Shared Services Business Process Outsourcing Association Logo
tagline
Skip to navigationSkip navigation
Locations All Types

Accenture Expands Global Delivery Network with Opening of Delivery Center in Noida, India Accenture (NYSE: ACN) has expanded its Global Delivery Network with the opening of the Accenture delivery center in Noida in the National Capital Region of Delhi, India, strengthening the outsourcing capabilities...14 Jul 2008 | (News)
Browse by content type

The Benefits and Challenges of Globalization This report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines...16 May 2008 | (Thinking Point)

WNS forms a joint venture with Advanced Contact Solutions Inc. in the Philippines WNS announces the formation of a joint venture with Advanced Contact Solutions, Inc. (ACS) in the Philippines...04 Apr 2008 | (News)

Accenture launches BPO operations in Cebu, Philippines With the expansion of its operations in Cebu to include business process outsourcing (BPO) services,...03 Apr 2008 | (News)

WNS Launches Delivery Center in Bucharest WNS (Holdings) Limited (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services,...15 Jan 2008 | (News)

Assessing the Role of Captive Operations in Global Service Delivery Models Equaterra provides its perspective on the pros and cons of captives, a pulse-check on captive center...27 Sep 2007 | (Thinking Point)

Outsourcing to act as catalyst for emerging sectors Indian outsourcing industry could act as a catalyst for the growth of emerging sectors including telecom,...13 Aug 2007 | (News)

Indian Captive Market: Trends and Implications According to Everest research, India represents the largest global sourcing market with a size of around...27 Jul 2007 | (Surveys)

Organizations to Target BRIC Countries – PwC According to a survey conducted by PricewaterhouseCoopers, a UK-based professional services firm, organizations...14 May 2007 | (Surveys)

Firms flock to Argentina's Silicon Valley Better known for its rich farming and universities, the central Argentina province of Cordoba is styling...12 Apr 2007 | (News)

Does Philippine call center success translate to BPO and software development success? I would encourage anyone considering diversifying their offshore strategy or looking to begin offshoring...08 Apr 2007 | (Thinking Point)

India: An attractive BPO destination marred by alarming attrition An alarmingly high attrition level is hurting the India-based business process outsourcing (BPO) industry...01 Mar 2007 | (Thinking Point)

Eager for outsourcing, Russia battles image problem Russia is bidding for a bigger slice of the lucrative global offshore-outsourcing market, but it is being...20 Feb 2007 | (Thinking Point)

NASSCOM presents Indian IT and BPO industry's key highlights of operational excellence According to a study released by Nasscom, clients are highly satisfied with their offshore BPO experiences...06 Feb 2007 | (News)

ACS to open second outsourcing center in Jamaica Affiliated Computer Services, Inc. (ACS), a premier provider of business process outsourcing and information...13 Jan 2007 | (News)

IBM develops speech therapy for call center staff IBM has developed a way that could improve communications between employees in Indian call centers and...20 Dec 2006 | (News)

Eastern Europe emerging as a favorite offshore outsourcing destination Eastern Europe could soon become a favorite location for offshore outsourcing, with activity in the region...13 Dec 2006 | (News)

Outsourcing firm Evalueserve launches Latin America delivery center in Chile Global knowledge process outsourcing (KPO) firm Evalueserve is preparing to launch a Latin American delivery...30 Nov 2006 | (News)

[SharedXpertise Essentials] Global outsourcing report 2005 & 2015 India is the most competitive and popular IT-outsourcing destination in the world and tops the ranking...22 Nov 2006 | (Thinking Point)

Outsource Partners International opens finance & accounting facility in Bulgaria Outsource Partners International, Inc. (OPI), a leading professional services firm dedicated solely to...20 Nov 2006 | (News)

Australian Prime Minister: Get used to offshoring Amid the outcry over Australian businesses outsourcing processing of sensitive customer information,...31 Oct 2006 | (News)

