efficiency, effectiveness, center
Call-handling efficiency at the expense of effectiveness is called into doubt
-
|
- Print |
- Email Page
Too much focus has been on call-handling efficiency -- handling the maximum number of calls at the lowest cost. On the other hand, not enough time or effort goes into improving the effectiveness of the business processes, the people executing them or the ways in which they use technology.
This content is for full SharedXpertise members only
To be able to read this content and have access to this area of the SharedXpertise website you need to be a FULL member of SharedXpertise.
If you are already a full member, please log in here
Full membership of SharedXpertise will save you time and money by helping you to avoid reinventing the wheel in addressing issues that you face in the Shared Services and Business Process Outsourcing sector. You'll be linked in and networking instantly with SharedXpertise experts, peers across industries and around the world instantly - professionals with one common interest - business transformation.
Our full membership package is unique as it is designed to take into consideration where you are in your business transformation journey and your own personal experience. Full SharedXpertise membership includes:
- Full SharedXpertise site access including white papers, case studies, surveys, analysis
- SharedXpertise Club meetings
- SharedXpertise Connects - Networking with your fellow professionals
- SharedXpertise Counsel
- SharedXpertise University
- Benchmarking
- SharedXpertise Newsletter
- Rapid Research
- Substantial discounts
- And much more
If you want more detailed information about Full SharedXpertise membership visit this page or contact André Rampat on +32 2 777 9675 or send an email to andre@sharedxpertise.org
-
|
- Print |
- Email Page
Can BPO provide more cost reduction, risk management, and quality improvement? When? Obtain a neutral perspective, clear evaluation criteria, and concrete examples.29 Jul 2008 | (Case Study)
Shared Services Versus BPOWhat Business leaders need to know when deciding about Internal or Outsourced Models29 Jul 2008 | (Thinking Point)
Making Gainsharing WorkHow to Create, Cultivate and Maintain the Business of Innovation in an Outsourcing Arrangement14 Jul 2008 | (Thinking Point)
NelsonHall BPO Index Identifies Short-Term Slowdown in BPO Contract Signings Resulting From Credit CrunchThe NelsonHalls BPO Index for the quarter ending June 2008 shows that the BPO market has been impacted by the credit crunch with a decline in contract signings as organizations rethink their business and...14 Jul 2008 | (News)
The Benefits and Challenges of GlobalizationThis report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines corporate attitudes to the risks and opportunities presented by global competition and the challenges...16 May 2008 | (Thinking Point)
