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Achieving Operational Excellence Through Business Process Outsourcing While cost pressures continue to drive business process outsourcing (BPO) decisions, companies increasingly seek improvement in business outcomes and transformative advantages when outsourcing finance...16 Jul 2008 | (Thinking Point)
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Making Gainsharing Work How to Create, Cultivate and Maintain the Business of Innovation in an Outsourcing Arrangement14 Jul 2008 | (Thinking Point)

Alcatel-Lucent and Convergys Partner to Provide Pre-Integrated, Converged Billing and Customer Care Alcatel-Lucent and Convergys have signed a multi-year, non-exclusive agreement to integrate Convergys’...04 Jun 2008 | (News)

The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them) Using Industry-Leading Change Management and Governance Practices to Achieve Outsourcing Success20 May 2008 | (Thinking Point)

Outsource and Survive The Outsourcing Institute outlines four distinct outsourcing drivers for the next stage of BPO.08 Apr 2008 | (Thinking Point)

Service Improvement – A Shared Responsibility Rachel Anderson of Alsbridge Europe outlines the dual responsibility of service improvement.08 Apr 2008 | (Thinking Point)

Retained Organisation – The Importance of Getting It Right Rachel Anderson of Aslbridge Europe makes an argument for effectively designing your retained organisation,...08 Apr 2008 | (Thinking Point)

Service Provider M&A – Change of Control Doesn’t Have to Mean Loss of Control The outsourcing service provider market has experienced a steady stream of mergers and acquisitions (M&As)...08 Apr 2008 | (Thinking Point)

Defining Business Process Outsourcing As the business process outsourcing (BPO) market continues to mature and globalize, EquaTerra reminds...08 Apr 2008 | (Thinking Point)

Crossing Media, Owner of HRO Today, FAO Today, CRO and HRO Europe Magazines, Acquires SharedXpertise, Creating Top B2B Media Platform in Fast-Growth Segments Crossing Media LLC, owner of HRO Today, FAO Today, CRO and HRO Europe magazines, today announced it has...01 Apr 2008 | (News)

ACS Awarded Contract to Provide Comprehensive Outsourcing Services for CAQH ACS announces that it has been awarded a contract to provide business process outsourcing (BPO), information...20 Mar 2008 | (News)

Role of Change Management in Sourcing Implementing a successful and sustainable sourcing solution invariably requires significant change on...07 Mar 2008 | (Article)

Preventing Value Leakage in Outsourcing through an Alternative Model for Invoicing, Reporting and Data Ownership This paper describes an alternative solution to financial management that TPI recommended and its client...03 Mar 2008 | (Case Study)

Impact of Web 2.0 on Outsourcing The Outsourcing Center describes how the adoption of Web 2.0 will impact outsourcing.07 Feb 2008 | (Thinking Point)

Agile Multi-Sourcing: A Critical Business Trend Agile multi-sourcing, an innovative discipline that reflects the evolution and maturation of the outsourcing...07 Feb 2008 | (Thinking Point)

Four Required Skills for the Client’s Retained Organization Once you have decided to outsource, what skills are required for the retained staff?28 Jan 2008 | (Thinking Point)

Exactly What Are the Transition Costs What are outsourcing transition costs, and how should you think about them?28 Jan 2008 | (Article)

TPI Index Reveals 2007 Ended with a Rush of Global Commercial Outsourcing Awards The TPI Index for fourth quarter 2007 revealed a strong increase in total contract value (TCV) and annualized...16 Jan 2008 | (News)

WNS Receives Golden Peacock Innovation Award WNS (Holdings) Limited announced it was awarded the 2007 “Golden Peacock Innovation Award” by the...10 Jan 2008 | (News)

What Outsourcing Suppliers Need From Their Clients The focus of most research and articles dealing with outsourcing is on how the client can get the best...02 Jan 2008 | (Thinking Point)

Re-Learning the Lessons from Outsourcing’s V1.0: The Value Comes through Governance The record shows that a commitment to a strong, organized, and sponsored competency for service management...07 Dec 2007 | (Article)