MIDAS Business Process Excellence E-Bulletin, October 2006 Welcome to the latest Business Process Excellence e-Bulletin from MIDAS, Manchester's Investment Agency. This...22 Oct 2006 | (News)

NASSCOM demands full cooperation in India call center sting Star News (India) and Channel 4 (UK) have been urged to cooperate -"immediately, fully and wholeheartedly"...13 Oct 2006 | (News)

Cuba Libre...Canadian outsourcing destination The IT revolution taking place in Cuba is positioning the country as an attractive outsourcing option...05 Oct 2006 | (News)

Satyam CEO speaks about the warming outsourcing market in Australia Satyam CEO Rama Raju speaks about the warming outsourcing market in Australia. Satyam makes no secret...14 Sep 2006 | (Interview)

MIDAS Business Process Excellence E-Bulletin, August 2006 Welcome to the fifth Business Process Excellence e-Bulletin from MIDAS, Manchester's Investment Agency...30 Aug 2006 | (News)

[SharedXpertise Commentary] Dubai set for success in global BPO industry Dubai hopes to exploit the weaknesses of regional BPO powerhouses like India, South Africa and the Philippines...25 Aug 2006 | (News) | SharedXpertise Editor Commentary

Managing the offshore transition & migration In order to effectively reduce costs, many companies are sending non-core functions offshore by either...16 Aug 2006 | (Thinking Point)

SAP to invest $1 billion in India over 5 years SAP AG plans to invest $1 billion in India over the next five years, to expand its research facilities...09 Aug 2006 | (News)

Accenture opens Bucharest BPO delivery center Accenture has opened a new delivery center in Bucharest that will provide business process outsourcing...14 Jul 2006 | (News)

Accenture opens outsourcing center in Texas Accenture is opening a delivery center in San Antonio, Texas, that will provide business process outsourcing...30 Jun 2006 | (News)

French call centers flourish in Senegal With some of the best telecommunications on the continent, plenty of cheap labor, strong historic links...25 Jun 2006 | (News)

Genpact opens outsourcing center in the Philippines Genpact announces the opening of its global outsourcing center in the Philippines - its nineteenth global...16 Jun 2006 | (News)

[SharedXpertise Essentials] China: The next BPO frontier? What is happening in China, and how far behind is it in the chase for the world’s BPO business?07 Jun 2006 | (Thinking Point) | Amit Badami

Manchester shared services news May 2006 Manchester has been named ‘Britain’s Best City for Business’ for 2006 by OMIS Research, charting...02 Jun 2006 | (News)

Wage inflation in offshore outsourcing markets is over-stated according to Everest report Wages for IT outsourcing and Business Process Outsourcing (BPO) services providers in key offshore markets,...26 May 2006 | (News)

Datamonitor: Brazil poised for call center growth Datamonitor research forecasts big growth in the number of Brazil-based call center agents serving offshore...15 May 2006 | (News)

Mexico secure as a contact center 'Location of Choice' for US investors, says Datamonitor A new report by Datamonitor indicates Mexico will remain an offshore contact center "location of choice"...08 May 2006 | (News)

Bill Gates: Vietnam could become top outsourcing center Microsoft Corp. Chairman Bill Gates said Vietnam has the potential to develop as an outsourcing center...28 Apr 2006 | (News)

Planning and Launching SSC's in Manchester Greater Manchester boasts a large concentration of shared service centres, which has resulted in a highly-developed...19 Apr 2006 | (Brochure)

Unisys announces new China global outsourcing center Unisys Corporation, a worldwide information technology services and solutions company, announced expansion...23 Mar 2006 | (News)

IBM Brazil building momentum, plans to add 1,000 employees in 2006 The Brazilian unit of IBM plans to hire 1,000 new employees before the end of 2006, reported local financial...21 Mar 2006 | (News)

Shared Services in the North West The North West of England has one of the highest concentrations of Shared Services Centres (SSCs) in...20 Mar 2006 | (Surveys)

MIDAS Business Process Excellence E-Bulletin, January 2006 News of the successful re-launch of the North West Shared Services Forum Top award for The Royal Bank...20 Mar 2006 | (News)

