Transformation Readiness
Are you ready to implement a new delivery model?
Ask, Listen, and Deliver
Setting the stage for transformation
Selling the Proposition
Preparing the change program
Make or Buy - In or Out?
Making the right choice
Assessing and Evaluating
Shared services or BPO?
On, Near or Offshore
Issues & opportunities when setting up shared services operation
Market Analysis
Locating global services
How do Outsourcing Providers Make Money?
An insight for people buying HR outsourcing
Changing Delivery
Facing organizational challenges
Managing People Issues
The heart of successful
business transformation
HR Transformation Business Case
Creating a business case for change in HR
Dimensioning the Solution
Fundamentals of process
re-engineering
Shaping and Selling the
Business Case
Developing a transparent
case for change
Taxing Services Delivery
Structural implications and opportunities
Managing Perception
Transforming through
communications
HR Organisation Design
What does an HR organization look like after it has been transformed?
Going to Market
Matching provider business models with delivery options
Contracting for Service
Delivery
Developing effective contracts
From Procurement to Sourcing
Evolving to effective services sourcing
Resourcing for Transformation
Roles and responsibilities
Building, Skilling, and
Managing the Transformation Team
Staffing for the long haul
Developing, Implementing
& Managing Effective Service Level Agreements
The key to measuring success
Risking Business
Transformation
Navigating the minefilds of regulation and compliance
Mitigating Risk
Identifying roadblocks
Privacy Matters
Managing data, privacy and security
Planning for Failure
Assuring success :
successful structuring for
change
Tools & Rules for Good
Governance
Leaving nothing to chance
Implementing Change
Priorities and pitfalls
Customer Relationship
Management
Communications, training
and feedback
Change Requests
Delivering services as
business conditions change
Talent
New capabilities in
the retained organization
Effective Program
Management
Prerequisite tools and
techniques for successful transformation
Performance Management and Measurement
Essentials of benchmarking
and performance measurement
Applying Business Process Improvement Techniques
Using standard tools to achieve and sustain benefit
Managing the Vendor
Relationship
Building effective and flexible relationships
Restructuring the Contract
Realigning the existing deals
What next?
Commercializing the captive
Customer Satisfaction
The prime indicator of transformation success
Managing Operational Risk
Avoiding delivery
discontinuation
When Services Fail
Anticipating and avoiding the pitfalls
Managing the Global Services Portfolio
Leveraging transformation
skills
© SharedXpertise 2006
Orange boxed courses are scheduled for 2007