What is Strategic Sourcing? This TPI paper describes strategic sourcing, proposes a standard set of definitions, explains what distinguishes...07 Dec 2007 | (Thinking Point)

Innovation is Not Process Improvement TPI’s view on innovation and suggested changes in how innovation is discussed and applied through outsourcing...07 Dec 2007 | (Thinking Point)

Optimization Improves Outsourcing The only way to truly benefit from outsourcing is to optimise your business process first.27 Nov 2007 | (Interview)

Optimizing Value from the Start Optimizing Value from the Start By Craig D. Nelson, Director, Alsbridge Americas Once management...20 Nov 2007 | (Thinking Point)

Outsourcing Center Research: Best Practices in Offshore Outsourcing Outsourcing Center studied the risk-mitigation efforts of 40 offshore outsourcing relationships participating...13 Nov 2007 | (Surveys)

Thomas Cook Group and Accenture Sign Wide-Ranging Outsourcing Deal Accenture will provide Thomas Cook Group plc with application management, technology infrastructure management,...06 Nov 2007 | (News)

Outsourced Versus Captive Solutions for Capturing Value from Offshoring Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring31 Oct 2007 | (Thinking Point)

Everest: BPO Innovation Everest reports that innovation is outsourcing's new buzz word. However, it's a lot easier to talk about...05 Oct 2007 | (Thinking Point)

Everybody Wins: The impact of outsourcing on an organization's workforce When globalizing companies send production abroad, do workers at home always lose out? Not in Germany,...03 Oct 2007 | (Thinking Point)

Outsourcing 2.0: The new outsourcing and what it means to you Read about the Outsourcing Institute's breakthrough research on the direction of the outsourcing industry...27 Sep 2007 | (Thinking Point)

Nine Factors for Great Governance EquaTerra identifies the nine critical contributors to outsourcing governance success.27 Sep 2007 | (Thinking Point)

How to Design and Deploy a Global Service The business and information technology services markets are becoming increasingly globalized. The majority...29 Aug 2007 | (Thinking Point)

InfoPro Learning named among World’s Top 19 Specialized Learning Process Providers New Jersey based InfoPro Learning has been named among the world’s top 19 specialized learning process...22 Aug 2007 | (News)

CSC Enters Business Process Outsourcing Services Contract With Global Insurer [CSC] CSC (CSC) announced that it has entered into an Outsourcing Services Contract With Global Insurer to...22 Aug 2007 | (News)

ACS Announces Fourth Quarter and Fiscal Year 2007 Results; Company Generates Record Revenues and Cash Flow in Fourth Quarter Affiliated Computer Services, Inc., today announced fourth quarter fiscal year 2007 revenues of $1.52...22 Aug 2007 | (News)

Genpact net income up in June quarter Strong growth in Europe as well as Asia Pacific, especially China, helped India’s largest business...22 Aug 2007 | (News)

Deployment of Sourcing Strategy: What Comes First – Fix or Move? A common dilemma that organizations confront with pursuing sourcing strategies is whether to fix existing...15 Jun 2007 | (Thinking Point)

An Interview with Peter Allen on the ISG TPI Acquisition In late April, Information Services Group, Inc., announced that it had agreed to acquire TPI. Following...18 May 2007 | (Interview)

Australian BPO to Grow by 60% to Reach $3.84Bn in 2010 According to a white paper released by IDC for Accenture, business process outsourcing (BPO) in Australia...18 May 2007 | (News)

Alsbridge advises renegotiating an outsourcing contract may be less expensive option than issuing new RFP Renegotiation is rapidly moving up the sourcing agenda. As outsourcing markets mature, and supplier competition...30 Apr 2007 | (Thinking Point)

Despite outsourcing fears, U.S. high-tech industry adds jobs for second straight year Despite outsourcing fears, in 2006, the high-tech industry continued growing, adding nearly 150,000 net...25 Apr 2007 | (News)

UK's FSA signs outsourcing deals with Fujitsu and Xansa The Financial Services Authority (FSA) has handed the bulk of its IT to Fujitsu Services in an eight-year,...24 Apr 2007 | (News)