Captive shared services centers now exempt from taxation in India In a significant ruling in the case of Morgan Stanley, India’s Authority for Advance Ruling held that...15 Mar 2006 | (News)

The consequences of political instability in the Philippines on the country's outsourcing industry neoIT report examines affect of Philippines state of emergency on service providers and buyers.08 Mar 2006 | (News)

Malaysia ready to move up the outsourcing value chain Malaysian outsource service providers should concentrate on providing higher value project management...04 Mar 2006 | (Thinking Point)

Offshoring: Exploitation or emancipation? At a time when shareholders and stakeholders are increasingly insistent on social responsibility, offshoring...06 Feb 2006 | (Thinking Point) | Sweta Patel

Parfums Christian Dior: Headquarters and Shared Services Centre When Parfums Christian Dior decided to open a subsidiary covering the Nordic countries, Denmark proved...17 Jan 2006 | (Case Study)

Denmark - Shared Services Centres Looking for an ideal location for your Shared Services Centre activities? Looking for excellent business...17 Jan 2006 | (Brochure)

Can Brazil produce the same results in offshoring as it does in football? But far removed from these football certainties is how well Brazil will fare in a newer contest now taking...11 Jan 2006 | (Thinking Point) | Marcio Silva

Brazil, the next sleeping giant The offshoring news is dominated by Asia. South America, and Brazil specifically, have been mentioned...10 Jan 2006 | (Interview) | Eric Lipin

Terrorist attack raises concerns for India's outsourcing sector The terrorist attack on a scientist at the Indian Institute of Science campus and the murder of a BPO...02 Jan 2006 | (News) | Eric Lipin

Chile: Latin America’s rising star? Named the best country in Latin America for doing business from 2005 to 2009 by the Economist Intelligence...15 Dec 2005 | (News)

IBM plans to have remote off-site consulting service in India from 2006. IBM has plans to start off-shore consulting services from India in 2006. Through these facilities, IBM...13 Dec 2005 | (News)

IT outsourcing and BPO could bring USD 60 billion to India by 2010 A report by outsourcing consultant, Nasscom, says India could earn $60 billion a year by 2010 from information...13 Dec 2005 | (News)

HSBC opens $31m call center in Sri Lanka Banking giant HSBC Tuesday unveiled a $31 million group service center in the Sri Lankan capital Colombo...06 Dec 2005 | (News)

Alsbridge: Canada offers attractive opportunies as a nearshore location Alsbridge, independent advisors on outsourcing, shared services, and offshoring recently gathered information...02 Dec 2005 | (Thinking Point)

Survey: Pharmaceutical companies cautious of investments in emerging China and India markets A new survey commissioned by Ernst & Young LLP shows that concerns over leveraging benefits of outsourcing...02 Dec 2005 | (Thinking Point)

Wachovia and Genpact announce outsourcing agreement Wachovia Corp. and Genpact today jointly announced that the companies have signed an agreement for Genpact...02 Dec 2005 | (News)

United States among top locations for 'offshore' work according to AT Kearney survey U.S. ranks 11th among 40 countries based on lower-cost cities, with San Antonio as proxy. India, China...01 Dec 2005 | (Surveys)

Manchester - The location for business process excellence Manchester - One of the best business cities in Europe. A large and highlyskilled workforce, first class...13 Nov 2005 | (Brochure)

MIDAS Business Process Excellence E-Bulletin October 2005 Welcome to the second dedicated Business Process Excellence e-Bulletin from MIDAS, Manchester's Investment...30 Oct 2005 | (News)

How Marks & Spencer Hires and Retains Experienced Staff at their Manchester Shared Services Center Established in 1884, Marks & Spencer has since grown into a significant UK business with a strong international...30 Oct 2005 | (Thinking Point)

Inside Outsourcing interview with: Walter Fang VP & CTO, Neusoft Inside Outsourcing interview with: Walter Fang VP & CTO, Neusoft. Interview conducted by Larry Janis,...24 Oct 2005 | (Interview)

