india, cebu
Indian BPOs seek partners
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India is looking to partner with other countries in business process outsourcing (BPO), but it may take a while for local firms to warm up to the idea.
Francis Monera, member of the board of the Cebu Educational Development Foundation for Information Technology (Cedf-it), said Cebu should take advantage of India’s need to outsource some of its business process outsourcing activities to other countries.“India is looking at partnering with other countries because its human resource is already drying up,” he said at the Mactan-Cebu International Airport Sunday, as he prepared to go on a 10-day “benchmarking study tour” to India.
But some software developers in Cebu are not keen on partnering with BPO firms in India.
A source said some software developers do not like the idea of Cebu accepting outsourcing jobs from companies in India that are also doing outsourcing jobs for other companies.
“If multinational companies located in India will outsource directly some of their operations in Cebu, that is fine. But if Cebu will become like an extension of the outsourcing company in India, (we don’t like the idea),” he said.
Monera and nine other delegates of Cedf-it are on a 10-day “benchmarking study tour” to India to promote the Conference and Exhibition on Business and ICT (Cebu ICT 2005), as well as learn from the experiences of India in its journey toward becoming an IT hub in the world.
The Cebu ICT (Information and Communications Technology) 2005 is one of the major activities of the Cebu Business Month 2005 this June.
Monera said the partnership with India was just a beginning.
“This is just a way for us to put Cebu in the IT map,” he told Sun.Star.
Monera said Cebu must learn how India managed to increase the revenue of its information technology (IT) industry to $20.4 billion last year from $150 million in 1991.
BPO refers to the outsourcing of companies of their back office operations, such as accounting, human resource (HR) recruitment, IT and logistics, to other companies for a fee.
India is Cebu’s closest competitor in attracting IT-related outsourcing activities, especially software development, Japan External Trade Organization expert Atsuo Mitzayaki said.
Cedf-it executive director Bonifacio Belen said the IT mission to India is specifically interested in studying how relevant initiatives in Bangalore and Hyderabad, India are serving as catalysts to various human resource development areas vis-à-vis Cedf-it’s flagship projects.
Cedf-it’s projects include the IT Teachers Academy, HR survey and monitoring unit, professional certification and training center, research and development institutionalization unit, and quality assurance in IT education.
Cedf-it is a non-stock, non-profit organization that aims to help transform Cebu into a major ICT software and e-services hub in the country through proactive intervention in the IT human resource sector. It also aims to serve as a catalyst to responsive academe-industry-government-NGO (nongovernment organization) linkage.
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