Outsourcing – it’s the doing, not the deal, that really counts Outsourcing initiatives typically have a disproportionate focus on the glamour and excitement of the...16 Apr 2007 | (Thinking Point)

Restructuring outsourcing agreements: An indication of failure, or a tool to increase value? This research report from TPI uncovered a number of interesting revelations about the nature of outsourcing...12 Apr 2007 | (Thinking Point)

Secrets of offshoring success One of the first rigorous, peer reviewed examinations of offshoring best practices.11 Apr 2007 | (Thinking Point)

How to redefine your outsourcing contract through renegotiation What is outsourcing contract renegotiation, what is driving its growing importance, and how can you take...08 Apr 2007 | (Thinking Point)

How a manufacturer created a global help desk in three languages How a manufacturer created a global help desk in three languages08 Apr 2007 | (Case Study)

[SharedXpertise Essentials] Outsourcing deals: Failing to succeed There comes an inflection point in most outsourcing deals when failure is a real possibility. What can...29 Mar 2007 | (Thinking Point) | Deborah Kops

Deloitte buys out Mastek, ending joint venture Mastek Ltd and Deloitte Consulting LLP, announced that Deloitte Consulting LLP had acquired Mastek’s...27 Mar 2007 | (News)

[SharedXpertise Essentials] When offshoring and outsourcing disappoint Often executive management initiates the implementation of wholesale global services delivery as a proxy...19 Mar 2007 | (Thinking Point) | Deborah Kops

[SharedXpertise Essentials] Everything I learned about outsourcing I learned in Kindergarten The rules we grow up intuitively understanding eventually fade away into distant memories. The same principle...09 Mar 2007 | (Thinking Point) | Deborah Kops

The implications of offshoring for metropolitan economies An examination of service offshoring forecasts higher than average job losses in twenty-eight U.S. metropolitan...01 Mar 2007 | (Thinking Point)

Anglo American selects BT HP Alliance for IT outsourcing package HP and BT announced that they have signed seven-year contracts with Anglo American plc for approximately...23 Feb 2007 | (News)

New report a wake-up call to outsourcing providers A recent report from specialist outsourcing advisors Morgan Chambers suggests that the world of outsourcing...21 Feb 2007 | (Thinking Point)

CSC to transform American Red Cross' IT infrastructure Computer Sciences Corporation (CSC) announced that it has signed a contract with the American Red Cross...14 Feb 2007 | (News)

Capgemini acquires Software Architects, expands US presence Capgemini SA has agreed to acquire the software services company Software Architects Inc. to expand its...14 Feb 2007 | (News)

Drive value with outsourcing management tools Much is discussed in the marketplace about outsourcing management and governance (OM/G). OM/G is a critical...13 Feb 2007 | (Thinking Point)

Why and how outsourcing management and governance is critical to outsourcing success Outsourcing management and governance, OM/G, is a critical and fundamental - but often misunderstood...08 Feb 2007 | (Thinking Point)

Allianz Australia awards outsourcing contract to CSC Computer Sciences Corporation announced that it has signed a three-year, $38 million IT outsourcing contract...06 Feb 2007 | (News)

[SharedXpertise Commentary] United Utilities sells off outsourcing subsidiary Vertex to private equity firms A consortium of three U.S.-based private equity firms announced that they have reached a definitive agreement...16 Jan 2007 | (News) | SharedXpertise Editor Commentary

UK Council scraps outsourcing plans - second phase of its contract too costly UK' Swansea City Council has scrapped plans for the second phase of its outsourcing contract with Capgemini...13 Jan 2007 | (News)

The last ten years in IT outsourcing contract structuring What’s new in the last ten years in contract structuring for state and local government outsourcing...11 Jan 2007 | (Thinking Point)

Lessons for service providers: Fair Labor Standards Act in outsourcing The recent IBM settlement of a class action lawsuit involving alleged wage law violations under the Fair...04 Jan 2007 | (Thinking Point)

Sourcing advisor Alsbridge announces investment from Morton H. Meyerson As part of its initiative to create value in outsourcing, offshore and shared services and lead the industry...19 Dec 2006 | (News)