McKinsey study: Morocco's offshoring advantage Morocco is in a position to become the business processing outsourcing destination of choice for French-speaking...24 Oct 2005 | (News)

Reuters adds KPO deal to its presence in India Reuters, the financial data services company, is to outsource to India value-added research supporting...17 Oct 2005 | (News)

Leading Indian BPO provider Progeon establishes operations in Brno, Czech Republic Progeon s.r.o, a subsidiary of Progeon Ltd, one of India’s leading business processing outsourcing...25 Sep 2005 | (News)

Indian IT giant to open center in Brazil, expand in Latin America Tata Consultancy Services (TCS), the world leading Global IT Services, Consulting and Outsourcing firm...21 Sep 2005 | (News)

Capgemini launches Polish BPO, gets state subsidy Capgemini will receive EUR 873,800 in state subsidies for its BPO center to be launched in Krakow, the...21 Sep 2005 | (News)

Share and share alike: An outsourcing overview of locations and players As outsourcing fever continues to grip the corporate world, shared services centers seem to be multiplying,...20 Sep 2005 | (Thinking Point)

ClientLogic continues US growth strategy - opens new center in Oklahoma ClientLogic, a leading international business process outsourcing provider, today announced the opening...14 Sep 2005 | (News)

Labor shortage threatens India's leadership position India's offshoring sector, the world's largest and fastest growing, is dominated by IT services, which...10 Sep 2005 | (News)

Singapore's BPO market to grow 13% Singapore's market for BPO services is set to reach US$817 million by end-2009 - from about US$440 million...01 Sep 2005 | (News)

BPO to see double-digit growth in Asia/Pacific, says IDC The market for business process outsourcing (BPO) services in Asia/Pacific Excluding Japan (APEJ) was...29 Aug 2005 | (Surveys)

Caribbean represents the middle way for North Americans While many North American companies have experienced success with outsourcing to places such as India...27 Aug 2005 | (News)

ARINSO starts HR services operations in Austria Reflecting the growing importance of Central Europe, ARINSO International, a European market leader in...24 Aug 2005 | (News)

Gecis & Liberata announce strategic partnership to provide flexible onshore/offshore BPO solution Gecis, the global offshore leader in business & technology services and Liberata, one of the UK’s leading...24 Aug 2005 | (News)

Broadcaster alleges personal information leak at an India-based call center The Australian Broadcasting Corporation (ABC), Australia’s public broadcaster, has alleged that employees...15 Aug 2005 | (News)

As offshore demand increases, Indian firms set to hire Indian software services and BPO companies are expected to increase their rate of hiring over the next...06 Aug 2005 | (News)

Langchao Worldwide Services, Microsoft open offsite development center in China Langchao Worldwide Services (LCW), a Chinese IT services company, and Microsoft have completed the build...06 Aug 2005 | (News)

Indian outsourcing pioneer looking to outsource to Hungary In a move revealing the increasing maturity of the outsourcing market, Tata Consultancy Services (TCS),...04 Aug 2005 | (News)

Glaxo to offshore financial jobs and clinical trials GlaxoSmithKline (GSK), the British pharmaceutical company, will offshore around 150 financial jobs from...02 Aug 2005 | (News)

Billing rates plummet as BPO providers proliferate Severe competition has led to a crash in billing rates in the BPO industry. The rates have slipped by...01 Aug 2005 | (Case Study)

Aussies becoming more cautious about outsourcing According to a survey reported in Australian IT, most commercial outfits Down Under are said to be unsatisfied...01 Aug 2005 | (Surveys)

Outsourcing matures in South Africa Outsourcing continues to attract attention in South Africa. Supplies and recipients are learning to work...27 Jul 2005 | (News)

U.K. firms’ witness attrition in Indian BPO centers Britain’s Financial Services Authority (FSA) has expressed concern over the high level of attrition...15 Jul 2005 | (News)

