English, Chinese, Indian
Chinese poor English to help Indian BPO
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Indians' proficiency in English will help it ward off a potential threat from China in the outsourcing space, in spite of the latter's advantage of having cheap skilled labour and a market eyed by multinationals, according to global research and advisory firm Gartner Inc.
"China will not trounce India in the near-to medium-term, as the country has a good hold on English, which is the de facto standard for IT and technology services," Gartner India vice-president (Research) Partha Iyengar said on Sunday."India's 300-year history as a British colony and the use of English as a national language, means it has a huge population of native speakers to draw on, that China cannot match," he said.
"This is a major advantage," Iyengar said adding the English-speaking outsourcing space accounts for 85 per cent of the total offshoring market.
“Moreover, Chinese cannot use the Queen's language without the help of an interpreter and while translating, the crux of the conversation is lost. This ends in most of the deals falling flat in that country,” he said.
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