Rise in public sector outsourcing work boosts Xansa's confidence Xansa, the outsourcing and technology company, reported a 7.4 per cent increase in revenue to £188.4...14 Dec 2006 | (News)

'No-one ever sues on an outsourcing contract' Unfortunately outsourcing relationships occasionally fail which sometimes results in irreconcilable differences....12 Dec 2006 | (Thinking Point)

Capgemini to transform Gloucestershire County Council IT systems Gloucestershire County Council has selected Capgemini UK plc to comprehensively transform its IT systems...05 Dec 2006 | (News)

Alsbridge announces partnership with NelsonHall Alsbridge announces partnership with NelsonHall to assist clients in gaining knowledge on outsourcing...03 Dec 2006 | (News)

[SharedXpertise Essentials] “Why don’t they understand me?” – Resolving outsourcing deal pitfalls How is it that sophisticated organizations and people misunderstand each other? Even simple things can...01 Dec 2006 | (Thinking Point)

NHSScotland announces a £300 million outsourcing contract with the Atos Origin Alliance A new £300 million outsourcing contract, signed today by the Minister for Health and Community Care,...30 Nov 2006 | (News)

Are you Capable? The greatest barrier to achieving sustainable benefit from global services may be in your own back yard....28 Nov 2006 | (Thinking Point) | Deborah Kops

Preparing for outsourcing The outsourcing marketplace is clearly trending toward “transformational outsourcing.” And with service...28 Nov 2006 | (Thinking Point)

Organizational impacts of outsourcing: Instituting outsourcing management competency Instituting outsourcing management competency is not easy. Most, if not all, companies have trouble getting...28 Nov 2006 | (Thinking Point)

World-class buyers (pt. II): Getting more robust value propositions Smart buyers are demanding more business value from outsourcing suppliers to improve performance, profitability,...17 Nov 2006 | (Thinking Point) | Joe Vales

[SharedXpertise Essentials] The rise of the 'Smart Client' While much has been written about the failure of business process outsourcing (BPO) initiatives, most...17 Nov 2006 | (Thinking Point) | Deborah Kops

Equaterra buys outsourcing firm, Avanti Advisory EquaTerra, a multi-national outsourcing and insourcing advisory firm, announced it has acquired Avanti...31 Oct 2006 | (News)

Salesforce.com is outsourcing application development This week's launch of Apex, a new on-demand development platform that runs on its own multitenant infrastructure,...13 Oct 2006 | (News)

Outsourcing firm Northgate in talks with potential suitors U.S. investment firm General Atlantic Partners and other venture capital firms are in talks with Britain's...11 Oct 2006 | (News)

Outsourcing vs. establishing captive facilities offshore The choice between outsourcing or operating a captive facility for call center services, non-voice customer...09 Oct 2006 | (Thinking Point)

World-class buyers: Getting more value-added proposals Today’s buyers of outsourcing services have to provide bidders with more complete and detailed RFP...09 Oct 2006 | (Thinking Point) | Joe Vales

Accenture bails out of multi-billion NHS contract - CSC takes over CSC is taking over an outsourcing contract from consultancy Accenture to upgrade computer systems for...05 Oct 2006 | (News)

SharedXpertise created to deliver independent transformational shared services and BPO knowledge While the industry boasts a myriad of sources of information on outsourcing and shared services-based...30 Sep 2006 | (News)

[SharedXpertise Commentary] IBM earns seven-year outsourcing deal with Australian telecom Telstra IBM has signed a seven-year deal to manage Australian telecom Telstra's supply chain services operations...21 Sep 2006 | (News) | SharedXpertise Editor Commentary

Ovum buys outsourcing consultancy Orbys Ovum plc announced the acquisition of "Orbys Consulting Ltd", a specialist advisory firm in outsourcing...20 Sep 2006 | (News)

[SharedXpertise Essentials] Buy wholesale sell retail - even in outsourcing Buying business processes wholesale from an outsourcer and selling retail — to the client — is more...15 Sep 2006 | (Thinking Point) | Deborah Kops