Outsource to Jerusalem Use of city's multiplicity of languages and skills could be major economic boon, says new group seeking...15 Jul 2005 | (News)

The Czech Republic attracted FDI worth one billion dollars in first half of 2005 A total of 70 new foreign and domestic companies decided to invest in the Czech Republic during the first...13 Jul 2005 | (News)

Jamaican OverDrive - outsourcing and offshoring case study The Organisation for Economic Cooperation and Development (OECD) tried and failed to find proof or traces...07 Jul 2005 | (Case Study)

IBM launches offshore center in Australia IBM Corp plans to open a major business process outsourcing center in Australia, creating up to 1,000...07 Jul 2005 | (News)

Business as usual for BPO firms despite frauds scare It's business as usual for India's flourishing business process outsourcing (BPO) companies that rake...07 Jul 2005 | (News)

Gecis to set up BPO centre in Romania Gecis has announced it will locate its next business process outsourcing centre at Bucharest, in Romania...07 Jul 2005 | (News)

MIDAS Business Process Excellence E-Bulletin July 2005 Welcome to the first dedicated Business Process Excellence e-Bulletin from MIDAS, Manchester’s Investment...01 Jul 2005 | (News)

Nearshoring: Looking closer to home Companies looking for savings but worried about the risks and cultural barriers involved in offshore...25 Jun 2005 | (Thinking Point)

IBM to hire 14,000 in India, offsetting cuts elsewhere US tech giant IBM plans to increase its payroll in India this year by 14,000 workers as it cuts up to...25 Jun 2005 | (News)

Outsourcing in India in crisis over scam India's booming outsourcing industry struggled with new political and security worries Friday after a...25 Jun 2005 | (News)

Wachovia expects savings up to 30 percent by moving work to India Wachovia Corp. expects to generate savings of up to 30 percent by moving some of its technology work...25 Jun 2005 | (News)

The MphasiS-Citibank fraud is a wake-up call for the BPO industry Even as India is expected to remain the preferred outsourcing destination for the next five to eight...14 Jun 2005 | (Interview)

India's top 15 BPO firms WNS is the top ranking third party ITES (Call Centre and BPO) company in India, says a survey conducted...10 Jun 2005 | (News)

India booms on back of offshore outsourcing India's software and service export industry is booming, according to data released on Thursday by the...07 Jun 2005 | (News)

Goodbye call centers: India can't bank on outsourcing to stay competitive With global competition heating up, New York Times columnist Tom Friedman, former Indian Union IT Minister...07 Jun 2005 | (Thinking Point)

GE Money Multiservis establishes customer support centre in Czech Republic ...01 Jun 2005 | (News)

A problem that can kill the concepts of offshore outsourcing from India and China The primary reason for offshore outsourcing is cheap labor and comparatively higher quality. The negative...23 May 2005 | (Thinking Point)

IBM opens new Global Services Delivery Center IBM today opened a new Global Services Delivery Center in Dalian, north-eastern China, significantly...23 May 2005 | (News)

The end of the China love affair It’s probably safe to say that the world rediscovered China in the latter part of 2002. Since the...23 May 2005 | (Thinking Point)

Off message Sir George Mathewson and Sir Fred Goodwin are not known for being soft on their workers at the Royal...25 Apr 2005 | (Thinking Point)

Outsourcing to overtake telecoms as top moneymaker in five years The outsourcing business is poised to dislodge telecommunications as the Philippines’ top moneymaker...25 Apr 2005 | (Surveys)

HP expands BPO capabilities with new center in Poland HP today announced plans to invest $50 million over five years to build a new business process outsourcing...19 Apr 2005 | (News)

Ingram Micro to outsource transaction-oriented jobs to Asia Ingram Micro will shed 550 jobs in North America, as part of an outsourcing plan announced Monday designed...13 Apr 2005 | (News)

China to be world’s top outsourcing destination Three-quarters of US companies outsourced some or all of their information technology activities in 2004....04 Apr 2005 | (Surveys)

