Report, Call, Centres, Outsourcing
Report warns of call centres outsourcing threat
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The move by companies to set up calls centres in India could have a detrimental effect upon the Scottish economy, a report warned today.
The research by two leading Scottish economists said that 56,000 people in Scotland were employed in the industry at 290 call centres.In a report for the Scottish Economic Policy Network, Drs Philip Taylor and Peter Bain presented new evidence of the threat the trend poses to Scotland’s call centres.
According to their report, entitled Call Centres in Scotland and Outsourced Competition from India, 10,000 more people were employed in the industry between 2000 and 2003.
The authors said this was contrary to the prevailing view that jobs were being lost from Scotland as a result of outsourcing. However, 52% of call centres believe that employment could be affected to some degree by the continued job drain to India. The popularity of call centres in Scotland was due to a readily available, skilled workforce, the report said.
The authors said that 22 companies moved some services to India in order to save money and increase profits, where there are few trade union and health and safety laws.
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