Capgemini, TCS and Xansa win FSA mandate The UK's Financial Services Authority (FSA) has awarded a multi-year contract to overhaul its information...13 Sep 2006 | (News)

Beam Global selects Capgemini to help business transformation Capgemini, one of the world's leaders in consulting, technology and outsourcing services, has been awarded...06 Sep 2006 | (News)

Call centers are passé: Outsourcing shops are moving fast into higher-paying businesses As India's top companies get more sophisticated at taking over outsourced work from U.S. and European...01 Sep 2006 | (Thinking Point)

HHS awards BearingPoint $13.7 million outsourcing contract for program management services HHS awards BearingPoint $13.7 million outsourcing contract for program management services.01 Sep 2006 | (News)

Accenture to acquire NaviSys, to develop new life insurance outsourcing services Accenture said on Thursday it agreed to buy insurance software firm NaviSys and unveiled plans to develop...23 Aug 2006 | (News)

CSC expected to eliminate 1,800 jobs in North America by 2008 CSC is expected to eliminate about 1,800 jobs in North America by 2008.17 Aug 2006 | (News)

Outsourcing win-win confirmed as tech hiring heats up IT employment in the United States is growing even as more businesses outsource tech work overseas. At...10 Aug 2006 | (News)

SBPOA named director of the Conference Board's U.S.-based shared services, strategic outsourcing and Six Sigma conferences The Shared Services and Business Process Outsourcing Association (SBPOA) today announced it has been...13 Jul 2006 | (News)

ING agrees $1 bln outsourcing deal Dutch financial-services firm ING Group said Tuesday it has agreed an 800 million-euro ($1.02 billion),...05 Jul 2006 | (News)

Steria wins multi-million outsourcing contract with Bristol International Airport. Steria, a leading end-to-end European IT services provider, has been awarded a five year contract, worth...05 Jul 2006 | (News)

May I take your order? Local McDonald's outsources to a call center Vahid Abbaszadeh turned to outsourcing to solve his labor shortage issues at his McDonald's. Abbaszadeh...05 Jul 2006 | (News)

Indian outsourcing firm to go public on the NYSE Indian outsourcing firm WNS Holdings intends to raise about $74 million through an initial public offering,...04 Jul 2006 | (News)

HP acquires Italian consulting firm, TTP Hewlett Packard (HP) has announced the acquisition of The Technology Partners (TTP), an Italian consulting...30 Jun 2006 | (News)

Smartsourcing: Driving innovation and growth through outsourcing This type of outsourcing, smartsourcing, will allow companies to focus on innovation which at the end...30 Jun 2006 | (Interview)

Take the sting out of the tail-end of a deal Even good IT deals can go awry, typically through services no longer meeting a customer’s needs, services...29 Jun 2006 | (Thinking Point)

New rules put outsourced staff rights in the spotlight When looking at an IT outsourcing deal, it may not be immediately apparent how employees are going to...25 Jun 2006 | (Thinking Point)

All good things come to an end – How to avoid the exit sting Recent news that UK grocers Sainsburys have taken a £63 million hit to last year’s accounts due to...22 Jun 2006 | (Thinking Point)

Offshoring: What you do and don't need to worry about Interview with Ben Trowbridge, Managing Partner for Alsbridge, about risks and changes in offshoring...18 Jun 2006 | (Interview)

SME's overlook outsourcing benefits All too often, however, the positive effects of outsourcing information technology (IT) and human resources...15 Jun 2006 | (Thinking Point)

Two-thirds of U.S. consumer products companies are outsourcing, PricewaterhouseCoopers survey finds More than two-thirds (68 percent) of large U.S. consumer products companies are currently outsourcing...09 Jun 2006 | (Surveys)

Survey finds Americans increasingly concerned about offshoring A new survey sponsored by global law firm White & Case, and developed by independent privacy think tank...09 Jun 2006 | (Surveys)

Wipro acquires fifth company in six months Wipro Technologies is acquiring Portugal's Enabler, a European-based retail technology specialist, in...08 Jun 2006 | (News)