Making offshore outsourcing sustainable - UNI-Europa' project MOOS – Making Offshore Outsourcing Sustainable – is a pan-European trade union project which aims...04 Apr 2005 | (News)

70 % Indian BPO will cease to exist in 2005: Gartner Study As many as 70 percent of the top 15 Indian business process outsourcing startups will cease to exist...04 Apr 2005 | (Case Study)

Indian BPOs seek partners India is looking to partner with other countries in business process outsourcing (BPO), but it may take...08 Mar 2005 | (News)

Infrastructure outsourcing poised to grow Infrastructure management services promises to be a significant growth engine for the top-tier Indian...08 Mar 2005 | (Interview)

Asia's calling the shots in global BPO biz The dynamic Asian call centre market is all set to witness an astonishing 60% growth in 2005. The...24 Feb 2005 | (Surveys)

Singapore is top location for outsourcing The study, which was co-sponsored by American software giant Oracle and Dimension Data, ranks 60 of the...10 Feb 2005 | (Surveys)

TPI opens India office The company also launches four new global services to assist multinational sourcing clients. TPI,...10 Feb 2005 | (News)

Who fears outsourcing and offshoring? The pros and cons of outsourcing and offshoring have become the subject of vigorous debate in many countries....01 Feb 2005 | (Thinking Point)

The China Syndrome A five-dimension analytical model for deciding when (and when not) to purchase from the East. For...25 Jan 2005 | (Thinking Point)

BPO pushes higher real estate demand in the Philippines Business process outsourcing (BPO) will continue to grow in 2005 and spur demand in the real estate sector,...18 Jan 2005 | (News)

Learning to love the offshore thing This weekend's news that Europe's share of global offshoring leapt ahead of the US for the first time...18 Jan 2005 | (Thinking Point)

Accenture consultants planning big expansion Consulting firm Accenture Canada said yesterday it hopes to hire 550 new people in Canada this year as...17 Jan 2005 | (News)

Europeans send most of their jobs offshore Europe stormed ahead of the US last year in its dash to offshore more business activities, a report revealed...17 Jan 2005 | (News)

UK gained £16 billion through offshoring Britain's apex industry chamber said on Monday that the UK's economy gained £16 billion through offshoring...11 Jan 2005 | (Case Study)

Japanese firms turn the tables on outsourcing Some companies show that the country still has potential as a profitable manufacturing base for high-tech...11 Jan 2005 | (News)

Irish salaries set to rise again in 2005 Salary levels look set to remain on an upward curve across all sectors in 2005, according to a recruitment...11 Jan 2005 | (Surveys)

Data protection, post-haste Indian Commerce minister Kamal Nath said recently that the government was all set to introduce a legislation...05 Jan 2005 | (News)

2,000 jobs up for grabs in BPO Companies Graduates in any subject and above 18 years of age belonging to Mysore, Mandya, Chamarajanagar and Kodagu...05 Jan 2005 | (News)

BPO firms eye European Union In an effort to de-risk their largely US-centric business, Indian BPO companies are setting their sights...05 Jan 2005 | (News)

Automobile Manufacturing the next wave of BPO to India The next wave of outsourcing to India is coming from German Auto Manufacturers as they prepare to mass...05 Jan 2005 | (News)

Despite tsunamis, outsourcers stay in Chennai Indian outsourcing companies that have operations in Chennai, one of the locations on the southeast coast...05 Jan 2005 | (News)

Canada earns spot in global outsourcing game Despite its growing popularity, outsourcing to Canada has tended to raise fewer American tempers and...04 Jan 2005 | (Case Study)

Dell bucks the outsourcing trend Dell's dazzlingly efficient assembly plant here may be the best hope for keeping blue-collar jobs in...21 Dec 2004 | (Case Study)

Big hope for outsourcing in Russia after slow start It trails India but could compete on costs   Off a snowy path winding through the campus of Moscow...16 Dec 2004 | (News)

