Welcome to SharedXpertise!
SharedXpertise is an independent, global membership-based community of professionals focused on transforming business processes and functions.
We collect, share and advance peer-to-peer knowledge of business process transformation amongst our buyer/practitioner and provider members with the goal of helping all interested parties realize the greatest benefit possible from the collective industry knowledge through Industry Networking & Events, Learning & Insight, Publishing & Research, and Governance & Standards.
02 Jun 2008 - 03 Jun 2008New York, NY
FAO Summit Most conference programs address how to measure success once you have engaged, but few cover the practical aspects of how to engage in the analysis and the internal approval processes and then select...
FAO Summit Most conference programs address how to measure success once you have engaged, but few cover the practical aspects of how to engage in the analysis and the internal approval processes and then select...
Outsource and Survive
The Outsourcing Institute outlines four distinct outsourcing drivers for the next stage of BPO....
08 Apr 2008 | (Thinking Point)
The Outsourcing Institute outlines four distinct outsourcing drivers for the next stage of BPO....
08 Apr 2008 | (Thinking Point)
Service Improvement – A Shared Responsibility
Rachel Anderson of Alsbridge Europe outlines the dual responsibility of service improvement....
08 Apr 2008 | (Thinking Point)
Rachel Anderson of Alsbridge Europe outlines the dual responsibility of service improvement....
08 Apr 2008 | (Thinking Point)
Extracting Full Value From Your Shared Services Organisation
Since the early 1990s, shared services have been seen as a key vehicle for transforming back office support activities, however many shared services organizations are failing to meet their...
08 Apr 2008 | (Thinking Point)
Since the early 1990s, shared services have been seen as a key vehicle for transforming back office support activities, however many shared services organizations are failing to meet their...
08 Apr 2008 | (Thinking Point)
EquaTerra Announces Shared Services Value Assessment
The new EquaTerra Shared Services Value Assessment helps shared services leaders identify strengths and weaknesses in their service delivery model, and provides an actionable roadmap for...
31 Mar 2008 | (News)
The new EquaTerra Shared Services Value Assessment helps shared services leaders identify strengths and weaknesses in their service delivery model, and provides an actionable roadmap for...
31 Mar 2008 | (News)
The Benefits and Challenges of Globalization
This report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines corporate attitudes to the risks and opportunities presented by global competition and...
16 May 2008 | (Thinking Point)
This report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines corporate attitudes to the risks and opportunities presented by global competition and...
16 May 2008 | (Thinking Point)
WNS forms a joint venture with Advanced Contact Solutions Inc. in the Philippines
WNS announces the formation of a joint venture with Advanced Contact Solutions, Inc. (ACS) in the Philippines....
04 Apr 2008 | (News)
WNS announces the formation of a joint venture with Advanced Contact Solutions, Inc. (ACS) in the Philippines....
04 Apr 2008 | (News)
HP to Acquire EDS
HP said it has signed a definitive agreement to purchase EDS for $13.9 billion ($25 a share) and has won the approval of boards....
14 May 2008 | (News)
HP said it has signed a definitive agreement to purchase EDS for $13.9 billion ($25 a share) and has won the approval of boards....
14 May 2008 | (News)
ING to Acquire CitiStreet
The ING Group has reached an agreement to acquire CitiStreet LLC, one of the largest retirement plan and benefit service and administration organizations in the domestic defined contribution...
02 May 2008 | (News)
The ING Group has reached an agreement to acquire CitiStreet LLC, one of the largest retirement plan and benefit service and administration organizations in the domestic defined contribution...
02 May 2008 | (News)
Hertz Selects ICG Commerce to Provide Procurement Outsourcing Services
The Hertz Corporation has signed a five-year contract with ICG Commerce for procurement outsourcing services to support its broader efficiency improvement and reengineering efforts....
21 Apr 2008 | (News)
The Hertz Corporation has signed a five-year contract with ICG Commerce for procurement outsourcing services to support its broader efficiency improvement and reengineering efforts....
21 Apr 2008 | (News)
Accenture and Universal Music Group Sign Digital Supply Chain Contract
Accenture has been selected to provide the next-generation digital supply chain for the international division of Universal Music Group....
12 Mar 2008 | (News)
Accenture has been selected to provide the next-generation digital supply chain for the international division of Universal Music Group....
12 Mar 2008 | (News)
ANZ National to Outsource 500 Jobs to India
ANZ National Bank, a New Zealand-based banking services provider, has announced plans to shift 500 jobs from the country to its Indian (Bangalore) operations by 2009....
16 May 2008 | (News)
ANZ National Bank, a New Zealand-based banking services provider, has announced plans to shift 500 jobs from the country to its Indian (Bangalore) operations by 2009....
16 May 2008 | (News)
Avoiding Pitfalls that Hinder ROI in FAO
Avoiding pitfalls that hinder return on investment in F&A outsourcing: How to achieve real value versus pro forma cost savings...
16 May 2008 | (Thinking Point)
Avoiding pitfalls that hinder return on investment in F&A outsourcing: How to achieve real value versus pro forma cost savings...
16 May 2008 | (Thinking Point)
Atos Consulting to benchmark DWP’s finance shared service operations
Atos Consulting are undertaking a benchmarking project on behalf of the Department for Work and Pensions (DWP) covering their financial shared services operations. ...
19 Dec 2007 | (News)
Atos Consulting are undertaking a benchmarking project on behalf of the Department for Work and Pensions (DWP) covering their financial shared services operations. ...
19 Dec 2007 | (News)
Contact center study: Financial status could be inhibiting customer value
The majority of contact centers continue to be managed as financial cost centers. This is one of the findings in Dimension Data’s Global Contact Center Benchmarking Report 2007....
02 May 2007 | (Survey)
The majority of contact centers continue to be managed as financial cost centers. This is one of the findings in Dimension Data’s Global Contact Center Benchmarking Report 2007....
02 May 2007 | (Survey)
EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 1Q08
This edition of the Advisor and Service Provider Pulse Surveys reflects BPO and ITO market activity during 1Q08 (January through March 2008) and projections for the balance of 2008. It also...
16 May 2008 | (Survey)
This edition of the Advisor and Service Provider Pulse Surveys reflects BPO and ITO market activity during 1Q08 (January through March 2008) and projections for the balance of 2008. It also...
16 May 2008 | (Survey)