An outsider's view on whether to use a sourcing advisor In our capacity as counsel to Global 1000 companies in sourcing transactions, we are frequently asked...08 Jun 2006 | (Thinking Point)

Accenture perfects its global delivery capability ...08 Jun 2006 | (Case Study)

Buyers call the shots This month, we talk shop with Deborah Kops, who is in charge of orchestrating programs directed to SBPOA...05 Jun 2006 | (Interview) | Eric Lipin

Sprint sues IBM over outsourcing contract Sprint is suing IBM saying that the computer and outsourcing giant did not live up to its claims three...29 May 2006 | (News)

The 'O' word: Why are retailers scared of offshoring? ‘Made in China’. These 3 short words demonstrate that when it comes to sourcing low cost goods, retailers...28 May 2006 | (Thinking Point)

It's what the CIO doesn't know that hurts Most CIO’s I talk with have not used good techniques for creating the outsourcing deal. It is the deal...19 May 2006 | (Thinking Point)

[SharedXpertise Essentials] Beyond the curve “Outsourcing or offshoring one or more business processes = guaranteed business transformation.”...16 May 2006 | (Thinking Point) | Deborah Kops

EDS shows signs of recovery EDS has reported gains in both its first-quarter profit and revenue, suggesting that the restructuring...14 May 2006 | (News)

Suppliers: What is wrong with the BPO procurement process? We feel that the tight procurement processes currently in-vogue are suppressing the development of partnering...13 May 2006 | (Surveys)

[SharedXpertise Essentials] Optimum outsourcing: The engine for business model innovation and maximum business performance Outsourcing as a business strategy has reached a new plateau. Combining and concentrating the simultaneous...12 May 2006 | (Thinking Point) | Richard Crespin

Blame it on the regulators There is no shortage these days of news video of well-dressed people being marched into a courthouse...02 May 2006 | (Thinking Point)

Business transformational outsourcing Interview with Ben Trowbridge, Managing Partner about Business transformational outsourcing, notably...18 Apr 2006 | (Interview)

Multi-process outsourcing: New opportunities & new challenges Anyone who has been involved in an information technology (IT) outsourcing transaction knows that such...16 Apr 2006 | (Thinking Point)

Outsourcing checkmate - Business transformational outsourcing Outsourcing has long been regarded as a successful way for organizations to cut costs and focus on their...14 Apr 2006 | (Thinking Point)

Xansa wins £27m government contract Xansa has secured a £27 million, five-year contract to build and manage an internet platform supporting...07 Apr 2006 | (News)

NASSCOM and CBI sign breakthrough agreement that will put outsourcing within reach of SME's Small-, and medium-sized enterprises in Europe can finally start reaping the benefits of business process...05 Apr 2006 | (News)

Global companies consider outsourcing as low-risk Despite recent news of security breaches and political instability at offshore locations, risks associated...04 Apr 2006 | (News)

[SharedXpertise Commentary] Offshoring of jobs is top concern in U.S. Many Americans are preoccupied with the practice of offshoring jobs to foreign countries to do work previously...03 Apr 2006 | (News) | SharedXpertise Editor Commentary

Delivering effective presentations The presentation team has to build interest and excitement about the firm’s outsourcing solutions....02 Apr 2006 | (Thinking Point) | Joe Vales

Writing effective proposals The written proposal has to be a powerful sales document that communicates key sales messages and really...02 Apr 2006 | (Thinking Point) | Joe Vales

Capturing the full cost benefits of offshoring Capturing the full cost benefits of offshoring requires a thorough and comprehensive process that must...01 Apr 2006 | (Thinking Point)

IBM wins federal contract to consolidate healthcare services and operations The Centers for Medicare & Medicaid Services (CMS) signed IBM and two partners to a contract to consolidate...27 Mar 2006 | (News)

Managing risk in IT outsourcing - Part V Now that you have executed a contract and established the overall legal framework within which your company...18 Mar 2006 | (Thinking Point)

Why outsourcing deals fail - It starts with how you buy Why don't outsourcing deals, particularly complex, high-value business process outsourcing (BPO) deals,...16 Mar 2006 | (Thinking Point)

