benchmarking, organizations, management
Benchmarking intangibles
-
|
- Print |
- Email Page
Accounts payable, inventory turns, defect rates, customer satisfaction. Those are the kinds of processes and metrics that we typically associate with benchmarking. These measures have easily defined parameters, and just about every organization measures them, which makes them good candidates for setting benchmarks and identifying leading practices. But what about areas like competitive intelligence and employee education? Can marketing skills and competencies or knowledge management be benchmarked? Not only can these less tangible, people-intensive areas be benchmarked, but doing so can often uncover surprising information about areas that are vital to an organizations performance.
This content is for full SharedXpertise members only
To be able to read this content and have access to this area of the SharedXpertise website you need to be a FULL member of SharedXpertise.
If you are already a full member, please log in here
Full membership of SharedXpertise will save you time and money by helping you to avoid reinventing the wheel in addressing issues that you face in the Shared Services and Business Process Outsourcing sector. You'll be linked in and networking instantly with SharedXpertise experts, peers across industries and around the world instantly - professionals with one common interest - business transformation.
Our full membership package is unique as it is designed to take into consideration where you are in your business transformation journey and your own personal experience. Full SharedXpertise membership includes:
- Full SharedXpertise site access including white papers, case studies, surveys, analysis
- SharedXpertise Club meetings
- SharedXpertise Connects - Networking with your fellow professionals
- SharedXpertise Counsel
- SharedXpertise University
- Benchmarking
- SharedXpertise Newsletter
- Rapid Research
- Substantial discounts
- And much more
If you want more detailed information about Full SharedXpertise membership visit this page or contact André Rampat on +32 2 777 9675 or send an email to andre@sharedxpertise.org
-
|
- Print |
- Email Page
Atos Consulting to benchmark DWP’s finance shared service operationsAtos Consulting are undertaking a benchmarking project on behalf of the Department for Work and Pensions (DWP) covering their financial shared services operations. 19 Dec 2007 | (News)
Finance Transformation Europe 2007 ConferenceBrussels, 4 September, 2007 - Finance Transformation Europe is an exclusive annual event that brings together an international pool of over 100 senior executives engaged in transforming finance and accounting...04 Sep 2007 | (News)
Contact center study: Financial status could be inhibiting customer valueThe majority of contact centers continue to be managed as financial cost centers. This is one of the findings in Dimension Data’s Global Contact Center Benchmarking Report 2007.02 May 2007 | (Survey)
World's best outsourcing providers: IBM secures top spot again, Indian firms increase and China makes the listThe world's top outsourcing service providers are ranked in the second annual Global Outsourcing 100 list complied by the International Association of Outsourcing Professionals. The results show IBM is...25 Apr 2007 | (News)
[SharedXpertise Essentials] Outsourcing: Getting to betterBetter, faster, cheaper… Companies justify shared services and outsourcing, and promise a step change in delivery to end users based on this trinity. Yet
few actually take the time to determine what...26 Feb 2007 | (Thinking Point) |
