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Back-office comes to the job forefront - survey
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The Boston Consulting Group (BCG) sees 30-40 million BPO jobs being created in India by 2020. BCG’s estimates are based on a survey conducted by the global consulting major for the Planning Commission of India.
K. James V. Abraham, Director, BCG, said, “By conservative estimates, 30 million BPO jobs could be created in India by 2020”. James was speaking on strategies for success in the IT-Enabled Services and BPO sector at Infocom 2003, organised by Nasscom and Businessworld, an ABP Group publication.He added, “Going forward, India’s comparative advantage will be skilled work force and not cost. But that calls for creation of skills, for which India needs to set up more IITs and regional engineering colleges.”
One of the speakers said, BPO businesses won’t grow on labour cost arbitrage alone. They should improve the quality of their service to be competitive.
Resistance against off-shoring from various parts of the globe — like the ‘do-not-call’ legislation in the US and similar other legislations in Australia – was referred. Chris Luxford, director Asia Pacific of Nortel Networks, said, “As many as 53 million Americans registered themselves under the ‘do-not-call’ list in just two weeks - that’s about a fifth of the US population. It shows people’s annoyance at being called three to four times a week by telemarketing companies.”
Rajiv Lochan and Yash Gupta of McKinsey presented the findings of a study by the consultancy major’s research institute and quantified the gains from offshoring to the developed world.
Avinash Vashistha, MD, neoIT, “With the scope of off-shore business broadening, from mere data entry and collection to complex knowledge-based transactions, Indian companies must also start delivering these services.”
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