EquaTerra, TPI call off merger TPI and EquaTerra, two of the industry’s leading providers of advice on the service delivery strategies...15 Mar 2006 | (News)

Verizon enters outsourcing market Verizon is launching a new service option under which it will manage the server operating systems of...13 Mar 2006 | (News)

BPO - What can go wrong? Business process outsourcing deals are complex to construct and require focused management attention...12 Mar 2006 | (Thinking Point)

Accenture acquires assets of outsourcing vendor Accenture has agreed to acquire key assets of Savista, expanding the range of bundled, back office BPO...07 Mar 2006 | (News)

Managing risk in IT outsourcing - Part IV After choosing your outsourcing partner it becomes time to establish the contractual framework that the...01 Mar 2006 | (Thinking Point)

Capgemini out of the red in 2005 Capgemini, the French IT outsourcing services firm, has posted net profit of EUR 141 million for FY 2005,...27 Feb 2006 | (News)

Avon revises costs of its restructuring and outsourcing program New York-based cosmetics giant Avon Products Inc. said that the cost to implement its multi-year, four-part...24 Feb 2006 | (News)

Managing risk in IT outsourcing - Part III After developing an overall IT Outsourcing strategy and distributing an RFP to seek potential partners,...19 Feb 2006 | (Thinking Point)

What is wrong with the BPO contracting process? In dreamy moments, the mind of an outsourcing lawyer wanders to the mythical perfect negotiation process,...18 Feb 2006 | (Thinking Point)

[SharedXpertise Commentary] EquaTerra and TPI sign merger agreement, form 'Veritage' EquaTerra and TPI, Inc. last week announced the signing of their merger agreement. Closing is anticipated...13 Feb 2006 | (News) | SharedXpertise Editor Commentary

Sourcing strategies: The first step Sourcing issues are the greatest challenges in today’s business world. What the company truly spends...08 Feb 2006 | (Thinking Point)

GM completes phase one of its $15B re-sourcing initiative General Motors has named the winners in the first phase of a $15 billion (£8.5 billion) outsourcing...07 Feb 2006 | (News)

IBM to mind the Gap's computers IBM today announced that Gap Inc., the world's largest specialty apparel retailer, selected IBM as its...07 Feb 2006 | (News)

Offshoring creative work - Is anything sacred? Now, more creative endeavors are being outsourced overseas, including ad design for major clients. As...31 Jan 2006 | (News)

Managing risk in IT outsourcing - Part II Managing project risk is a process of identifying potential failure points in a plan, determining the...31 Jan 2006 | (Thinking Point)

ACS & CSC shares drop as buyout talks fizzle Technology outsourcing company Affiliated Computer Services, Inc. said that buyout discussions with private...23 Jan 2006 | (News)

Managing risk in IT outsourcing - Part I When evaluating a proposed solution for outsourcing all or part of an organization’s IT functions,...19 Jan 2006 | (Thinking Point)

Communicating change in the sourcing environment Interview with Elizabeth Gordon-Pugh, Senior Manager for Alsbridge, about communication during the sourcing...18 Jan 2006 | (Interview)

Banco Espírito Santo And IBM sign 150m Euro IT services contract Banco Espírito Santo (BES), one of the major multi-specialist financial groups in Portugal, and IBM...11 Jan 2006 | (News)

A better approach to vendor selection Historically, buyers of outsourcing services (and their sourcing advisors) have followed a fairly standard...08 Jan 2006 | (Thinking Point)

CGI beats out larger rivals for lucrative contract with the state of Virginia CGI Group Inc., Canada's largest computer consulting firm, said on Wednesday its U.S. subsidiary has...06 Jan 2006 | (News)

Outsourcing plays key role in Accenture's increased revenues and EPS Booming sales of outsourcing services helped drive Accenture's first quarter gains.06 Jan 2006 | (News)

Euronet signs ATM outsourcing agreement with ABN AMRO Bank India Euronet Worldwide, Inc., a leading electronic payments provider, announced a multiyear ATM outsourcing...05 Jan 2006 | (News)