The new frontier in the globalisation debate: ALS contributes to a new book on trade Paul Morrison, Managing Consultant at ALS Consulting and expert advisor on offshore strategy, is one...09 Dec 2004 | (News)

Canada, the closer country for outsourcing work Like many software outsourcing companies, Keane often sends work to its employees in India. But at the...01 Dec 2004 | (Thinking Point)

LogicaCMG picks Australia for outsourcing hub LogicaCMG has picked Melbourne for a new systems monitoring facility that will support its outsourcing...01 Dec 2004 | (News)

Serviced in China: The next wave of outsourcing? Sharon is at her desk when an order arrives by e-mail from a client of Norwegian shipping firm Torvald...30 Nov 2004 | (News)

Offshore outsourcing slams U.S. real estate corporate industry, study says Off-shoring jobs not only leaves a trail of unemployed Americans, it results in emptier office buildings...30 Nov 2004 | (Surveys)

“Forget India, Let's Go To Bulgaria” “Forget India, Let's Go To Bulgaria”, wrote Business Week several months ago, recognizing Bulgaria’s...19 Nov 2004 | (News)

HCL BPO to invest £1.9mn in Belfast, create 250 jobs India's IT company HCL BPO is set to create 250 jobs in Belfast. A £1.9 million investment by the company...09 Nov 2004 | (News)

Scotland has raised its game and can offer a greater quality of life and an educated workforce Anyone who has been stuck in a traffic jam on the Forth Bridge or apologised to tourists asking how to...04 Nov 2004 | (News)

How can Mauritius join the fray of outsourcing Technology and other startup companies mushroomed in America a decade ago due partly to easily available...04 Nov 2004 | (Thinking Point)

Europe sees outsourcing as strategic imperative Global sourcing is becoming a strategic imperative with European companies, according to information...02 Nov 2004 | (News)

Why outsourcing is bad - and good - for India When narrow colonial-era streets get jammed with evening traffic in India's technology capital, the radio...25 Oct 2004 | (News)

The offshore nation – the rise of services globalization By Atul Vashistha and Avinash Vashistha Four Myths of Services Globalization Any new business model...25 Oct 2004 | (Thinking Point)

BPO market hotting up with 8 more nations in fray' India's dominance in the global BPO market might be short-lived as almost eight nations including China,...18 Oct 2004 | (Surveys)

350 new Dublin jobs at Business Objects French software firm Business Objects is establishing a new Operations Centre at Park West Business Park...18 Oct 2004 | (News)

Philippines may lose to Malaysia, Singapore as outsourcing hub Trade and Industry Secretary Cesar Purisima Monday warned that Malaysia and Singapore are likely to overtake...13 Oct 2004 | (News)

Royal & Sun to move 10% of UK jobs to India Royal & Sun Alliance plans to shift more than 1,100 UK-based jobs, or about 10% of its total workforce...13 Oct 2004 | (News)

Indian IT firms to set up 'nearshore' bases in Europe Czech Republic and Hungary are favourite destinations… The leading Indian IT service companies...13 Oct 2004 | (News)

DHL 'offshores' UK IT work to the Czech Republic $500m centralisation project will slash IT costs by 60 per cent… DHL is to shut down its 500-strong...13 Oct 2004 | (News)

Offshore outsourcing tops $10bn mark The global offshore outsourcing market is currently worth $10bn and will enjoy annual grow of nearly...11 Oct 2004 | (News)

Swiss businessmen urged to look at Malaysia as access to ASEAN market Swiss businessmen should look at Malaysia not only in terms of exploring and enhancing business ties,...07 Oct 2004 | (News)

Nokia’s call centre to service India Mobile device firm Nokia today opened its 120-seater India call centre to serve local customers in Indian...07 Oct 2004 | (News)

Call centre jobs set to increase More positions are likely to be created in UK call centres next year despite the drain of jobs to India,...06 Oct 2004 | (Surveys)

France feels a bite from outsourcing Stephane Zervos first suspected his job was threatened when his bosses removed most of the heavy equipment...04 Oct 2004 | (News)

