Accenture,HR,BPO,market,share,British Telecom,BT
Accenture moves up in HR BPO market share with 10-year BT deal
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British Telecom and Accenture have signed a 10-year, $575 million (£306 million) business process outsourcing (BPO) contract for human resource (HR) administration services.
According to research from the Yankee Group, the deal puts Accenture's market share in the HR BPO space at 16% - just a percentage point behind current market leaders Hewitt Associates.The contract significantly expands the geographic reach of services that Accenture has been providing to BT under a previous five-year contract, which covered employees and pensioners only the UK. Under the new contract, Accenture will also provide services to another 10,000 BT employees in 37 countries around the world.
The services to be provided under the new contract include customer contact/call centre, recruitment, pension administration, payroll and benefits administration, performance management administration, health and safety, and HR advisory and information services.
The new contract will take effect August 1, 2005, and it will be preceded by a jointly developed transition program to define the service delivery framework.
Two of Europe's incumbent telecom operators, BT and Telecom Italia, have now adopted HR BPO services and both of them partner with Accenture HR Services. Globally, communications providers such as Nortel, Lucent and Avaya are also engaging with outsourcing their HR processes to companies such as Convergys, Hewitt and ACS.
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