Outsourcing provider consolidation - What it means for buyers A group led by Texas Pacific Group has been reported to be in negotiations to acquire ACS. Texas Pacific...01 Jan 2006 | (Interview)

San Diego County awards 7-year IT outsourcing contract to Northrop Grumman Northrop Grumman IT is set to take over management of the county’s IT services from Computer Sciences...29 Dec 2005 | (News)

Outsourcing alone won't save GM GM has responded to its severe financial crisis by seeking increased efficiency through outsourcing....28 Dec 2005 | (Thinking Point) | Eric Lipin

Axon acquires TUI Consulting Axon Solutions, one of the largest global SAP Business Transformation specialists, announces that it...23 Dec 2005 | (News)

MCI wins big managed network services deal with ABN AMRO MCI announced that it has won a major managed network services deal, worth €500m, with Dutch banker...20 Dec 2005 | (News)

New book offers offshoring strategies Required reading for any decision maker faced with taking jobs overseas, OFFSHORING OPPORTUNITIES is...19 Dec 2005 | (News)

Capgemini inks £350m IT deal with the London Metropolitan Police Service Capgemini UK plc will become the new provider of information communication technology services to the...09 Dec 2005 | (News)

H.B. Fuller outsources IT to Accenture in a 10-year deal Accenture and H.B. Fuller Company recently signed a 10-year outsourcing contract under which Accenture...09 Dec 2005 | (News)

Ericsson signs its biggest deal yet with 3 UK Mobile phone equipment giant Ericsson said on Tuesday that it had signed its biggest ever managed services...08 Dec 2005 | (News)

[SharedXpertise Essentials] BPO Strategy & Assessment As an executive who is concerned with keeping your company's business processes aligned with emerging...05 Dec 2005 | (Case Study)

[SharedXpertise Essentials] Outsourcing Relationships An Evolving Lifecycle While long-term, high-euro value contract announcements grab the headlines, very...05 Dec 2005 | (Case Study)

[SharedXpertise Essentials] Overview of Outsourcing Transactions That Work As more corporations consider outsourcing transactions to help them better focus on their core businesses,...05 Dec 2005 | (Case Study)

[SharedXpertise Essentials] Phased Sourcing Process The following is a description of TPI's recommended phased sourcing process. Time frames for each phrase...05 Dec 2005 | (Case Study)

[SharedXpertise Essentials] Taking a Strategic Approach to Sourcing A truly strategic approach to the use of sourcing relative to corporate strategies is a choice of corporate...05 Dec 2005 | (Case Study)

[SharedXpertise Essentials] The Facts Regarding the Outsourcing Business Model The outsourcing of Information Technology operations has been a cornerstone of the technology services...05 Dec 2005 | (Case Study)

[SharedXpertise Essentials] The TPI Index Presentation Q4 2003 The TPI Index Presentation Q4 2003 - An informed view of the state of the global outsourcing market05 Dec 2005 | (Surveys)

[SharedXpertise Essentials] The TPI Index Report Q1 2004 This is the first quarterly TPI European Outsourcing Index report for 2004. TPI’s objective for producing...05 Dec 2005 | (Surveys)

[SharedXpertise Essentials] The TPI Index Report Q2 2004 This is the second quarterly TPI European Outsourcing Index report for 2004. TPI’s objective for producing...05 Dec 2005 | (Surveys)

[SharedXpertise Essentials] Levelling the Playing Field - A Focus On Second Generation Outsourcing Customers contemplating a second generation outsourcing re-tender are faced with an enlarged set of complexities...05 Dec 2005 | (Case Study)

Xansa's profits up, but revenues fall due to offshoring While Xansa grew its net profit by 8.8% to £6.2m ($10.7m) in the six months to October 31, 2005, it...05 Dec 2005 | (News)

According to IDC survey, IBM extends lead in worldwide outsourcing marketplace With Twenty-One Deals in the Top 100, IBM Is Number One in IT and Business Process Outsourcing 02 Dec 2005 | (Surveys)

China Minsheng Banking Corporation selects Accenture and SAP to lead technology transformation