucent and Convergys have signed a multi-year, non-exclusive agreement to integrate Convergys’... 04 Jun 2008 | (News)

The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them) Using Industry-Leading Change Management and Governance Practices to Achieve Outsourcing Success 20 May 2008 | (Thinking Point)

Outsource and Survive The Outsourcing Institute outlines four distinct outsourcing drivers for the next stage of BPO. 08 Apr 2008 | (Thinking Point)

Service Improvement – A Shared Responsibility Rachel Anderson of Alsbridge Europe outlines the dual responsibility of service improvement. 08 Apr 2008 | (Thinking Point)

Retained Organisation – The Importance of Getting It Right Rachel Anderson of Aslbridge Europe makes an argument for effectively designing your retained organisation,... 08 Apr 2008 | (Thinking Point)

Service Provider M&A – Change of Control Doesn’t Have to Mean Loss of Control The outsourcing service provider market has experienced a steady stream of mergers and acquisitions (M&As)... 08 Apr 2008 | (Thinking Point)

Defining Business Process Outsourcing As the business process outsourcing (BPO) market continues to mature and globalize, EquaTerra reminds... 08 Apr 2008 | (Thinking Point)

Crossing Media, Owner of HRO Today, FAO Today, CRO and HRO Europe Magazines, Acquires SharedXpertise, Creating Top B2B Media Platform in Fast-Growth Segments Crossing Media LLC, owner of HRO Today, FAO Today, CRO and HRO Europe magazines, today announced it has... 01 Apr 2008 | (News)

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