India take action to tackle talent shortage Indian businesses want universities to set up training departments for the high-end outsourcing industry...04 Oct 2004 | (News)

Vietnam makes big push to become outsourcing centre Its draws are low wages and staff loyalty, but weak command of the English language is a drawback Vietnam...04 Oct 2004 | (News)

Europe plans more outsourcing Nearly a fifth of Europe's top firms plan to outsource or relocate activities to another country over...30 Sep 2004 | (Surveys)

European Commission officially approves investment incentives scheme in Czech Republic The Investment Incentives Act, on whose basis investment incentives are granted in the Czech Republic,...29 Sep 2004 | (News)

Indian firm outsourcing work to Northern Ireland As British unions cry foul over an exodus of jobs to Asia, one Indian information technology firm is...27 Sep 2004 | (News)

Analysts divided over Singapore's attraction as offshore hub While Singapore is gearing up to become a major hub and provider of high-end business process outsourcing...25 Sep 2004 | (News)

Developed nations gain more from outsourcing, says Unctad Developing countries such as India export a bewildering array of services but a considerable part of...25 Sep 2004 | (News)

Budapest, the next Bangalore? New EU members join the outsourcing race Countries in central and eastern Europe are trying to catch up with India as providers of back-office...24 Sep 2004 | (News)

Outsourcing 'could create growth sector' Labour movement leader in Singapore says trend can be positive, leading to more meaningful job opportunities...24 Sep 2004 | (News)

Brno wins prestigious competition of European cities The city of Brno has won the competition for European City of the Future 2004/2005 organized by FDI magazine...22 Sep 2004 | (News)

France to combat outsourcing France announced plans to spend more than EUR1 billion on tax breaks and other incentives for companies...16 Sep 2004 | (News)

Cape Town scores first outbound German centre Cape Town’s burgeoning contact centre industry has chalked up another high-profile international client,...16 Sep 2004 | (News)

Offshore outsourcing a short-term phenomenon? India remains the most popular information-technology offshoring location for U.S. companies, but observers...09 Sep 2004 | (Thinking Point)

Infosys to expand its outsourcing facilities in China Infosys is reportedly scouting locations for a second outsourcing facility in China, after having opened...01 Sep 2004 | (News)

Outsourcing with a vengeance Task by task, function by function, the American office is being hollowed out and reconstituted in places...30 Aug 2004 | (News)

Indian outsourcing pie being eaten The Indian outsourcing giants are being shafted by operators in Eastern and Central Europe and the Far...30 Aug 2004 | (News)

Mumbai still BPO magnet Contrary to popular belief, Mumbai’s charm for BPOs (Business Process Outsourcing) hasn’t died down....16 Aug 2004 | (News)

Join Asia's ride on the outsourcing wave The First State Asia-Pacific Growth Fund increased its exposure to China, Hong Kong and Thailand while...16 Aug 2004 | (News)

New book says training can counter offshoring Cutter Consortium's Edward Yourdon writes that visa restrictions and other barriers may actually accelerate...16 Aug 2004 | (News)

Chinese poor English to help Indian BPO Indians' proficiency in English will help it ward off a potential threat from China in the outsourcing...09 Aug 2004 | (Surveys)

Daimler plans $100-mn India BPO German car maker DaimlerChrysler will outsource from India IT services and auto components valued at...09 Aug 2004 | (News)

Germany : Europe goes whole hog for IT Outsourcing and BPO Outsourcing is the order of the day for small medium and large corporations across the businesses today....30 Jul 2004 | (Surveys)

Australia benefiting from outsourcing: research author The following is a transcript from The World Today. The program is broadcast around Australia at 12:10pm...27 Jul 2004 | (Interview)

Singapore moving into higher gear on offshore services Just as it became a major offshore manufacturing hub for global companies starting in the 60s, Singapore...26 Jul 2004 | (News)

Bangalored: The new verbal abuse Bangalore may have become only the second modern city in the world to be turned into a verb after Shanghaied...25 Jul 2004 | (News)